VR Auckland City

Good location

Start were good . Facilities and room is ok , good budget accommodation close to cbd

Great , only stayed a night . It got everything I need

Its a big apartment hotel , nice and clean, receptionist are very helpful, near at city center

Would have prefer higher room like first stay so not to here street noise

Ew. What a dump! Thankfully they messed up our reservation so we got a refund and stayed somewhere else.

Booked two rooms for me and a buddy. He got there first and checked him in however they had already booked someone else in the room. Head to find a new one. Then our rooms weren’t next to each other. Granted I got an upgrade. However no cables or remotes for the tv. So it didn’t work. When they brought a cable only came on for 2 minutes then didn’t work for the rest of our stay. Was lucky we were heading out most of the time.

Good location but shower was poor and the room was very worn

It appears whilst I had a soft service each day of my stay nothing was ever topped up. I had no shower gel for the entire stay. The washing machine not working was a disappointment but I will say thank you to the Front Desk Team for offering to wash and dry and return it to me Free of Charge. That did help a Lot.

The staff were very helpful.

A bit out of the way

Recent reviews had rated the property in a dim light and here are the facts 1) Reception was helpful and responsive (you will see its consistent) 2) Make sure you book/arrange parking when you book or you risk having nowhere to park. Also the onsite parking really doesnt suite large vehicles - so travel small 3) The property has overwhelming smells of air fresheners - possibly trying to mask other smells or lack of ventilation 4)Television was broken - we didn't bother to report it 5)The unit was supposed to be a self-contained unit ,but the dishwasher was broken - and you could tell it had been out of service for a long time 6)The shower was dirty and full of mold - unhygenic and disgusting 7)The bed was missing legs, so if you sat on it it fell over 8)Beds had no mattress protectors and no fitted sheets 9)Booking for 4 people - Towels for Two 10)A sofa bed was advertised - but there wasnt one The place was fairly clean overall - and some of the bad reviews rung true We didnt pay a fortune, so is it a case of you get what you pay for? Noting that other people have raised the same issues and the usual "Thanks for your important feedback" type response and then no apparent action seems to be the reality. I even pre-empted things by messaging the hotel before we came - but no such luck. The team there is super friendly and helped us at the drop of the hat - perhaps management needs to focus on getting the place up to scratch (its advertised as a 4 star, 3 stars at best)

Staff & Service were amazing - but the hotel has definitely seen better days.

The property was secured by both a 24 hour front desk and a key locked internal and external door, so I didn't feel unsafe in the property, but I didn't feel safe being out past 8 or 9 at night without taking a cab back to the property. This should be considered when booking the hotel. It's a very handy location to town and busses. In saying that the room was huge, the beds and bedding comfortable. Good access to electrical ports and lighting. Furniture was a little damaged. The hotel info said that there were instruction manuals for devices which there were not, and that there was daily housekeeping, which there was not. I did not pay full price for the venue, so unsure if this was expected or not. There was not communication around it either way. The TV didn't work but this was not critical for me. I was fine with this experience for the cost, but i would not have been happy with this experience at full price.

Overall good, good communication, had everything i needed

Very close to Skycity and other attractions at top of Queen St. Room decor starting to show its age, bathroom in particular. Room was very quiet.

The room is large and spacious. It is quite basic but has the necessary facilities. Staff are wonderful and accomodating. 24 hr reception is good and they dry your clothes for free. I don’t recommend the hair dryer so take your own. Beds are comfortable. The area is fantastic and so close to the sky tower. The stay was incredible value for money. Parking was cheap and available.

Love the staff.

Staff was very friendly and helpful. Room very spacious. Some floor tiles broken. Missing knob on oven. Shower door didn't close properly.

I would not stay here again. Our room had a washing machine you could not use, no dishwashing liquid, no dishwasher tablets, you couldnt adjust the shower head, the shower pressure was useless, the extra bed we paid for an extra guest was very very poor, 3 out of the 4 legs for the couch they fixed/attached/were ply wood and the bedding in one bed had a stain on it. The positives: The staff were nice, it was close to shops, Queen st and a 5min walk to the sky tower