Riad Marrakech By Hivernage

The staff and check in experience was very smooth. We had an issue with the room smelling strongly of paint and they offered to change our room to another which was better but the smell of paint still gave us a headache overnight and we found ourselves eager to leave as soon as possible. Unfortunately the floor tiles and rugs were dirty. They may claim that the tiles are old but even antique tiles can be cleaned much more thoroughly. Our socks picked up so much dirt walking around and there were no slippers. with the rugs and tiles being dirty, this made us conscious of sitting on the sofa too. The bed sheets were clean but so old they had bubbled and nearly ripped on the edges. Breakfast was disappointing, we expected a modest but delicious Moroccan breakfast and had supermarket pale and chewy croissants, pale orange juice and hard boiled eggs. Nothing was tasty unlike the other Riad we stayed at. Overall we were really happy with the people but were glad we had only booked this riad for one night.

Gracious and spacious riad. Staff were friendly and helpful.

This hotel was exactly what I prioritized. Walking distance to major attractions, with a secure parking lot just a half block away. There was Moroccan flavor, with a multi-lingual staff. The water was hot, but the water pressure was low. There was heat in the bedroom, and clean towels. I was initially put off by the graffiti on buildings outside, incense smell in the lobby, and less than clean Riad common room. However, I never felt unsafe, coming and going, even at night. And the friendliness of the staff, along with the funkiness of the place caused it to grow on me. One problem was that there were only two power outlets, needed for lights. If I wanted to charge my phone or laptop, it got pretty dark. Stairs, no elevator, but someone always handy to help with luggage.

It was an older building. The air conditioner was very loud, the safe never worked and the tv never worked.

Happy with my stay. Front desk staff and staff in general were extremely helpful and accommodating.

No elevator but beautiful and comfortable hotel.

Upon arriving at the hotel, the room that i was given had a linking toilet, a roach in the bathroom, no working outlets, a dirty carpet and a foul smell in the room. The hotel gave me another room. The second room had a leaking sink, ants in the bathroom, a filthy remote control and 1 working outlet.

Not too impressed by the place. Very dark riad and needs a huge tune up... Positive side is the location which is ok. We were changed rooms after the second night since the toilet was broken since day 1 and we even had to ask for a bucket in order to be able to flush the toilet as they were unable to fix the toilet. Thankfully, the second room saved the rest of the stay (total 5 nights).. Dining was good but breakfast was constantly lacking food. the breakfast guy kept on bringing small quantities of food at the time for the buffet which I found to be counterproductive since he was always running to the kitchen. We are very rarely disappointed with our choices on Expedia but that location was a disappointment.

Central location for exploring. Easy access to the food stalls and souk. Bedroom was clean with comfortable bed. Bathroom was functional but could use some updates. Breakfast was basic. Staff was super friendly. Would stay there again.

The hotel is located v3ry near the central square with easy walking access the many markets and sights worth seeing. Although it’s on a crowded street, it’s quiet in the room, the bed is comfortable and the level of cleanliness high, staff were helpful. Breakfast had adequate choice.

Property was close to the Medina in old towne. However the included buffet was very minimalistic and low quality and usually empty. The housecleaning staff were great.

Although the staff are nice, informative and willing to help, I find my experience quite disappointing. The bathroom requires a bit more cleaning and updating as mold can be seen along the tub and wall... a fresh paint and well scrub would have help, also a little noisy and kiotic in the lobby and noisy in the room as well.

I️ would give this place a half star, don’t go there expecting high standards They had a clean bed every night, bathroom was extremely run down, some staf members were helpful, some seemed anointed when you ask for something Ver auténtico But a place I️ would never go back

We had an amazing time and the Hotel staff Omar was superb!

The hotel does not look like a great hotel, but the rooms are four star nice and the staff were wonderful, from the manager down to the maids.

I was given a gorgeous suite with what looked like a roman bath in my bathroom. It was a huge room! But the first night was tough because the air conditioning wasn't strong enough for the room. The staff had no problems giving me another room which was smaller but so comfortable....

Riad was within walking distance to many sightseeing locations in Marrakesh, especially the Jemaa el-Fna market. The staff was very helpful and accommodating. Room was small but big enough for two people. Breakfast is provided consisting mostly of pastries, which we definitely did not mind. Overall we had a great time and would definitely recommend the Riad Marrakech!

Dead central to the Medina and staff were friendly and helpful but the drains smelt and the breakfast was a cold joke.

Firstly the hotel is now called 'Riad Marrakeck', taxi drivers will not know where it is if you ask for palais riad batoul. Hotel is centrally located, about 5min walk from Jamaa al Fna (central square) or the big mosque (Koutoubia) so is excellently positioned to walk around the city. Rooms are a good size, nicely decorated and surprisingly quiet for a hotel that is so close to things they also have nice big bathrooms with big bath +plenty of hot water (if you wait long enough... Hotel is very clean and generally quite smart (the odd bit of paint flaking off here and there). Staff are helpful but speak limited English (you might get on better in French), breakfast is limited to croisants and pastries, coffee and orange juice, you will probably eat out in the evenings any way in the Jamaa as more fun + cheap (tagine +a drink and salad for under £10 in most places), try the upstairs at Cafe de France or Le grand balcon du cafe glacier for great views +hassle free eating away from the beggars, cigarette sellers etc. Hotel very quiet when I was there (December) only 1 or 2 other guests, the neighbourhood is noisy +shabby but that is true for any of the hotels in central Marrakech (try Gueliz for more swanky neighbourhood but further out). Riad Marrakech is great for a 2 or 3 night stay in Marrakech and I enjoyed my time.

I absolutely loved staying at this location, although it was just a couple of days. The riad/atrium in the middle has wifi internet and a roof that opens up. Small singing birds fly in through the crack in the ceiling, filling the space with the beautiful song from birds and lights up the space just enough. Rooms are comfortable and the noise from the street is not too bad. Staff was friendly and accommodating.