Ayni Cusco Hotel

Wonderful staff service and rooms. I will stay here again

All of the above! The staff was outstanding. They were very patient with me helped me in anyway they could. They made my trip to Cusco Peru, much more enjoyable.

Very nice hotel, friendly staff and they were always welcoming, they helped us with everything, we fall sick there due to altitude and the staff helped us recover, we had a rental car and they helped us park the car in garage and remove whenever we needed. The kichen staff was also very good, specially Rossy who always made sure we got the best food

Rooms are wonderful. Hot water in thermos with tea in room is a nice touch. Bathrooms with soaker tubs are great.

The Airport shuttle was easy to find.

We stayed at Ayni Cusco for a week. It is a bit farther along from the main square so be prepared to uber and/or taxi a lot. We had some of our uber drivers cancel rides as they didn’t want to make the ride out to this hotel. The views from the room are great and the staff is amazing! However, our bathroom had a strong stench of sewer and stagnant water. We mentioned this to the staff twice and not much was done to resolve this issue. Towards the end of my stay I started dreading going to the bathroom. I had to buy some incense and spray to mask the smell. The bed was comfortable and the breakfast included was good as well. Overall would stay here again if they can resolve ventilation issues and issues in the bathroom with the drain pipes.

Excellent service. 3-year old facility, looks brand new, squeaky clean. Location is uphill and away from restaurants, shops, central sightseeing, so we relaxed and ate in the hotel restaurant that was surprisingly good; thanks to a previous reviewer who recommended the excellent pumpkin soup. Really nice facility, great value for the money.

Good priced hotel. Restaurant has good affordable food, beds were comfy and easy to walk into town (though not back). Only downside was water temperature could be tepid if you want to use the baths

Nice property, great rooftop view, great staff!

There’re some pros and cons about Ayni Cusco Hotel. Pros: The receptionists are very service oriented, particularly Jhon, who helped our family to find a late night emergency clinic when my son accidentally ingested a chocolate with peanut. He also helped us to find an available alternative taxi when the one we ordered didn’t arrive in time. Cons: the property is new, but with extremely poor sound proof, we could hear every move from the room above our room. The bathroom is new but with no hooks nor rack to hang towels or toiletry bag. The kitchen staff was not properly trained for customer services. The food in the breakfast was nearly gone when we went to the restaurant at 8:30 and we requested some fried eggs in Spanish. The lady reluctantly made some eggs for us after 15 minutes wait and didn’t replenish the food, considering the breakfast closed at 11am. This property located in the upper outskirts of Cusco in a slightly poorer neighborhood and it took about 10-15 mins to walk to the Plaza Mayor. My family and I didn’t mind walking down in daytime and evening, but at night the walk didn’t seem like a good idea.

Needs improvement

The property inside is very nice, the rooms are spacious and the bed was comfortable. The hot water for the bath/shower was warm at best. The surrounding area is not the nicest part of Cusco and it is a little far away from the historic old town.

The good: New, attractive, surgically clean accommodations. More secluded, quiet location. Great view of town from the rooftop bar. Staff couldn't be more friendly and pretty good English. The not as good: About a mile and a half walk to the plaza (walk back is uphill) no sound deadening in the building, beds are kind of comfortable, Window above the entry door lets light in as long as the hall light is on.

Well overall the service as well the property was very good , the staff was always available and the breakfast was great , we can't complain everything was pretty good , good value for the money... Definitely we will come back!!!

New, beautiful hotel. Awesome views of the city. Great staff!

I stayed at Ayni Cusco Hotel as a solo female traveler with very basic Spanish, and I couldn’t have felt more welcome. The staff were incredibly warm, helpful, and kind throughout my stay. I loved the thoughtful welcome basket, the complimentary breakfast each morning, and the daily hot water and tea bags—such cozy touches. The laundry amenities were also super convenient. Ayni felt safe, comfortable, and like a true home base in Cusco. Highly recommend!!

Clean Ok

Our stay was wonderful! The rooms were clean and pristine! John at the front was full of great info, friendly and really made our stay personable! Our room with a veranda gave us great fresh air and a beautiful, beautiful view of the mountains and the archaeological site! The upstairs terrace was incredible! It is really a beautiful and clean hotel! Breakfast is good but there is rarely anything left at 9 am even though it is until 10 am! You have to ask and wait for fresh stuff or just have cereal. I would stay here again in a heartbeat!

Modern and very clean hotel. Nice and friendly staff! Great great food.

Nice breakfast and an elevator. Staff very, very accommodating, going and beyond to get us from airport.