Hotel & Riad DALILA

Staff was so kind and helpful. I plan to return to stay at this hotel next time.

We arrived a day earlier by mistake but the staff said there was no rooms available. So we had to leave and go to another hotel. We got there the next day Khalid was very friendly and he got us checked in and to the hotel room. We had originally book a king bed room number 6 but got the room number 7 with a queen and two single beds. It was very noisy that night and we didn’t get much sleep since that room was facing the busy area. We asked Khalid if it was possible to move to a less noisy room and he was very kind and offered room number 8. Which we had a better night sleep because it wasn’t as noisy. The area is very convenient and they had a great breakfast every morning but there’s a lot of people outside the hotel trying to make a buck or two be cautious.

I can't speak on behalf of a family experience as I traveled alone, but the staff are extremely friendly and hospitable, they made sure to tend to everyone of my needs. The hotel is right on the edge of the Medina which means taxis can travel right up to the door step of the hotel, the food is affordable and the breakfast was always great.

The address is totally wrong. The address is actually a small corner in the deep side of the complicated lanes which is far from the Blue Gate by 16-minute walk through numerous lanes. More unbelievable thing is that the real riad is far from the wrong address, which means you still need to walk approximately 7 minutes through many sub-lanes. A man assigned a boy to lead us to the real riad and requested us not to follow the boy too close. Everything is suspecious and horrible...Quilt cover and sheet were dirty and there was even turbid water droplets on water closet on toilet lid...Due to its inconvenient location, my old mum could not afford and I asked Expedia to help me to get refund for the successive two nights, the hotel staffs approved to do so not only to Expedia but also to me in person. But finally they refused to honor their commitment, shameful and disgraceful!

Can't recommend this place enough! Enjoyed the stay here. Conveniently located, clean rooms etc. But the standout was the quality of service from staff. Extremely helpful and facilitated a good trip to Fes. Hope to be back one day.