Aurea Once Upon a House

Apartments
8.6
/10
Very Good
25 reviews

What Guests Say About Their Stay

SHIMONSISO
10.0
/ 10
We ordered the hotel because the location was perfect the standart of apartment very high, every day when we came back the beds were maid, towels were clean and the dishes in place. we were traveling with baby twins in the age of 11 months, baby cribs were waiting for us on spot and baby chair was provided for us after our short notice.
Verified traveler
10.0
/ 10
Location of the property is excellent. Inside of apartment is also excellent great size and all amenities work well. Only down side is that if more than 2 people are staying in the apartment storage space is limited for clothes. Other than that really nice
Verified traveler
10.0
/ 10
Cleanliness of the apartment is beyond my expectation. So much happy as near / walking distance in many shops and center of attraction. 101 percent love the place. Defo we will come back again in near future.
In the Area
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Rua Aurea, 72, 2º andar, São Nicolau, Lisbon, Distrito de Lisboa, Portugal, 1100-063

Main Facilities

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WiFi
Staying at Aurea Once Upon a House is a good choice when you are visiting São Nicolau.
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What's around Aurea Once Upon a House

Rua Aurea, 72, 2º andar, São Nicolau, Lisbon, Distrito de Lisboa, Portugal, 1100-063
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Discover More About Aurea Once Upon a House

Location


Staying at Aurea Once Upon a House is a good choice when you are visiting São Nicolau.

About Aurea Once Upon a House

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get precious and unforgettable moment during your stay at Aurea Once Upon a House.

All facilities in Aurea Once Upon a House

Others Aurea Once Upon a House
Others

Things to Do

  • Winery tours
  • Romantic proposal packages
  • Shops

Hotel Services

  • Laundry service
  • Tours
  • Concierge

Public Facilities

  • Others
  • Smoke-free area

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Aurea Once Upon a House

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Airport shuttle fee: EUR 30.00 per vehicle (roundtrip)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • Cleaning fee: EUR 60 per accommodation, per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Hotel registry number: 61242/AL;61248/AL;61253/AL;61255/AL;61256/AL;61258/AL;61260/AL;61261/AL

There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions. The credit card used to book the reservation must be presented by the cardholder at check-in.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
16:00 - 19:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
WiFi
Check-In / Check-Out Time
16:00 - 19:00 - Before 11:00
Available rooms at Aurea Once Upon a House
3
Another facilities in Aurea Once Upon a House
Winery tours, Romantic proposal packages, Shops, Laundry service, Tours

Frequently asked question in Aurea Once Upon a House

What are available facilities at Aurea Once Upon a House?
There are top facilites at Aurea Once Upon a House such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aurea Once Upon a House?
The standard check-in time at Aurea Once Upon a House is starting from 16:00 - 19:00 while the latest check-out time is at Before 11:00
What is the star rating of Aurea Once Upon a House
Aurea Once Upon a House has a 4.0-star rating.
How many rooms are available at Aurea Once Upon a House
Aurea Once Upon a House has 3.
What do past guests say about Aurea Once Upon a House?
Aurea Once Upon a House is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Aurea Once Upon a House

8.6
Very Good
From 25 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

7.6

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Traveler Reviews Aurea Once Upon a House

Number of reviews per page
20
40
Top reviews
SHIMONSISO
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 312 week(s) ago

Expedia Group verified review

We ordered the hotel because the location was perfect the standart of apartment very high, every day when we came back the beds were maid, towels were clean and the dishes in place. we were traveling with baby twins in the age of 11 months, baby cribs were waiting for us on spot and baby chair was provided for us after our short notice.
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 314 week(s) ago

Expedia Group verified review

Location of the property is excellent. Inside of apartment is also excellent great size and all amenities work well. Only down side is that if more than 2 people are staying in the apartment storage space is limited for clothes. Other than that really nice
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 321 week(s) ago

Expedia Group verified review

Cleanliness of the apartment is beyond my expectation. So much happy as near / walking distance in many shops and center of attraction. 101 percent love the place. Defo we will come back again in near future.
T.G
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 321 week(s) ago

Expedia Group verified review

The apartment was nice. It was hard to reach someone to be able to get in. There isn’t a reception area so everything is done via phone. It makes it hard to get in and ask for help or any questions you might have. There also was a hole in the ceiling in one of the bathrooms like they were doing construction. Overall nice place to stay.
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Verified traveler
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

Terrible customer service - no one there to receive you, help, and then the door codes don’t work and leave us locked out for an hour while they try to remotely fix
Verified traveler
10.0
/10
Reviewed 326 week(s) ago

Hotels.com verified review

What a cute apartment! The high ceilings made it feel so light and airy! Great location!
John
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 326 week(s) ago

Hotels.com verified review

Worst check in ever. No communication before arrival, that there was no one to check us in. We were to get a code to enter form the street and then the apt. I had to call the number then wait for someone else to contact me. They did by text! asking who I was....... No phone call, not even a follow up text to see had we got in ok. Had to wait half an hour, with 3 small kids after a long journey. No info (where were the beds hidden etc) Like we were more of a nuisance than customer the business needs to survive. Would never book with this company again, which is a pity as the apt was nice (altho the very low roof angles cause a few bumped heads.) This company seriously needs to review its customer service / check in and carry out some badly needed employee training
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Christopher
10.0
/10
Reviewed 329 week(s) ago

Hotels.com verified review

This hotel is amazing. A great location with very nice amenities to enjoy your time in Lisbon in the heart of city center. The check in and check out process is through text (WhatsApp) but it is very convenient./. You will get sent the door code and street door code. Then just enter and enjoy the room. Check out is just as easy, just leave the 2 Euro per person on the counter for city tax and you are off.
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Michele
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 329 week(s) ago

Expedia Group verified review

Apartment is located in the heart of Lisbon 3 blocks away from the main square and all of the tourist attractions. Amazing amazing location!!! Very clean, kitchen fully equipped , remodeled , very comfortable beds, clean towels provided very day. has everything you need. Cleaning staff is cleaning very day, espresso is provided by the property. Down side - there was no point of contact present on site. The only way to contact a representative in via phone. Reply wasn’t so fast. We didn’t have any issues but we had no one to consult with. Over all- very recommended , amazing location , very clean. Suitable for family’s
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Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 337 week(s) ago

Expedia Group verified review

Could have been perfect but cleaning hadn't been started when we arrived at check in time. While the host started apologetic we were not advised that the room was not ready and as a result lost out on our only afternoon in Lisbon as the cleaner then stayed for nearly 2.5 hours movng around trying to get it ready. For most this may not be a bit deal but we had a baby who should have been napping that time and couldn't so we were unable to go out later as baby had to go to bed early to make up for no nap. As I say may not be a big deal for most (and the cleaner was friendly although spoke zero English so was impossible to communicate) We were told via our host that the room should be finished by about 4.15 so we came back for then (having popped out to make room for her after initial half hour) but we arrived back and she was not at all finished and didn't leave for over another hour plus. After a day of travelling with two young kids this was really really frustrating. I complained politely to the owner via WhatsApp but he then decided not to reply to acknowledge or apologise so I feel I have no choice but to leave this review. Such a shame as otherwise it would have been perfect. Beautiful room and really great location/value. However our memory will be the cleaning with zero privacy and two small very tired kids. There is also no facility to drop luggage early at this place which was why we decided to travel to Lisbon only in time for check in at 3 and in end lost whole day
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Aurelie
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 305 week(s) ago

Hotels.com verified review

Très bien situé Literie de qualité État propre
Jose Hermano
4.0
/10
Reviewed 315 week(s) ago

Hotels.com verified review

Muito abaixo do esperado. A decepção ja começou no check in. Ninguém pra receber, também não nos informaram os códigos de acesso ao prédio e apartamento. Depois de 1 hora a espera entramos no quarto que estava sem ar condicionado e sem agua quente.
Amanda
8.0
/10
Reviewed 318 week(s) ago

Hotels.com verified review

A localização e o apartamento são excelentes. Destaco 03 pontos negativos que merecem melhor atenção. O primeiro é a falta de local para guardar as malas no estabelecimento. Chegamos cansados de um voo noturno e tivemos que depositar nossas bagagens em um estabelecimento pago e longe do apartamento, ou seja, saímos cansados arrastando um monte de malas pelas ruas de Lisboa, o que não é razoável. Acho que no prédio é possível encontrar um local para depositar as malas. O segundo é que o check in as 4 da tarde é muito tarde. E o terceiro é que existem 02 empresas diversas que administram os apartamentos nesse prédio e na recepção sempre se encontra um funcionário da outra administradora que faz questão de ser rude porque você locou o espaço do concorrente, o que não é razoável, ou as administradoras dividem o custo de um funcionário para auxiliar todos os hospedes ou é melhor que não fique ninguém ali na recepção porque para mim foi constrangedor.
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Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 320 week(s) ago

Expedia Group verified review

Établissement très bien situé, calme, avec de très belles prestations.
DORA
10.0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

Emplacement au top pour visiter Lisbonne ou faire du shopping, appartement très spacieux et très propre, idéal pour une famille. Parking surveillé à proximité avec possibilité de négocier le tarif. Nous avons payé 75 pour 48H. Le propriétaire est très facilement joignable par téléphone. Accès à l’appartement très facile avec les codes communique par sms. Je recommande vivement.
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jinkyoung
10.0
/10
Reviewed 321 week(s) ago

Hotels.com verified review

소파와 침대소재가 벨로아라서 조금 찝찝할까봐 고민했어요~ 점수도 조금 낮고... 근데 너무 이뻐서 예약했는데... 청소상태도 너무 좋구 전체 인테리어와 식기들도 다 너무 이뻐서 사진을 찍으면 엄청 이쁘게 나와요^^ 주변에 유명한곳이 많아서 걸어서 돌아 다니기도 너무 좋았습니다!! 지하철도 완전 가깝구요^^
Gilda
10.0
/10
Reviewed 327 week(s) ago

Hotels.com verified review

Excelente localización, decoración y ambientación de los apartamentos, todo precioso y muy recomendable
Verified traveler
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

Super ausgestattetes Appartement, zentral gelegen, alle Verkehrsanbindungen zu Fuß in ein paar Minuten erreichbar. Jederzeit wieder.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 335 week(s) ago

Expedia Group verified review

Appartamento centralissimo. Ristrutturato ed ammobiliato con gusto e con tutti i comfort. Vista sui tetti della città e sulla cattedrale e pulitissimo. Leggermente articolato il check in perché il b&b non è presidiato quindi abbiamo dovuto chiamare il gestore al telefono (parlando ovviamente in inglese) che dopo una quarantina di minuti ci ha inviato un sms con tutti i codici di accesso (siamo comunque arrivati di mattina parecchio prima dell'orario consueto). Unico piccolo contrattempo l'appartamento non è provvisto di posate ma è a disposizione tutto il necessario per la colazione compresa la macchina del caffè Nespresso e le cialde. Assolutamente consigliato
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Vera
10.0
/10
Reviewed 343 week(s) ago

Hotels.com verified review

Lugar muito bom de qualidade. Localização maravilhosa. Adorei.
Number of reviews per page
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