Novotel Manila Araneta City

I've been coming here since 2018 and usually very pleased with the property. This time I stated noticing the cracks and scratches on the tiles, carpets, musty and moldy smell. However the place is still really clean and the sweetness is good.

My wife and I frequently stay at the Novotel in Cubao when we visit Manila (we live elsewhere in the Philippines...). The hotel is excellent: friendly staff, great location, modern rooms and facilities, easy parking. It's also an excellent value for money.

I like the hotel staff, the buffet, the pool, the amenities and the hotel location. this is my 4th stay in this hotel and i love it.

Always a pleasure staying here!

Staff very pleasant and helpful

I’ll recommend to friends

Room was small and the wall that separates the bedroom from the bathroom is glass with a thin layer of privacy drape which makes one see thru it if the lights in the bathroom is on.

1

Very nice property

Decent price, good location. Check in needs improvement as the waiting time to get a room took way longer than it should.

Friendly helpful staff, good breakfast included with booking. Good location Had to ask for facecloth

The staff are incredibly friendly and accommodating! The staff are the main reason I keep coming back to Novotel!

Staff is helpful and professional

The check in process could've been better. I was told they would "call" my name in the lobby when my room is ready. I waited for 45mins before I followed up coz everyone in the lobby has been waiting for their rooms too. The front desk agent said my roon was ready - and yet no one reached out to me in the lobby to let me know I can pick up my room keys then go to my room.

Great staff and place!

Outstanding overall services! Will use your services again on my next travel to the Philippines. Thank you!

Our go-to whenever we're in the area.

Amazing

Everything is within walking distance from the hotel (restos, shopping centers/malls)

Over the years, I have relied on the Novotel to offer me a hassle-free check-in whenever I "come home" to the Philippines. You can always rely on their superb, efficient, welcoming staff to provide you with a comfortable first-night stay after a grueling 36-hour trip covering four airports. It is with this knowledge that despite my annoyance (exacerbated by my disabled wife's discomfort) at the bungled check-in, where I was asked to pay for a prepaid Expedia reservation and had to wait for three hours to get our room, I still rated my stay close to excellent. Despite the initial confusion, the young front desk lady did recover to check with her supervisor and reverse the double charge on my credit card. The 3-hour wait, however, is clearly a training issue. The FD Supervisor, Jhoanna, came out to apologize for the wait and had us check into a room right away. From there, the outstanding concierge, housekeeping, and breakfast staff provided us with the usual excellent service we've come to expect from Novotel. This hotel has always been an easy 5-star rating for me. It would have been the same this year but for the less-than-stellar check-in.