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  5. JW Marriott Hotel Singapore South Beach

JW Marriott Hotel Singapore South Beach

Hotel
30 Beach Road, Access via Nicoll Highway, Marina Bay, Singapore, Singapore, 189763
Exterior / Building
Exterior / Building
Lobby
Lobby
Others
See all photos
Impressive
8.7/10
According to 37 guests
Went there for F1 moment, it was a great holiday since handled by Joshua. His service was great and very friendly.
Welly S.
See all reviews
Based on 1,017 traveler reviews
Accommodation Highlights
AC
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
The South Beach Mall
(0.01 km)
Suntec City
(0.20 km)
Esplanade MRT Station
(0.20 km)
Fountain of Wealth
(0.27 km)
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Review by Traveloka users

Based on 37 reviews

8.7
Impressive
Fantastic
15
Very Good
18
Satisfying
1
Average
3
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
9.7
- Backpacking
Great! Nice view and clean hotel 👍
9.1
- Family vacation
Great place. Great staffs. Great location. Will stay again.
9.7
- Romantic Vacation
Almost perfect hotel, but one less thing that the aluminum chairs are not comfortable. Desk and bed distance is too close.
9.4
- Family vacation
Went there for F1 moment, it was a great holiday since handled by Joshua. His service was great and very friendly.
5.9
When we arrive to check in at the hotel, we decided to wait for our room to be ready at our friend's room who already arrived one day earlier. I asked the receptionist guy to send our room key to our friend's room when it's ready, and I asked the receptionist to connect me to my friend using the in-house call and he heard me speaking on my language which is Bahasa Indonesia, and after the call I asked him to help escort us to the lift to open the floor to my friend's room, and what he did was he gave us the room key to our friend's room. I was quite shock because I'm sure the hotel doesn't allow that, especially when he didn't even cross check to my friend and ask permission first to do that. On top of that, on the morning when we supposed to check out, at about 9:20am, suddenly the key to one of our room stop working, we thought maybe something wrong with the key, and because we were in a rush going somewhere before we had to go to the airport, we left the hotel thinking we will deal with it when we are back to save time. When we were about to go back, we asked one of our friend who stayed back at the hotel to request a new key and have it ready for us when we arrive, but the receptionist told her that our room already checked out at 9:26am (the exact timing when our key stopped working). I was shocked because none of us checked out the room yet. So I went to the reception immediately when we arrived back at the hotel and ask for an explanation, and it's recorded on the computer that the duty manager on 14th aug 17 morning shift did the check out, the receptionist went to him to get some clarification (I didn't hear their conversation because there's quite a distance), but I can see his face was not happy when asked by the receptionist & clearly he was defending himself. he even stepped back a bit to get out of my sight when he noticed me looking at them. Anyhow, the reception got back to me and said there's a customer went to him (the duty manager) and asked to check out my room, so he did it immediately & I said how come you check out a room without even confirming the ID of the guest first, at the very least you have to ask the name listed under the room to prevent something like this. the receptionist apologized, and told me that she will ask the duty manager to explain clearly what happened, and I said I need to prepare my luggage first and when I come down he can meet me, because I do want an explanation. it's very unsafe for the hotel to do such things. imagine 2 security high risk done when we were checking in and checking out. anyway, the duty manager did not meet me after all. because I need to get to the airport quickly I didn't bother asking where he was. Room's very small for Singapore standard, unless you book the suite one than it's ok. the suite room is good.
4.5
They are selling a room with very bad condition. The bathroom was flooding. Water was everywhere and smelly. Very bad experience in my first stay at JW. Marriots.
10
- Romantic Vacation
Nice and modern hotel but the room is quite small.
8.5
- Romantic Vacation
It was good but not great, perhaps friendliness could be improved
6.7
- Romantic Vacation
I booked this hotel one day in advance, and requested for high floor if possible. The next day, we checked in at 6.15 pm, the receptionist lady asked if we could take twin bed room, didn't she see that I'm going in with my partner? I asked her when can get our room, she replied 30 mins or so because certain guesses extended their stay for half a day. Asked her for the exact amount of time we need to wait, and there was silent! 10 mins later she asked if we were ok with 5th floor, I replied I could wait as long as just let us know the exact time we can check in, a moment of silent again. Asked her if we can check out late and 2 pm as we already checked in very late yet still haven't received a room, she replied we need to pay for half a day, amazing! Request to talk to her supervisor, then got a reply checking out at 2pm wouldn't be a problem, but still couldnt give us the exact time we could get our room. So we just sit there waiting for another 30mins without any replies or any one of the staffs getting back to us, no water served as well, we really felt being abandoned! After 30 mins I need to press the supervisor again and this time we got our room. The whole checking in process spoiled our stay. We were very impressed with the facilities but even more impressed with the "welcoming 5*"services we received! Totally disappointed!
9.7
- Romantic Vacation
Amazing location, friendly staffs and tremendous ambiance.
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Deposit is required during check-in using cash, or credit card.

Hotel only accept guests with minimum age of 18.

Hotel facility

Description

Hotel policy

  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Bar
    • Breakfast
    • Breakfast and dinner
    • Breakfast and lunch
    • Buffet breakfast
    • Brunch
    • Buffet dinner
    • Buffet lunch
    • Cafe
    • Gala dinner
    • Hot breakfast
    • Bar
    • Set menu dinner
    • Set menu lunch
    • Snack bar
    • Dietary menu
    • Vegetarian meal
    • Winery
  • Hotel Services
    • Bellhop
    • Concierge
    • Money changer
    • Doorman
    • Front desk
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Multilingual staff
    • Newspaper in lobby
    • Porter
    • Wedding service
  • Public Facilities
    • Parking
    • Coffee shop
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Refrigerator
    • Separate shower and tub
    • Shower
    • TV
  • Things to Do
    • Fitness center
    • Garden
    • Hot tub
    • Massage
    • Outdoor pool
    • Pool sun loungers
    • Sauna
    • Spa
    • Sauna
    • Sun loungers
  • General
    • AC
    • Ballroom
    • Banquet
    • Connecting rooms
    • Family room
    • Heater
    • Non-smoking room
    • Swimming pool
    • Terrace
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Transportation
    • Parking with surcharge
    • Limo or town car service
    • Secure parking
    • Valet parking
    • Valet parking with surcharge
  • Accessibilty
    • Access friendly
    • Accessible bathroom
    • Accessible path of travel
    • In-room accessibility
    • Wheelchair accessible
  • Business Facilities
    • Business center
    • Business facilities
    • Conference room
    • Meeting facilities
  • Shuttle Service
    • Airport transfer with surcharge
    • Airport transfer
  • Connectivity
    • Free WiFi
  • Sports and Recreations
    • Fitness

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 12:00 PM

      note: hotel was previously named South Beach Singapore

      Location
      JW Marriott Hotel Singapore South Beach is located in area / city Marina Bay.

      There are plenty of tourist attractions nearby, such as Esplanade MRT Station within 0.08 km, and The South Beach Mall within 0.12 km.

      About JW Marriott Hotel Singapore South Beach

      JW Marriott Hotel Singapore South Beach is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The hotel’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Savor your favorite dishes with special cuisines from JW Marriott Hotel Singapore South Beach exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      JW Marriott Hotel Singapore South Beach is a hotel with great comfort and excellent service according to most hotel's guests.

      Enjoy luxurious treats and incomparable experience by staying at JW Marriott Hotel Singapore South Beach.

      Additional breakfast are chargeable at SGD 42.00 /person.

      Breakfast time start from 07:00 until 10:00.

      Pets are NOT allowed.

      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.