Hotel ibis Fes

Upon arrival, we requested a mini fridge for my mother, who requires proper storage for her medications to maintain their effectiveness. To our disappointment, the hotel was unable to provide this basic and essential accommodation. Despite explaining the importance of this request due to medical reasons, the response we received from the staff was not only unhelpful but also unprofessional and rude. Their attitude was dismissive, and the service felt cheap and careless. Given the seriousness of the situation and the lack of empathy and support from the hotel staff, we were left with no choice but to check out early and urgently find alternative accommodation at a nearby hotel that was able to meet our needs. This experience was distressing, unacceptable, and not at all reflective of the standards one should expect from a reputed hotel chain. I will not be recommending Ibis Hotel to anyone in the future, and I hope this feedback prompts serious reflection and improvement in your customer service and medical accommodation policies.

Amazing hotel great service, I was able to check in early. Room was clean, swimming pool was great and refreshing during the summer heat. Walkable to the train station. A bit noisy by the street windows weren’t sealed. But I would recommend and will book again when visiting Fes. Thanks

Very clean, comfortable room and good location, right near train station Nice that it had a fridge A very good value Very nice staff.

Clean and great spot if taking a train in or out of fes

I had an extremely disappointing and frustrating one-night stay at I bis Fes, and I would strongly advise against booking this hotel. Despite having a prepaid reservation online, the hotel reception insisted that no payment had been made and demanded full payment again at check-in. I showed them my payment confirmation along with the deducted amount from my bank, yet they continued to treat me like I was trying to cheat them — making me feel like a low-level tourist who couldn’t afford to pay. Completely unprofessional behavior. Unfortunately, the nightmare didn’t stop there. The air conditioner didn’t cool at all — it just blew warm air, and with Morocco’s heat at this time of year, the room was unbearable. I complained three times, went back and forth with the reception, and after over an hour, they finally sent a maintenance person who didn’t speak English. He simply checked the unit and said, “It’s working” — apparently, blowing air equals working AC in their standards. No attempt was made to fix the issue or offer a different room. To top it off, the room itself was a disaster — no towels, no tissue box, no water bottles provided. The room was so small I could barely move around. This was a pathetic and frustrating experience from start to finish. I will never book an I bis hotel again and urge others to avoid this location entirely.

The was no air conditioning during our stay. Only hot air comes out of it. The hotel reception said it was due to the season. Mornings and nights were cooler but during the afternoon was really hot and stuffy. In the reception area air ventilation was stale and insects were hovering around. The room given to us had a tap that just had hot water running and below the sink was the leak was bad. Obviously maintenance of the hotel facilities were lacking. After checking with the receiption they got someone to check on the issues without making sure there was a way to rectify it. We had to varify the situation again and still no solution were given to us at this point. So we headed out of the hotel to catch some fresh air while allowing time for the staff to allow the change of hotel room as requested at the first place. The other room was better but air-conditioning was still an issue here. The only solution to it was to off it totally. Dry heat in the afternoon was not the most pleasant. There was only a slight opening allowed for the window. It does not to much of air circulation but instead you might expect insect bites instead. Definitely not recommended to stay in this hotel unless train station next to it is the main concern you have. Otherwise get a better place elsewhere.

Toilet was not flushing in the room. The elevator was making lots off noises upon use and made us uncomfortable.

Dated property but good for the price, all amenities as advertised. Well kept terrace and pool area. Breakfast buffet had sufficient choices, nothing fancy. Located next to train station with plenty of taxi availability. 5 minute taxi ride to the old medina. Restaurant and housekeeping staff were friendly and helpful. Surrounding area a little gritty, but has some good low cost cafes.

As soon as we got into the parking lot the worker asked for money. He said that if we don’t pay him that he won’t guarantee the safety of the car. We went to check in and the reception said to give the guy in the parking lot the money he’s asking for. That it is better this way. We got to our room and there was a cockroach in the shower and a single pillow in the room with hair aall over the bed. Overall would not recommend staying here. It’s just a horrible experience. Thank god it was only one night.

After we come back from Chefchaouen, we stay here because we take train to Casablanca tomorrow morning. It takes for 30 seconds to get to the train station from the hotel. Also they have a decent restaurant serving ala carte with wine

The property is located near the train station, so noisy and too much traffic, not enough parking and unsafe , hotel amenities are very limited , staff is wonderful rooms are clean , breakfast is very poor quality and also very limited , boiled eggs were ice cold

I arrived late at night trains were delayed. On arrival the system was down but every care was taken to accommodate me whilst they got things back up and running. Suhur was only served until 2 am and no hot drinks but reception staff could see how tired I was and made arrangements for suhur to be served at 3am with hot morrocan tea. It the little things that set apart great customer service. I was really happy and amazed at the service that an offered. .

I stayed at this hotel for eight days. I had prepaid; otherwise, I would have left earlier. I had to change rooms three times. I planned to leave on a weekend, but the staff informed me that they were unable to process cancellations until Monday, forcing me to stay additional nights despite my discomfort. When I first checked in, I was not given the double bed with a balcony that I had booked. The second room had a strong paint smell. The third room finally matched my booking—a double bed with a balcony—but had a musty air conditioning smell. The main issue was the noise. The neighbors played loud music at 1:30 AM. The nearby train station, rather than being convenient, was disruptive due to frequent train horns sounding late into the night. The roads were extremely noisy as well. I had to attempt sleeping with earbuds and bulky noise-canceling headphones, yet I still couldn’t get more than four hours of rest per night. Adding to the disturbance, I could hear dogs fighting outside at midnight, further contributing to the already overwhelming noise levels. I had a second booking for additional guests but decided to cancel it and switch to an Airbnb. This was a much better decision, as I was finally able to sleep and found it to be a better overall experience. On a positive note, the shower was good, though the first room I was given had a cracked showerhead. Cleanliness was acceptable, and the staff was generally good. However, due to the noise the overall is poor.

Couldnt be more convenient to the train station. Walked out to find a place for dinner and were discusted by the filth of this city. Got pizza and brought it back to the room. Hotel and room experience was very average. Glad we didnt miss our train.

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Ok

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NExt to Fes rail station. Plenty of taxis to get around very cheaply or easy to walk. Good swimming pool. Basic room, disappointed there was no kettle to make tea. Comfortable.

Hotel room was a twin room and was absolutely fine. Clean beds, floor, great location with train station and taxi stand. Pool area very relaxing. Plenty of food options for cheap nearby. Check in was simple. Decent price. Would be using it again in future for any trips to Fes. Only small issue would be nice to have few more sockets for electronics but not a big deal at all.

Nice