Casa Inn Hostal

​Avoid this place at all costs. The price is simply not justified, especially when there are so many more reliable options in Cusco for a similar cost. Our experience was truly awful. Like many travelers in Cusco, we relied on our reservations, especially when arriving late. However, their phones are out of service and messages go unanswered. ​We had two reservations here, and both were problematic. For the first, our rooms were switched, with the excuse that a receptionist made an error and listed more rooms on Expedia than available. As a group of friends, we were forced to share beds to accommodate everyone, and finding new lodging on a holiday night was impossible. We tried to overlook it, hoping it was an isolated mistake. ​We were wrong. For our second reservation, we didn't even have a room. They overbooked and couldn't accommodate us, despite our valid and active reservation. We had to split our group, with some staying at a different nearby hostel until we could sort things out the next day. ​This doesn't even touch on the facilities. Just look at the pictures and decide for yourself. Oh, and expect no toilet paper in your private bathroom, and towels are only available upon request – some of ours were even damp from the "laundry lady."

Warning: Do not book here. This place is overpriced and unreliable. Cusco offers many better options for the same or less money. Our experience was truly terrible, characterized by a complete lack of communication – their phones don't work, and messages go unanswered, which is critical when you rely on reservations for late arrivals. ​We had two reservations, both disastrous. First, they changed our rooms due to an alleged "Expedia error," forcing our group to share beds on a holiday night with no other options. We gave them the benefit of the doubt, but it was a mistake. Our second reservation was completely disregarded due to overbooking, leaving us without rooms despite a valid booking. We had to split up, with some of us staying in a different hostel. ​Beyond the administrative issues, the facilities are poor. Check the pictures to see for yourself. Also, expect no toilet paper in your private bathroom, and towels (which we received damp from "laundry") are only available by request.

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Closes to the central area. Clean. Has halpful personal. Cozy place.

We had a late arrival (~1am) that was told to the staff in advance. When we arrived exhausted, the room was not ready, no toilet paper, no towel, no toilet seat and a big trash bean full of water in the shower. No hot water for the shower... We changed the accomodation for the next days.

Very cold and the Wi-Fi was not working for couple of days. But cheap and pretty good location.

O custo-benefício é excelente. Boa localização, muito próximo ao mercado San Pedro e à Estação. A ducha saiu pouca água, mas de toda forma a hospedagem foi bastante satisfatória. Ficamos somente um dia, mas percebi que os funcionários são muito amáveis.

It was great for the price

Nice

Good place for the price you pay

Can’t recommend enough, staff v helpful

This hostel was very cheap! It is old and out dated. The staff was super sweet! We felt safe. Just hasn’t been updated in decades. Hot water was an issue at times. It served is purpose.

I would only recommend this if you want an easy place to sleep. There is no action going on like a regular hotel so it is very very quiet. The water is awful!!!! Days the water didn’t even come out. It was dripping but impossible to shower. It came out hot when it wanted and didn’t come out at all sometimes. The staff was friendly though. They were accommodating and easy to work with

so i don't usually even bother to write reviews but i wanted to share a few details about this one for fellow travelers. first and foremost, it's an incredible value for the price, take it as it is. if you want luxury, then look for a luxury hotel somewhere else. but if you want convenience and simplicity, this place hit the nail on the head. after deciding to go to Machu Picchu instead of staying in Cusco the whole time, we wanted something super convenient and simple to check into upon our return. this place did the trick - it was convenient, right around the corner from the PeruRail train (San Pedro Station), and the staff were very helpful with our questions and requests (i.e. arranging a tour to Rainbow Mountain, flexible checkout, etc). they were super friendly. the only down side, which is why I didn't give it 5 stars, is that the hot water and/or water pressure in the shower was a bit unpredictable. but that was truly a minor inconvenience against an otherwise ideal stay. it can be confusing to pick a hotel with so many mixed reviews from different people. i think that some people who leave reviews are expecting a Rolls-Royce experience on Hyundai budget. let's be real. i stayed at a luxury hotel on the first part of my trip, and that was nice - but on the tail end of the trip, we stayed here, and it was perfect for what we needed. a safe and affordable place to sleep the night and leave our suitcases in while we went out on daytime excursions.

Good for the price you pay

Fiz a reserva de uma suite conforto com cama queen e recebi um quarto comum. Mas como passaria a maior parte do tempo em passeios, não reclamei. O pior de tudo foi a falta de limpeza do quarto. Fiquei 7 noites e nunca entraram no quarto para fazer a limpeza ou retirar o lixo. No quarto dia, fui na recepção pedir um pano de chão para limpar o banheiro e trocar minha toalha de banho. Recebi um pano e pronto, eu mesmo limpei. Além disso, não há nenhum sistema de aquecimento, fazendo o quarto parecer um freezer. O chuveiro também parecia um conta gotas, pouca água e sem ser muito quente. É uma pena pois a localização é excelente e o colchão também era muito bom, mas precisam melhorar muito essa questão da limpeza. Imagino um quarto com varias pessoas, pois no meu caso estava sozinha e a sujeira era por causa da poeira dos passeios.

Es muy bonito, el lugar muy limpio y con buen ambiente.

Excelente. Super amables. Nada que decir mas que Excelente 👌

No toilet seat in the bathroom, dirty beds, hair everywhere, no heater in the room, unsanitary conditions. We could not stay at this place and had to look for another place.

It's a great place to stay as well as affordable. It does get cold at night so make sure you stay warm. Overall the staff was always helpful and it was very welcoming. It's also close to Plaza de Armas. If you go during June, you will be seeing a lot of fun festivities as they prepare for the Sun Festival on June 24th.