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Ascott Raffles Place Singapore

Apartments
No 2 Finlayson Green, Marina Bay, Singapore, 049247
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the country
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Traveloka
8.7 Impressive
From 149 reviews
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Check our curated reviews for honest descriptions about this accommodation.
Second time staying here. Great room, great service, wonderful stay. 10/10 would recommend for all. Breakfast was mediocre and not worth the additional money. Requested for two orange juice to go as we were too full and wanted to drink it later. However, was declined as the staff mentioned that since we chose to dine in, we are not allowed to opt for takeaway.
Tan J.
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Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
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Location Info

No 2 Finlayson Green, Marina Bay, Singapore, 049247
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Per Night
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Check-in
Sat, 02 Jul 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 149 reviews
8.7
Impressive
Fantastic
63
Very Good
66
Satisfying
5
Average
15
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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strategic location (5)
friendly staffs (1)
complete facilities (3)
comfortable room (2)
tasty food (1)
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Language
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JE
1 Reviews
9.7
/ 10
9.7
Staycation
Booked a room to celebrate my birthday with my partner. Managed to get a free room upgrade which is really nice. Room was huge and really clean. Location is near CBD with many food offerings.

1 liked this review

Accommodation's Reply

28 Mar 2022
Dear Johnson, Greetings from your friendly team at Ascott Raffles Singapore and for choosing our centrally located serviced residence for your advance birthday celebration. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you had a great stay with us. We are thrilled to learn you are impressed with the décor and ambience of our 108sqm Finlayson suite. Our management values our customer satisfaction as a top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. It's customers like you who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you a happy blessed birthday. Thank you. Kind regards, The management of Ascott Raffles Place Singapore
ls
2 Reviews
8.8
/ 10
8.8
Staycation
Great hotel but the pool is not for young children. Hotel staffs are helpful and friendly. Overall, I'm happy with my stay!

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Accommodation's Reply

25 Mar 2022
Dear Shaiful, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for your valued support for our serviced residence. We are incredibly grateful you took the time out to review your stay experiences at our serviced residence and we are delighted your lovely family and you had an enjoyable and comfortable stay with us. We are truly grateful for your heart-warming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you! --- It has been our great pleasure being served to your family and you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place Singapore
WS
2 Reviews
8.8
/ 10
8.8
Staycation
A great place to stay, starting to like serviced apartments too. Kitchen was well equipped and the bathroom was really pretty except for the sink which had some drainage issue so whenever I on the tap there is a sewer smell. Take note that the restaurant is closed during the weekends and Raffles Place generally is a dead town if you're staying on weekends too. I requested for a late check out and the front desk was lovely and helped me to move my check out date to 1pm. Overall enjoyed my stay!

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Accommodation's Reply

02 Mar 2022
Dear Wong Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. All of us are delighted you had a pleasant stay with us, and you like the décor and ambiance of our fully equipped suites. We sincerely apologise for any disappointment and discomfort caused to you by the smell from the bathroom basin drainage in the 8h level Cutler suite assigned for your stay, and we would like to assure you our housekeeping team shall be carrying out the needed corrective works. We truly hope this slight detraction in your stay will not deter you from returning to stay with us again. Thank you for giving us the great privilege and pleasure of hosting you at our serviced residence and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Ascott Raffles Place Singapore
TQ
1 Reviews
8.5
/ 10
8.5
Staycation
Wonderful hotel. Large size room and wonderful location. Room have a small kitchenette and working desk.

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Accommodation's Reply

23 Jan 2022
Dear Terence, Greetings from Ascott Raffles Place Singapore! Thank you for choosing our serviced residence and for reviewing your recent stay with us. We are delighted you had a great stay with us, and you are impressed with the cleanliness, décor and ambiance of our suites. All of us are also heartened to learn you find our strategic location with easy accessibility to many amenities and eateries ideal and convenient. --- We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking our team for their dedicated service. Thank you! --- All of us earnestly look forward to welcoming you back and be of service to you again, and we invite you to let us know if there is anything we may assist with your future stays with us as we would be most glad to be of assistance to you. Thank you for giving us the great privilege and pleasure to be of service to you and all of us wish you well. Thank you for your valued support.---- Kind regards, The management of Ascott Raffles Place Singapore
na
1 Reviews
9.7
/ 10
9.7
Staycation
Pearlyn's customer service was awesome. She even upgraded 2 of our rooms to 'finlayson suite' when I told her I booked the room for our parents' wedding anniversary. All staff were friendly

1 liked this review

Accommodation's Reply

20 Jan 2022
Dear Azizah, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our serviced residence for your parents’ anniversary and for letting us know your lovely family had a great stay with us. We are truly grateful and humbled by your lovely compliments for our our Resident Service team member Pearlyn. Please be assured we shall be sharing your heartwarming compliment with Pearlyn and thanking her for her dedication to providing a service level that surpasses those in our industry. We at Ascott Raffles Place, firmly believe in delivering service from the heart as this is very important in determining our guests’ stay satisfaction and nothing motivates us more than knowing our service has been a big contribution to the success of your stay with us. Thank you for making us feel valued too! --- It has truly been our great pleasure and privilege to have been of service to your family and you, and all of us earnestly look forward to welcoming you back and be of service to your family and again. We are at your service, and we wish your parents a blessed anniversary. Thank you for your valued support. --- Kind regards, The management of Ascott Raffles Place Singapore
ET
1 Reviews
9.7
/ 10
9.7
Staycation
Had a very pleasant stay!! The room was spacious and the room is extremely clean. Wish we could stay for another night.

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Accommodation's Reply

20 Jan 2022
Dear Eunice, Greetings from your friendly team at Ascott Raffles Singapore and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us know you had a great stay with us. ---- We are thrilled to learn you are impressed with the décor and ambiance of our 108sqm Finlayson suite. Our management values our customer satisfaction as top priority and we are committed to our customers. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Its customers like you who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. --- All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you. --- Kind regards, The management of Ascott Raffles Place Singapore
This is a private profile
9.4
/ 10
9.4
Staycation
The Finlayson Suite is huge! The street view was also pretty great. But service was slightly off for our stay (asked for a bathrobe but in the end not delivered). Overall, still a nice stay.

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Accommodation's Reply

17 Jan 2022
Dear Low, Greetings from your friendly team at Ascott Raffles Place Singapore! Thank you for choosing our centrally located serviced residence and for taking time to review your stay with us. We are delighted you had a comfortable stay with us, and you are impressed with the décor and ambiance of our fully equipped 109sqm Finlayson Suite. We sincerely apologise for the disappointment caused to you by our team’s failure to provide you with bathrobes when you requested, and we would like to assure you our various management teams shall investigate and counsel their team member concerned. All of us sincerely hope this slight detraction in your stay will not prevent you from staying with us again. Thank you for giving us the pleasure and privilege of hosting you at our serviced residence. We earnestly look forward to welcoming you back. Kind regards, The management of Ascott Raffles Place
SS
1 Reviews
6.9
/ 10
6.9
Staycation
Had requested an ice bucket and 2 wine glasses at the front desk during check-in. Almost a 1hr later we had to call room service only for them to tell us that the ice machine had broken down and they had no ice. But nobody had called us to let us know and nobody had brought up the wine glasses either. We had to leave the room for lunch, had set the privacy settings to do no disturb but someone had come into the room without my knowledge just to place 1 wine glass on the kitchenette. I am not really concerned regarding the lack of service on the requested items more so on the lack of privacy and security.

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Accommodation's Reply

17 Jan 2022
Dear Sharmely, We deeply regret to learn you have been dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you by our service. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. We truly appreciate your valuable feedback and following your feedback, we would like to assure you our various management teams shall be investigating, and we shall definitely focus our efforts in the areas we lack. All of us truly hope you will us an opportunity to recover your lackluster stay experience and allow us to change your impression of our service. It is our earnest wish you to welcome you back, giving us the opportunity to create a better experience for you. All of us sincerely wish you well as you embark on this next chapter of life. Thank you. Kind regards, The management of Ascott Raffles Place
EE
1 Reviews
6.1
/ 10
6.1
Staycation
Awkward checking experience because 2 staff members were arguing in front of us at the reception area. They were more fixated on arguing and had not even noticed that we were already in the lobby ready to check in. Staff generally unfriendly and feel unwelcoming. Only saving grace was that the room is spacious and clean. But that first impression pretty much ruined our perception of the place. If you're driving, there ' s no car park at the building itself so you have to park at other venues close by with exorbitant parking fees. Don't trust the recent hype around this place.

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This is a private profile
9.7
/ 10
9.7
Staycation
Room is spacious and look exactly like the photos provided. Very well equipped and front desk is nice enough to let us check out at a later timing.

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Hotel Description
Check-in and Check-out Time
Check-in: From 15:00
Check-out: Before 12:00

Home Highlights

Enjoy an unforgettable experience in this exclusive apartment.

Strategically located in the heart of the Marina Bay area which makes it easy for you to reach various important points in Singapore.

Our property is suitable for business and leisure trips that prioritize comfort.

Location and Nearby Attractions

Located on the edge of a large road, it's easy to get a taxi or to reach the MRT station (400 M).

Marina Bay Sands is only a 3-minute drive or a 15-minute walk, while the shopping center on Orchard Road can be reached by a 12-minute drive.

Home Features

The rooms are designed in a contemporary style with a variety of premium facilities such as private kitchen with the latest cooking utensils, washing machine, iron, microwave, dishwashing area, and also DVD player.

Don't forget to enjoy the swimming pool with city view background that is highly loved by the guests.

Other Things to Note

Baby cribs are available based on request and availability.

Shuttle facilities from or to the airport are available with additional charge.

Hotel Policy

Additional breakfast are chargeable at SGD 29.43 /person.

Smoking is strictly not allowed in this property

Pets are allowed, additional charges may apply.


According to regulatory advisories, all the guests are required to be vaccinated and notify the hotel of their purpose of stay if they are traveling via the Air Travel Pass (ATP), Reciprocal Green Lane (RGL), Vaccinated Travel Lane (VTL), or are required to serve a Stay-Home-Notice (SHN). Guests may contact the hotel before booking confirmation or include a remark under “Special Requests.”

Guests who are tested positive for covid-19 prior to arrival are not allowed to stay at this property.

Daily Housekeeping (except Sundays and Public Holidays)

The gym will be closed for the safety of our guests until 18 August 2021 in accordance to prevailing government policy.

Facilities
In-room Facilities
  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV
Hotel Services
  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
Public Facilities
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
Food and Drinks
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast (surcharge)
General
  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
Accessibilty
  • Disabled access friendly
  • Accessible bathroom
  • Accessible path of travel
  • Wheelchair accessible
Connectivity
  • Internet point
  • LAN Internet
  • Free WiFi
Business Facilities
  • Business center
  • Computer station
  • Photocopier
Things to Do
  • Fitness center
  • Outdoor pool
Shuttle Service
  • Airport transfer (surcharge)
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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