Hacienda Plaza de Armas

The staff were very helpful and friendly, even printed a document off for us last minute which we needed to travel. The rooms were spacious, clean and quiet

Nice hotel in the center of Plaza de Armes. Rooms are a great size and staff were very helpful. Rooms could use some soundproofing, but otherwise a good hotel

Charming property, centrally located with view of the cathedral. Friendly personnel at the front desk and in the restaurant. WiFi signal too weak in the suites. Checkout time of 10am is odd.

Wonderful staff, spacious clean roof, amazing location!

The hotel itself was a nice building, and our room was spacious and comfortable, but the service from the staff was strange! When we checked in there was a festival going on in the square, we had had a long travel day and the room directly over looked the square, we asked if there was a quieter room and told there wasn't, the staff also didn't know what time the music would go on until, it eventually stopped just before midnight, not ideal! As we were tired we thought we would have a lie in the following morning, but we were awoken at 8:30am by the hotel reception informing us we only had half an hour until breakfast closed so we needed to go now, we explained we didn't need breakfast and we would like to sleep. About half an hour later the phone went again asking us to leave the room so the housekeeping could be done! We asked them to come back later as we would like to get ready in our own time... half an hour after that, even though the do not disturb sign was on the door, there was a knock on the door from house keeping asking us to leave the room so the room could be made up! After we eventually left the room to go out and sightsee the room was made up, thankfully! This same charade happened again the following morning but this time the room wasn't made up when we left, not a massive problem, but seemed that if the guests weren't working to their time frame this hotel wasn't going to budge! On a separate note the safe didn't work and was too small to fit a laptop.

Great location

They do what they can with what they have ; and it is not much.

Inside room, no view

The Hotel is very conveniently located to restaurants, main square and shops. Has a nice restaurant and front staff friendly. Housekeeping staff make noise early morning ,while trying to clean an early checkout while other guests are still sleeping.

Excellent location, good view from the room, good service, shops, restaurants nearby

This a great hotel located right on the Plaza de Armas in the heart of Puno. The hotel pickup (in our case from the bus terminal) was a great service. Excellent breakfast too.

This hotel is right on the town square, great central location. There is no parking

A highly overpriced hotel, not very comfortable and certainly without many amenities. Staff was polite but not very efficient and the bottle of water had 9 soles ( usual expensive price 2.5 soles). Sheraton In Lima is much cheaper than this hotel and has so much more to offer...

The hotel was very convenient located in the center plaza. The staff was generally professional. However, it was disappointing that face towels were not provided at all, not even by request. I had to use the big hand towel to wash my face. I also wished the rooms were not carpeted, as carpets usually trap germs and dirt.

Great location

Muy buena ubicacion,servicio,comodo,buen desayuno,gracias por todo

Great location and accommodation

Excelente ubicacion. Hotel muy bien cuidado. El personal muy cordial y atento. Todo muy bien.

The hotel was in the main area which it was very convenient. The rooms were very clean and the beds súper comfortable.

Nice option to stay. Clean, good centre location, nice breakfast