RHouse Cusco

This is our first time visiting Peru to visit Machu Picchu and tour Sacred Valley in Cusco. Expedia offered the RHouse Cusco hotel as the choice for family of 5 with 3 kids. We did late check in on Friday night the hotel were very cordial in receiving us. I immediately felt Altitude sickness after checking in the hotel. Elian the front office staff immediately helped me with tablets, gave tips, oxygen air bottles and made us comfortable. Everyday we enjoyed nice breakfast and they were cordial in treating us family. House keeping was nice and rooms were neat and clean every night after we come back from excursion. We took 2 Bed room with Kitchen and everything was nice and functional. Highly recommend this hotel if you plan to visit Cusco and love to visit again with family. Thanks Ananth V

Rhouse was a nice place to stay for our large group. It’s centrally located and not super far from the square and markets. Uber rides are maybe 10 minutes to the main areas. That is important to know since it’s not easy to walk far with the elevation change. The rooms were clean, but the kitchen wasn’t super useful minus the refrigerator. I’d also recommend stocking up on bottled water since they only have tap there and you very much need to have safe drinking water in Peru. The breakfast was nice, they brought it to our room daily. The bathrooms are nice and modern with large showers. TVs in every room and the WiFi worked well. The staff was very helpful and attentive during the day, but they are not available overnight like at a hotel. There is also no heat or air, so bring sweatshirts. They do provide oxygen if needed, but I’d recommend bringing your own tubes, since they aren’t sterile and are changed bi-weekly. Overall we had a nice stay at this property!

Excelente hotel, súper limpio, el administrador muy amable y servicial TODO muy bien lo recomiendo 100%

Vriendelijk en zeer behulpzaam personeel. Ontbijt was bijna elke dag hetzelfde maar wel vers. Iets meer variatie in het ontbijt kan geen kwaad. Service over het algemeen was erg goed.

An excellent value great location great people I would highly recommend this hotel for anyone

Nice staff, nice room, safe location within walking distance of historic area, away from principle tourist areas which are traditionally high crime, and more of a typical local community environment, which I also like. Had some facility issues which they fixed as soon as possible.

Friendly staff, great for big groups

Every staffs are super willing and kind. So very impressive

Every single staffs I met are kind and willing to help. They will get up before 3:00am to open the main door for me to go to an excursion with my breakfast all packed.

This is not a hotel. The rooms were tidy but dirty. We didn't get hand towels or washcloths. The noise was unbearable. The food was not good.

The hotel is located a bit outside of the old city centre (20m walk or 7m Uber) however the walk to the city centre is very pleasant through the streets of San Blas neighbourhood, peppered with nice stores and restaurants so you can get a glimpse of city life in Cusco. The location is very safe and conveniently located close to stores, restaurants, laundry service etc. It was a great spot to use as a base for all excursions and visits in the city. The hotel is very clean, and very well managed - the staff is kind and very helpful (Chantal and Ronnie were delightful - as were the rest of the staff). Breakfast is served in the room and it is fresh and plentiful, giving us a lot of energy for the high altitude treks we did. Another plus is that if you are lucky to have a suite with a view, you will get a beautiful sight of the city of Cusco. We went in late August and the weather was chilly so be aware that temperatures can drop close to 0-5 Celsius in the night. The hotel does provide a personal heater if you request, however do pack sweaters - incidentally the markets offer a beautiful array to choose from. Overall an amazing stay and wholeheartedly recommend this hotel for any visitors.

A great stay in a safe location. There needs to be someone at front desk at all times given the early morning activities. Multiple times of ringing the doorbell too much. The guy at the front desk is amazing but he is only one person and can only do so much.

Nice and clean property! Beautiful view and friendly staff! Would go again!

Very spacious! Great customer service and loved the views of the city!

Confrable and secure

I want to start by saying that I love Cusco—this city is incredible, and absolutely worth visiting. But my experience at Rhouse was disappointing not because of the cold or minor inconveniences, but because of how the staff handled our discomfort. The room was freezing at night, and there’s no central heating—only a single small plug-in heater, which wasn’t enough for two people. I politely asked for a second heater. The response? A flat “no.” No explanation. No attempt to help. Just “no.” It was only after I said I would leave a review that they suddenly said, “Actually, we can bring you another heater.” That moment told me everything I needed to know about their approach to service. It’s not about guest comfort—it’s about protecting their image. I wasn’t even planning to leave a review at all, despite the cold, the lack of hot water, or the weak Wi-Fi—all of which were mentioned in previous reviews. I was willing to let it go. But what I can't ignore is how they chose not to help until they felt pressured publicly. This isn’t about amenities—it’s about how you treat people. They could’ve done better, and they chose not to. That’s what guests should really be aware of. Cusco is amazing. Just be thoughtful about where you stay.

I stayed in Cusco and had a great experience. The location was convenient, close to the main square, and within walking distance of several local spots worth checking out. The staff was respectful and helpful when I needed anything, and the space itself was clean and well-kept. One thing to note is that Cusco’s altitude hits hard if you're not used to it. I appreciated that coca tea was available. It helped. Overall, it was a solid stay and a good base for exploring the Sacred Valley and preparing for Machu Picchu.

Clean spacious place

The hotel provided a nice stay for our 1 night in Cusco. It was about a 15 minute walk to the city center which is where most of the restaurants and shopping are. Only issue, which was nothing the hotel could control, was a lot of local dogs barking during the night.

Great stay, apartment was really big and comfortable for 5 people. Well serviced and staff were so helpful throughout our stay. Great location in Cusco