Wellnesshotel Thermae 2000

Property UNDER CONSTRUCTION - NO ELEVATORS! We had stayed here once before, and decided to bring my older parents for a three night stay. There are no working elevators, and my dad was not able to get up and down the steps and hauling all of our luggage was not the easiest. When we got to the rooms, there were empty wine and champagne bottles outside our doors inside the room. The beds were not made up very nice and it was missing the coffee pots and coffee cups. I stopped and asked the housekeeping and she said that they were very low on coffee, pods and coffee cups in the shower the shampoo and conditioner and body wash. We’re all empty And we were told that we would have bath robes and slippers inside our room for the spa and we did not have any of them so we finally went to go get robes and slippers, but they were out of all men’s slippers and sizes. When you offer a physical therapy pool for people that have mobility issues you need to let them know if the elevators in the hotel are not working having no elevators is unacceptable for a spa with five flights upstairs to use the facilities.

The perfect getaway and reboot.

Thermae2000 is a known for its spa and great pools. These were fantastic. The hotel however, was not great at all. Staff was very rude and people at the reception hardly knew their job. We had to come over for every small miscommunication and this happened very often. Things also weren’t properly explained to us, and navigating the building was a hassle because of the lack of routing. Communication about restaurants was also very unclear. The “fancy restaurant” at the hotel, turned out to also be a poolside restaurant. Dresscode was unclear and we were offered a wet fabric chair while wearing formal clothes. Reception was in the pool entrance because of construction in the hotel entrance. This was poorly communicated and hard to navigate at night. The hotel entrance had no lights, it was full of trash and tools and we saw multiple people struggle to enter the lobby. Most of the rooms feel dated or are in construction. We had a new room, which was fine. We however had a random old fridge, left in the middle of the room (we already had a fridge). We also didn’t get any body lotion, make up pads or q tips. Pretty weird for a hotel next to a spa. Breakfast was alright but was clearly the same every day of our stay. Plates weren’t even redressed, just replaced the day after. The breakfast also lacked a lot of warm options, such as pancakes. Overall, the pool really saved our stay. It’s a great pool and therms, but the hotel was very mediocre at best.

We had a lovely stay. My only suggestion would be more water fountains, especially in relaxation areas. All these saunas are a thirsty business.

They couldn’t find our paid booking. I spent 1 hour sitting in lobby on the phone with Expedia and their guest services. We were given $100 in credit but that money was not worth my time and the utter frustration my husband and I went through. This trip was supposed to be relaxing

Unlimited access to Wellness facilities Even before checking in and checking out. Easy procedures ...

Thermae 2000 is a beautiful spa and the hotel is lovely. The room was large with a patio with chairs so we could sit outside. Unfortunately there was a problem the night we were there with a smoke alarm that continued to go off and was quite disruptive. Also, one warning to older guests. The shower was in a tub with a very high step and no bar so you really have to be careful not to fall.

Beautiful place, it was relaxing and de-stressing. Both facilities and food were amazing. We consider coming back.

It's good but not perfect

A lovely calm and quiet place to stay. All mt friends that i have told about it want to go next year .

I booked this from all the kids for my parents for my dad's 80's birthday. They had a good time.

The spa itself was nice, although felt very dated. The rooms, on the other hand, were in very poor condition, with smelly carpet, dirty cups, and not very nice amenities. Cleanliness was an issue. Most likely would not stay here again, but would use the spa again for a day trip.

Nice wellness with many saunas, only whirpool missing in sauna area. Hotel rooms big and direct access to wellness. Only in bar we were not served any more at 22h30, even if it was opened till 22h45.

Wonderful spa hotel great facilities and food. Excellent location

I am a self confessed complaUber when it comes to hotels, but this time I have nothing but great things to say. This hotel is is exceptional. Food, drinks, location, facilities... literally the best pool I have ever been in and I’ve travelled the world a lot! Want to relax? This is 100% the hotel for you!

This was our first time at this Hotel and I would happily return for another stay if I’m in the area again. The pools, spas and other such facilities are outstanding and very enjoyable. We found the Restaurant very well run and the food and service excellent. A visit to Maastricht from this location is also strongly advised.

More of a transient stop for me but nice hotel, with friendly staff and helpful staff. Great location and good food choice.

Super relaxing experience, the hotel is very nice and comfy, the water in the pools is regenerating and the saunas are amazing. Had a great stay!

It is amazing experience. The place is huge with many sauna rooms and pools. The staff are very friendly and helpful. Location is great, easy to find. We will come back.

This place was great! Great price, great breakfast and friendly staff. Able to use the facility all day after checking out, baggage storage at the hotel. Can't believe anyone would leave a negative review of this place! Food was also good and with normal prices. Highly recommended!