ONE15 Marina Club

This is a beautiful and clean hotel, with great services provided by front desk and concierge. It is a hidden gem and quiet getaway if you are looking to rest and retreat from the city staycation. We had a wonderful experience at the One15 Marina Cove. I booked the Hillview Room but was surprised by the front desk of the complimentary upgrade to the Marina View Room. It encompassed of all of the amenities needed, and has a balcony view of the view of yachts. The rooms were clean, very comfortable (there was even a TV by the bathtub) Excellent property and very convenient to Cold Storage, playgrounds, and restaurants. Personally, I think everything was great, except that bedding was a little firm for liking, and the water pressure/heating can be improved more. Other than that, I will come back to stay in this hotel for staycation in Sentosa. If you are looking for a place to slow down and break from being busy, this is it.

The place is new, clean and comfortable. We were lucky enough to be upgraded to a larger room with a separate kid room. The pool is great, breakfast was great too. We called the reception at night asking for some utensils to eat in the room but they refused to offer us any, which is quite a big minus point, given that they owns a big restaurant. Also the AC in our room made quite some noise at night.

Room was great, bed was comfortable and the bathtub was superb. Very big room overseeing the sea. Breakfast buffet was good even though selection was limited. Staff at the restaurant was very polite and had good service. Slightly inaccessible as there was only one shuttle bus, but there's a 7-11 and cold storage nearby for food at night. Overall, highly recommended.

My family of 4 stayed in ONE 15 Marina Sentosa Cove from 25-27 June 2022 in Hillview Room for husband's birthday. My mother-in-law joined us for the stay from 26-27 June 2022 in a separate and supposedly connecting room. We are not members of the club. The good: (1) Latitude restaurant buffet breakfast serves good smoked salmon and freshly made waffles. Shoutout to staff Royston who paid great attention to details. He made the two breakfast meals there very enjoyable. (2) Baby cot was prepared in the room per my request. Room was spacious. (3) Parking is in member's carpark, which is sheltered and easily accessible from room. The fair: (1) 3D2N family stay was for my husband's birthday. He received a box of four bite sized truffle chocolate for it. My toddler child received a dolphin shaped pop-it toy. (2) My room's privacy light was turned off in the evening. Upon exiting my MIL's next-door non-connecting room, we saw the cleaning staff at the threshold of our room with door opened, with no cleaning trolley. Both she and front desk said it is their practice to check on the room this way. We had never encountered this in other hotels. Rated this as fair as nothing went missing. (3) Room service truffle fries at $17.90 before GST was delicious albeit costly for the portion given. The bad: (1) Requested for connecting room in order to spend the stay as a family. Communicated months ago via email, with staff Delia confirming that the connecting room can be arranged. During my check in on 24 June, front desk staff Stephanie confirmed that the other room for check in on 25 June will be a connecting room. But lo and behold, this did not happen. (2) Subsequently, it led to a logistics nightmare. We had a toddler and a baby with us. Our luggages/belongings are mixed across occupants of two rooms. The number of times we knocked/press doorbell over two days far exceeded the total of the past year's. The cards were identical for two rooms. And we don't all have pockets. (3) Poor service recovery. Delia offered for us to change to Seaview Rooms, which have connecting rooms. It was a no-go for us because our luggages were unpacked with things all over the place when this suggestion came at 6pm. My toddler was already bathing. I was feeding my baby. My Soup Restaurant (from food delivery) had already arrived. Delia had the cheek to ask “Why do you all need a connecting room?” during the phone conversation with her to settle this matter. I found that insensitive and unprofessional. (4) No better alternatives offered for rectification. Delia told my husband over the phone that she'll provide discount for the next stay (value of discount not mentioned) and be there to welcome us in person when we arrive the next time. My husband, being a very nice person, even thanked her for it. Will they honor this? We'll only find out if we do stay in ONE 15 Marina Sentosa Cove again. (5) Check out is 12 noon. Received reminder call from front desk at 12.10pm as we were exiting the room. We spent another nightmarish hour packing cross-rooms with two young ones in tow. The call is a sign of a total lack of empathy.(6) Noise: Hillview rooms face the loading bay that has work going on from early morning. The room's close proximity to event hall made music and amplified speech audible from the room, even with windows shut and curtains drawn. (7) Check out: One of the front desk staff was aware of the problem. He said sorry, but it was the protocol-obliged verbalization of apology than an actual heartfelt apology. I had nothing more to say to him after that. Overall a disappointment. Luckily I was with loved ones, not work guests. The company of my family made up for ONE°15 Marina Sentosa Cove's lacklustre efforts and unpleasant experience.

Booking for a marina view room, up graded to monte carlo 2 suite room for free. Thank you One15 Marina. Awesome experience. Spacious & sparkling clean room. Nice marina view. Friendly staff at lobby also breakfast area.

Very relaxing and pleasant stay:).

Had a great stay at One Marina.

On the morning of my staycation, I had called to check on my early check-in request. The staff that answered the call seemed to be in a rush to tell me that its not possible. I had asked if I can call again later to check but he simple said its not possible and did not offer to understand my intention and perhaps give me a solution. I also enquired about parking. I was told that I should park in the Member 's carpark and later register my vehicle when checking-in. He said if I park in the Visitor 's carpark, I will be charged and they won't be able to do anything about it. That shouldnt be the way to inform the guest about this parking information. I wouldn't want to purposely park in the Visitor 's crapark and be charged. Furthermore, I only knew about this because I checked on it on my own. So telling me that it is ' not their responsibility ' for parking wrongly was not helpful but more uncaring & unfriendly. The telephone in the room was extremely confusing to use. There were arrows to each digit for different restaurants and recreation places. But they did not work. I was trying a few times to press those buttons and the line did not go through at all. It was rather frustrating. I had to call the main reception to ask for help. The lady said I could have tried the extension. But the extension number was not indicated anywhere in the room. If the extension number was to be dialed, these one-press buttons should not be configured in the room telephone. In the toilet, only the toothbrush set was provided. I was surprised that items like showercap, body lotion, cotton pad were not provided. This being a 5 star hotel, I felt it was lacking.

The marina view is simply superb. A great place to unwind. Spacious & private room.

Nice room, nice view, nice food!