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Thompson Zihuatanejo, A Beach Resort, by Hyatt
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Thompson Zihuatanejo, A Beach Resort, by Hyatt
Resorts
9.2
/10
Exceptional
551 reviews
What Guests Say About Their Stay
Robert
10.0
/ 10
Everything was excellent. We will be back for our 6th year in 2026. Counting the days!
William
10.0
/ 10
We’ll located , clean , we’ll run resort type luxury hotel on la Rosa beach
Elsa
10.0
/ 10
We enjoyed our stay. It was super relaxing and the service was great. Highly recommend.
In the Area
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Playa La Ropa S/N, Zihuatanejo de Azueta, Estado de Guerrero, Mexico, 40880
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Thompson Zihuatanejo, A Beach Resort, by Hyatt
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What's around Thompson Zihuatanejo, A Beach Resort, by Hyatt
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Playa La Ropa S/N, Zihuatanejo de Azueta, Estado de Guerrero, Mexico, 40880
Discover More About Thompson Zihuatanejo, A Beach Resort, by Hyatt
Location
Thompson Zihuatanejo, A Beach Resort, by Hyatt is located in area / city Zihuatanejo.
About Thompson Zihuatanejo, A Beach Resort, by Hyatt
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The resort’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Thompson Zihuatanejo, A Beach Resort, by Hyatt exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Thompson Zihuatanejo, A Beach Resort, by Hyatt.
All facilities in Thompson Zihuatanejo, A Beach Resort, by Hyatt
Others
Things to Do
- Shops
- Beach umbrella
- Outdoor pool
- Poolside bar
- Garden
- Spa
- Beach towel
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
General
- Smoking area
- Banquet
- Parking
- Terrace
Public Facilities
- Others
- Restaurant
- Safety deposit box
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Tennis court
Business Facilities
- Meeting facilities
- Business center
Family-friendly Facilities
- Children pool
Transportation
- Valet parking
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- Souvenir shop
Accommodation Policy & General Information in Thompson Zihuatanejo, A Beach Resort, by Hyatt
Important Note
- Fee for full breakfast: approximately USD 28 for adults and USD 28 for children
- Airport shuttle fee: USD 116 per vehicle (one-way)
- Pet fee: USD 100 per pet, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Guests traveling with a service animal must contact the property prior to arrival and pay a one-time fee.
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Thompson Zihuatanejo, A Beach Resort, by Hyatt | 56 |
Number of floors in Thompson Zihuatanejo, A Beach Resort, by Hyatt | 2 |
Another facilities in Thompson Zihuatanejo, A Beach Resort, by Hyatt | Shops, Beach umbrella, Outdoor pool, Poolside bar, Garden |
Frequently asked question in Thompson Zihuatanejo, A Beach Resort, by Hyatt
What are available facilities at Thompson Zihuatanejo, A Beach Resort, by Hyatt?
There are top facilites at Thompson Zihuatanejo, A Beach Resort, by Hyatt such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Thompson Zihuatanejo, A Beach Resort, by Hyatt?
The standard check-in time at Thompson Zihuatanejo, A Beach Resort, by Hyatt is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Thompson Zihuatanejo, A Beach Resort, by Hyatt provide breakfast?
Yes, Thompson Zihuatanejo, A Beach Resort, by Hyatt provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Thompson Zihuatanejo, A Beach Resort, by Hyatt
Other sources (551)
9.2
Exceptional
From 551 reviews
Cleanliness
9.6
Room Comfort
9.4
Location
9.4
Service and Facilites
9.4
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Traveler Reviews Thompson Zihuatanejo, A Beach Resort, by Hyatt
Number of reviews per page
20
40
Top reviews
Verified traveler
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Amazing four days.
Gustavo
Leisure Family
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great place, excellent sevice
Samantha
Leisure Family
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
The Thompson is a modern Mexican hotel located on Playa Ropa. You can walk to restaurants and are an easy 5 min cab or 100 MXP to the center. We enjoyed our stay and ate at both of the restaurants on the property which were excellent. The massage was wonderful and if you need help with a tour they are accommodating. A lovely get away!
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Adam
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Amazing beach and pool area on the best beach in the area. Good food (although portions are pretty small ((I’m not from the US)) Excellent service in the restaurant area overall.
Robert
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Everything was excellent. We will be back for our 6th year in 2026. Counting the days!
William
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We’ll located , clean , we’ll run resort type luxury hotel on la Rosa beach
Verified traveler
6.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
It is a nice property and nicely kept, but exceptionally expensive for what you get and will likely not repeat our stay here. We had a swim up suite and had the expectation that we would have beach ocean views from our suite which we definitely did not have. Our patio was much smaller than others and you could only see the beach from one corner. We would recommend swim up suites 8-11 definitely from what they looked like, but avoid 1-3 for sure. We complained about this given that it cost almost $2000 for 3 nights and were told they can offer complementary breakfast only for our disappointment. We were offered an upgrade to a beachfront suite for an additional $450 for 2 of the 3 nights of our stay, but felt that the property should have just offered the upgrade complimentary if the room was otherwise available so late in the day instead of risking to disappoint customers so much. Also, expect to pay high prices for drinks and food while on resort and we would recommend supporting local businesses nearby instead which were fantastic. Food wait staff were nice but very slow for beach service. Otherwise it is a very nice looking property and very clean.
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Elsa
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We enjoyed our stay. It was super relaxing and the service was great. Highly recommend.
Kaela
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We visited the Thompson after our wedding in Mexico City. The hotel is incredible. The rooms are spacious and very comfortable. The beach cannot be beat. The staff is so hospitable and kind. Even the restaurants are wonderful. We will definitely be back and cannot recommend this place enough!
Donna
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Gorgeous beach, excellent service.
Alexis
Leisure with Partner
8.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
This property is beautiful and conveniently located and the staff was incredible and extremely accommodating! The only reason I won’t give it five stars is due to our AC going out twice and our fire alarm low battery going off at 4 AM. For a four night stay, we had issues three of the nights. Otherwise, the rest of the stay was fantastic.
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Terrence
Leisure Family
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Top notch as always
Roslyn
Leisure with Friends
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The staff was amazing, food terrific, lovely rooms. Can’t say enough!
robert and joan
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Service was great! so was the staff.
Food was very expensive and most meals were just ok with the exception of the grill nights on the beach. They we also very expensive but very good and worth the cost.
Hooman
Leisure
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Everything was great, especially the staff who are working for peanuts. That should change.
Otherwise, everything was wonderful and the location is perfect. I will be back.
Verified traveler
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
A classic resort we have visited for many years, but slowly losing its shine with Hyatt eliminating perks annually. Breakfast and lunch on the beach is wonderful, but dinners off site are a must. On site not good. Great beach and rooms.
kim
Friends and Family
10.0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Spectacular property
Jonathan
Friends and Family
2.0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
This hotel is in a part of Mexico that the US government lists as a "LEVEL 4 - DO NOT TRAVEL" area. Unfortunately, neither Hotels.com nor the Thompson mention that fact. And they are unwilling to refund the (expensive) room I booked. Buyer beware.
Sara
Leisure with Partner
6.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The furniture was very old, the bed was uncomfortable, the bedding had holes in it. I asked for my luggage to be picked up at 6:30 in the morning and no one showed up. I had to bring my luggage down from a second floor without an elevator. They forgot my request, they only apologized. Beautiful location, they need to pay more attention to services.
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Jane
Leisure Family
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
This is a lovely property with friendly and very helpful staff. The beach is clean and beautiful and beach staff is great. The pools could use a little maintenance on things like broken tiles, but appeared overall clean and inviting. Spa staff was great. Only hazard I ran into was the two steps down off the bed in the middle of the night.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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