Hotel Bon Voyage

Booked this hotel property specifically to relax and enjoy the *onsite* spa. When I arrived at the property I asked about booking a spa service and that was when they said the spa was under renovation. Guest services was friendly but not enough for me to overlook a spa resort hotel without access to spa. Restaurant didn’t have all food on menu. Hotel room smelled musty. A few bugs flying around in room. Breakfast buffet was average, nothing special. I checked out of hotel early and asked for refund because I would not have booked this hotel if they had advertised that the spa was not in service. The manager denied the request for refund. No problem for me - much better to get out of there!

Nice

The staff were excellent and i felt there was a personal touch with the service. Im quite comfortable at the hotel.

Wonderful staff. Was hoping to enjoy the pool as it looks wonderful but was not in operation. Guards and gate keep it safe.

The Junior Suite with Ocean view was quite nice, very comfortable bed, spacious bathroom, nice furniture, and linens. The grounds were well kept as was the swimming pool. Restaurants were easily accessible.

The property is actually a great property however they were remodeling the swimming pool area and they were workers and when I arrived they put me in a room Equipment all over the place

Nice place inside. But, pool area was not available some repair work being done.

I hope this message finds you well. I noticed a few areas where cleanliness could be improved. I believe that maintaining a high standard of cleanliness is crucial for guest satisfaction. Here are some suggestions that might help enhance the overall cleanliness of your property. (1) Thorough Cleaning (2) Attention to Detail (3) Regular Inspections (4) Staff Training. Also, would you please process my "refund" for 1 night through Expedia that I did not stay at your hotel. Thank you.

The people are nice. Great and friendly

The service people are polite and helpful opening doors carrying bags. Swimming pool very clean. Food is prepared well and presentation is exceptional. Laundry services are prompt and meticulous. I've stayed times and would not hesitate to return again. Stay here feels like home.

I wish I could give this place 0 stars. The only thing going for them is the location and view of the Lagoon. Otherwise, it’s all terrible. I booked 3 nights and had to leave after the first night due to mold & blood stains found in my sheets. The mold was in the headboard and other parts of the room. I couldn’t sleep or breathe at night because I am allergic to mold. I decided to check out the next morning. They tried putting me in a different room and I just couldn’t stay. I requested for a refund and the hotel refused. I was happy to at least pay for the one night I stayed but the hotel kept the money for the remaining 2 nights. Secondly, they charge you for room service from the restaurant to bring you stale food. For your peace, health & safety — do not book here. I rarely leave reviews for places as I know running a business in Nigeria is hard but this was beyond unacceptable. Please beware.

Great service

No elevator, flooded bathroom and light went out twice at night. Also room has a persisting odor. I had to check out after one night of a 4 night stay and the hotel refused to refund the remaining 3 nights that I did not stay. Very disappointing and I feel ripped off.

This is the most amazing place to stay, but I’m reluctant to say that.., because I don’t want everyone coming here. My husband I met here and we’ve had many more experiences here. Just recently, his birthday. The owner was most accommodating to us, and I thank her and her son deeply. It was an amazing time. 🙏. Inshallah

… it was a nice experience. Thanks

The hotel was nice overall. The pool area is very nice however it would have been nice if they had service for drinks and food by the pool. The room as good except the shower glass was a bit awkward and didn't open very well. Also the tv channels were continually breaking up or freezing and the tv had backlights that could be seen in the picture. Overall the hotel was acceptable.

Awesome place

Pleasant staff, serene sea,view and quiet environment. Meals need to be improved.

Great property to stay at

Just did one night, everyone was very accommodating and the facilities were clean and my room was delightful