Riad Turquoise

There wasnt 24 hour concierge. I arrived to a rude person who i apparently woke up. He didn't want to let me in . When he did my luggage wasn't safely stored. The advertised breakfast wasnt offered 730-1030am. I had tried to contact the hotel about a traveler joining me on july 29 and got no response and when she joined me the manager freaked out and cursed at us, it was threatening and weird. He would not calm down even when we offered to pay the fee for another person. He even said he would call the police and tried to bar us physically from our room and belongings . I over heard other guests saying theit toilet was not working. No one was helpful or concerned about guests.

Check-in was a bit slow and the rooms are smaller than they appear (no separate bath/toilet in our room). Nonetheless, the rooms were clean. The hotel is located in an alley/street that cars can't access so you have to walk about a block plus with your bags; however it is near a large square and a number of restaurants.

La clim ne marchait pas bien, piscine sale et tres froide, extrêmement petite, dejeuner boff des affaires rechauffes au micro onde mais les employes sont bons, bon service mais on constate que lea propriétaires sont avares, la salle de bain ouverte donc si qqn veut une intimite il doit aller en bas dans la salle de bain commune, quartier tres bruyant mais bon cetait voulu, pas de frigidaire ou microonde, donc avev la chaleur, on ne pouvait pas avoir deau froide dans motre chambre, bref a éviter

They are charging tourists tax in (cash) dirham… when its included in expedia charges.

Shower head was broken until the last day before i left.

Very different from all the places ive stayed at. There is a musty smell where we had our massage and at around the dining area. It is kind of difficult to find the place.

Horrifying. I booked 2 rooms. Each had beds to sleep 4. The guy who checked us in was yelling at us as we showed up with 4 people in one room and 3 in another. My original booking said 2 for one room and he would not budge. He seemed to be stuck on the head count. He charged us for 2 more people after much negotiating (I was called a bad woman at one point) even though the small print said 4 per room. At one point he locked us in the Riad and kept us hostage and would not let us leave until we paid for the other 2 people. He kept saying "not my problem, not my problem". As a group of women we felt very unsafe. At breakfast, we were given white bread and jam. That's it. When we asked if there was anything else for breakfast, the lady lost her temper and started yelling at us. We are not sure what the issue was here. We were nothing less than polite Canadians. Since this stop we continued our journey to other riads in Morocco and the hospitality was nothing less than amazing.

If I could give this property a less than zero rating and the staff and service a less than zero rating, that is exactly what I would give it. I travel extensively and this was one if not the worst experience I’ve ever had at a hotel. The male manager at one point actually locked the door from the inside to prevent us from leaving. I stayed on my own with no issues other than the property is ill maintained and not at all like the pictures which are a misrepresentation of the actual disarray of the property. The tub that is featured in pictures had green algae? Fungus? Growing inside. Absolutely disgusting. The seat next to it had bird poop dried on it so clearly not useable. When my female friends arrived the male manager became hostile, angry and threatening us with calling the police for having too many people in the room. However, the website clearly states that you can have up to four people in the room.. we left two days before our booking was to expire and one of our friends actually left Morocco early just due to the stress this entire situation caused us! We were ready to lose money as opposed to stay any days longer. WARNING - DO NOT STAY AT THIS PROPERTY- one of the WORST places I’ve ever stayed at! I will also add that the female stuff that’s responsible for setting out breakfast started to yell at my friends because they asked if they could have fruit with the breakfast meal absolutely unnecessary. Staff there are clearly agitated not really sure why

Place was clean and very convenient.

This is a wonderful place. Our host was the most friendly and kind person you could imagine. The rooms were so spacious and clean and the breakfast was delicious. We highly recommend this place.

Nice place in a convenient location, helpful friendly staff

We were very well taken care off by Souafian who ensured we had a comfortable stay at the Riad. He coordinated a day trip for us, arranged drop off to the airport and provided us helpful tips during our stay. We appreciate his warm hospitality. The room and facilities were extremely clean. The one suggestion we have is to improve the lighting in the room. Room was not bright and it felt dark throughout the day. Otherwise, a very comfortable stay.

Great little hotel , treat you like family as they say the hotel is your home. Breakfast was good , very friendly and welcoming. Overall would highly recommend and will be back to stay here again.

Very comfortable Riad, plenty of covered outdoor spaces to relax in, away grom the hussle & bussle. Very close to markets/souks and historic sites, palaces etc. Traditional Berber breakfast included. Swimming pool was chilly

Beautiful Riad tucked away near the busy medina. Great location. Staff friendly and fresh cooked breakfast in the mornings. Will definitely go back.

Very nice looking building “historically” but in need of maintenance. No water pressure in shower. Uncomfortable beds. Broken light switches.

The hotel was very quiet and the room was pretty. The hotel staff was very nice and the breakfast was lovely. There was only one thing I didn’t like about was that the hotel page says it has a restaurant, but it didn’t have a restaurant onsite.

It's beautiful. Everything inside was iconic and stylish. The host was welcoming and nice. Great experience!

All of the staff were great! They are friendly and welcoming, plus the Riad is kept in great condition. It's really well located; close to the center of the Medina, on a quiet pedestrian street, where everything you need is within walking distance. Stayed here with my spouse and would come back in a heartbeat if ever in Marrakech again!