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  5. JW Marriott Hotel Singapore South Beach

JW Marriott Hotel Singapore South Beach

Hotel
30 Beach Road, Marina Bay, Singapore, Singapore, 189763
Lobby
Bar, Cafe and Lounge
Bar, Cafe and Lounge
Bedroom
Bedroom
See all photos
Impressive
8.5/10
According to 24 guests
Went there for F1 moment, it was a great holiday since handled by Joshua. His service was great and very friendly.
Welly S.
See all reviews
Based on 700 traveler reviews
AC
Parking
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Esplanade MRT Station
(0.08 km)
The South Beach Mall
(0.12 km)
Suntec Singapore International Convention and Exhibition Centre
(0.16 km)
CityLink Mall
(0.22 km)
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Review by Traveloka users
Review

Based on 14 reviews

8.5
Impressive
Fantastic
8
Very Good
12
Satisfying
1
Average
3
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
9.4
- Family vacation
Went there for F1 moment, it was a great holiday since handled by Joshua. His service was great and very friendly.
5.9
When we arrive to check in at the hotel, we decided to wait for our room to be ready at our friend's room who already arrived one day earlier. I asked the receptionist guy to send our room key to our friend's room when it's ready, and I asked the receptionist to connect me to my friend using the in-house call and he heard me speaking on my language which is Bahasa Indonesia, and after the call I asked him to help escort us to the lift to open the floor to my friend's room, and what he did was he gave us the room key to our friend's room. I was quite shock because I'm sure the hotel doesn't allow that, especially when he didn't even cross check to my friend and ask permission first to do that. On top of that, on the morning when we supposed to check out, at about 9:20am, suddenly the key to one of our room stop working, we thought maybe something wrong with the key, and because we were in a rush going somewhere before we had to go to the airport, we left the hotel thinking we will deal with it when we are back to save time. When we were about to go back, we asked one of our friend who stayed back at the hotel to request a new key and have it ready for us when we arrive, but the receptionist told her that our room already checked out at 9:26am (the exact timing when our key stopped working). I was shocked because none of us checked out the room yet. So I went to the reception immediately when we arrived back at the hotel and ask for an explanation, and it's recorded on the computer that the duty manager on 14th aug 17 morning shift did the check out, the receptionist went to him to get some clarification (I didn't hear their conversation because there's quite a distance), but I can see his face was not happy when asked by the receptionist & clearly he was defending himself. he even stepped back a bit to get out of my sight when he noticed me looking at them. Anyhow, the reception got back to me and said there's a customer went to him (the duty manager) and asked to check out my room, so he did it immediately & I said how come you check out a room without even confirming the ID of the guest first, at the very least you have to ask the name listed under the room to prevent something like this. the receptionist apologized, and told me that she will ask the duty manager to explain clearly what happened, and I said I need to prepare my luggage first and when I come down he can meet me, because I do want an explanation. it's very unsafe for the hotel to do such things. imagine 2 security high risk done when we were checking in and checking out. anyway, the duty manager did not meet me after all. because I need to get to the airport quickly I didn't bother asking where he was. Room's very small for Singapore standard, unless you book the suite one than it's ok. the suite room is good.
4.5
They are selling a room with very bad condition. The bathroom was flooding. Water was everywhere and smelly. Very bad experience in my first stay at JW. Marriots.
10
- Romantic Vacation
Nice and modern hotel but the room is quite small.
8.5
- Romantic Vacation
It was good but not great, perhaps friendliness could be improved
6.7
- Romantic Vacation
I booked this hotel one day in advance, and requested for high floor if possible. The next day, we checked in at 6.15 pm, the receptionist lady asked if we could take twin bed room, didn't she see that I'm going in with my partner? I asked her when can get our room, she replied 30 mins or so because certain guesses extended their stay for half a day. Asked her for the exact amount of time we need to wait, and there was silent! 10 mins later she asked if we were ok with 5th floor, I replied I could wait as long as just let us know the exact time we can check in, a moment of silent again. Asked her if we can check out late and 2 pm as we already checked in very late yet still haven't received a room, she replied we need to pay for half a day, amazing! Request to talk to her supervisor, then got a reply checking out at 2pm wouldn't be a problem, but still couldnt give us the exact time we could get our room. So we just sit there waiting for another 30mins without any replies or any one of the staffs getting back to us, no water served as well, we really felt being abandoned! After 30 mins I need to press the supervisor again and this time we got our room. The whole checking in process spoiled our stay. We were very impressed with the facilities but even more impressed with the "welcoming 5*"services we received! Totally disappointed!
9.7
- Romantic Vacation
Amazing location, friendly staffs and tremendous ambiance.
10
Always have a problem with vouchers.
10
- Family vacation
Very convenience location, closed to MRT and Suntec mall
10
- Business travel
Best hotel ever! Their services were amazing! They provided me two chocolates before going to sleep, The swimming pool was great with city view, Cool bathroom!
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Based on
700 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business238
Couples175
Solo travel49
Family144
Friends getaway67
Rating Result
Very Bad
19
Bad
31
Average
51
Very Good
172
Extraordinary
427
reichen10
Great start to a vacation
This is a newer hotel in a prime location in Singapore. The design is very modern and interesting. The rooms were clean and very comfortable, although a little bit on the small side. But then, why are staying in your room? Very close to many attractions. I used the Club Room and the food offerings for breakfast and snacks were great. The people who worked in the Club were also extremely helpful and nice. In fact, everyone at this hotel treated us well and were very helpful. There are some nearby restaurants if you don't want to eat in the hotel, but the restaurants in the hotel were also very good. The pool area, located on a high floor, is just spectacular and a great place to hang out and see the city from up high. Definitely would stay here again.
Family - Nov 21, 2017
Vasant D
One of my best hotel stays ever: JW Marriott South Beach Singapore
I thought the quality of the service and the staff was the best I've seen in a long time -- that rare balance of professionalism and proactive service that is completely guest centered. Its not an over-the-top luxury hotel but is more than adequate in terms of amenities and has the best staff I've come across.
Business - Nov 21, 2017
louflyNewcastle
Best of the BEST
To whom would ever like to read my review, on the desk Johnny & Maezel were the most fantastic hosts and a credit to Marriott for employing such wonderful human beings, please keep people such as this. Our room was absolutely stunning, we were in 1612 with a fabulous harbour view which we could watch the laser light show at night we could also see gardens by the bay and could also see Singapore flyer. The room had all the mod cons and was so comfortable and easily the best hotel out of four that we stayed in. I only wished instead of hotel hopping we stayed here our entire time. Well done Marriott I would and will definitely recommend this to everyone
Family - Nov 21, 2017
Sherevol
Awesome stay!
Had a staycation for my wedding anniversary and was pretty blown away by the excellent service of the staff! Facilities were great and it was such a treat to enjoy the great city view on level 18; night view is exceptionally mesmerizing! Location wise, JW Marriott South Beach is conveniently linked to Suntec City and a short 5 mins' walk to Raffles City. We were glad to have easy access to great food around the area. Thank you for making our stay a memorable one! Will definitely be back again! :)
Family - Nov 20, 2017
Andres P
Modern, beautiful and chic
I Came to Singapore for the Fintech festival. Stayed in the hotel 2 nights and was very pleasantly surprised. The hotel is very new, modern and super elegant. Rooms are spacious, fantastic plush bedding, very modern and elegant decor. I had room service and the food was fantastic. The executive Lounge is huge and the food is superb. Service was great as always in Singapore. I can really recommend this one.
Business - Nov 19, 2017
See other reviews

Deposit is required during check-in using cash, or credit card.

Hotel only accept guests with minimum age of 18.

Hotel facility

Description

Hotel policy

  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Breakfast and dinner
    • Breakfast and lunch
    • Buffet breakfast
    • Cafe
    • Vegetarian meal
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • Restaurant
    • Room service
    • WiFi in public area
  • Hotel Services
    • Concierge
    • Money changer
    • 24-hour security
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
  • General
    • AC
    • Ballroom
    • Connecting rooms
    • Family room
    • Non-smoking room
    • Swimming pool
  • Business Facilities
    • Business center
    • Business facilities
    • Conference room
    • Meeting facilities
  • Things to Do
    • Fitness center
    • Outdoor pool
  • Shuttle Service
    • Airport transfer with surcharge
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      note: hotel was previously named South Beach Singapore

      Location
      JW Marriott Hotel Singapore South Beach is located in area / city Marina Bay.

      There are plenty of tourist attractions nearby, such as Esplanade MRT Station within 0.08 km, and The South Beach Mall within 0.12 km.

      About JW Marriott Hotel Singapore South Beach

      JW Marriott Hotel Singapore South Beach is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Savor your favorite dishes with special cuisines from JW Marriott Hotel Singapore South Beach exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      JW Marriott Hotel Singapore South Beach is a hotel with great comfort and excellent service according to most hotel's guests.

      Enjoy luxurious treats and incomparable experience by staying at JW Marriott Hotel Singapore South Beach.

      Additional breakfast are chargeable at SGD 42.00 /person.

      Breakfast time start from 07:00 until 10:00.

      Pets are NOT allowed.

      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.