ONE15 Marina Club

My family and I had a 2 night stay at one15 marina Club for new years eve and it was a good. We stayed at the hill view, it was rather near to the loading and uploading bay so it can get noisy at times. Nonetheless, customer service was tip-top.

Had a great time at One Marina, rooms are nice and location is nice, totally good value for money.

Very nice hotel in Sentosa Cove.

The facilities have probably seen better times but I appreciate they were kept clean. The service was great from front desk to breakfast service. Great for anyone who needs some quiet time.

Nice cosy place to chill and stay

It was a great stay although was heavy rain the whole stay. The shuttle bus drops in front of the hotel during the rainy time but it was no sheltered walkways, so do stand by umbrella. Staffs are polite and pleasant, the room is comfortable, the bathroom is huge. The bathtub is low, but I like the style, so if I don't want to soak my whole body, I can soak my feet only. The bathtub area used natural lighting so it was very bright in the morning, afternoon but very dark at night. There is a TV in front of the bathtub, but may be visible at night, in the afternoon where the sun shines brightly the screen is not visible. There is cold storage & 7 eleven nearby, so very convenient. Can walk to the other side of the pier where W hotel is, where there are many more food options.

I had a good stay away from the busy city as it is in the elite area of sentosa therefore its peaceful.

We were greeted by 2 free roaming peacocks on arrival at the lobby entrance. It was a calming sight, and the Club has a very relax feel. The room is not luxurious like hotel but it definitely hit all the right notes, especially with 2 charging points at the bedside. (this is a 1st among my staycation). It's clean, and what you need, you get it. The twin bed is not the widest, is quite narrow, but the pillow is very comfortable. The bathroom is too spacious, you can do yoga in it. The only setback may be the way the bath room door and the standing shower door are too closed. Perhaps the latch could be on opposite site, and it will be quite perfect. Overall, nice resort feel, and stay, great pool, jacuzzi, and well equipped gym, and feel like you are overseas with the walk along the marina. Highly recommended for a getaway from the city. I intentionally do not attach any photo-you just need to be there to feel and see it yourself:).

It was our first time staying in this hotel and never thought that the overall stay in the hotel will be this unpleasant. First of all, we've requested for a large bed, and they gave us 2 combined single bed instead. This is super uncomfortable for my partner and I as there was a hole in between the beds. Seriously never expect this from a 5 stars hotel given that the price per night is not cheap. Definitely not worth the stay per night. Secondly, we've booked a hill view room. Referring to the attached picture, our room was facing guard house and loading/unloading bay. We couldn't open up our curtain and enjoy the so called “Hill view” as the security guard or any pedestrian can easily see us in our room. 0 privacy. Through our entire stay, we were just in the room with curtains on. This make no difference than being in a room with no window. Thirdly, there was no soundproof in the room, while we were trying to sleep, we can hear people talking at downstairs even though our room was located at level 3. FYI, all the hotel room was located at level 3 except for suites. We had restless night as we couldn't sleep at night and woke up super early in the morning by the noise of lorries at the loading/unloading bay. Moreover, the hotel only has 1 lift accessible to Level 3. On 24/10/2021 night, we went for dinner outside and upon our return to the hotel, the lift broke down. Hence, we used the stairs. On the next day, the lift was still unfixed before we check out. So, we carried all of our luggage by stairs. We did call the receptionist for help in carrying the luggage but they only have a butler at that moment and we would need to wait for the assistance. As we were rushing to run our errands for the day, we couldn't wait for that long. Something to take note is that their room service is only till 9:30pm. After our dinner at outside, we reached our hotel at 10pm. We wanted to request for an ice bucket and wine glasses but these were unavailable as the room service closed at 9:30pm. This is shameful as we couldn't enjoy our wine during our staycay for the first time. Another minor point that I would like to highlight is that we've been to staycay within SG during COVID-19 period. Other hotels with a cheaper rate per night as compared to this hotel, do offer 2 free masks for the guest to change for the next day. But One 15 Marina hotel only provided us with 2 wet tissues. And we would need to reuse the same mask as the night before. I would think that this is very unthoughtful of the hotel given that this is a 5 stars hotel. And now I'm wondering if they are really worth the stars and the price per night?

I booked a hotel room on 13/10/2021 for my anniversary. On 13/10/2021 at about 1435hrs, I arrived at the hotel lobby and told them that we are checking in. However, the room wasn't ready yet. I wish to inform that I had already pre-empt the hotel that I will be purchasing the celebration package which cost about S$58 + and I thought that it has already been prepared. While I was waiting with my wife, My wife and I saw one of the hotel staff taking the cake to my room which I was a bit disappointed as this has been planned way earlier. Luckily, the flowers were brought up to the designed room hotel which I appreciated. After that, we went up to our room, and the decoration was decent and I still managed to give my wife a surprise. The room was clean, spacious and etc. The service was fast as well when we requested water but I was shocked that when the staff told me that the two bottles of water they delivered to our room are the last two. I wish to comment that the water delivered had a weird taste to it. Especially when the hotel is a luxury five star hotel. We then requested for a late check out but we were informed that late check out is not available and we could call them again tomorrow. On 21/10/2021, we called the hotel who informed us that late check out is not available. I wish to inform that I was quite disappointed with the inflexibility of the hotel management as this is our anniversary and would expect a more flexible service from the hotel management. This is also not the first time that we had visited this hotel. Previously, it was my wife birthday and we received the same template reply for the late check out. I wish that the hotel management could improve on their inflexibility and would prepare the room beforehand whenever possible. That is all. Thank you.