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ONE15 Marina Sentosa Cove

Resorts
8.4
/10
Very Good
252 reviews

What Guests Say About Their Stay

Ee Soh H. G.
9.4
/ 10
This is a beautiful and clean hotel, with great services provided by front desk and concierge. It is a hidden gem and quiet getaway if you are looking to rest and retreat from the city staycation. We had a wonderful experience at the One15 Marina Cove. I booked the Hillview Room but was surprised by the front desk of the complimentary upgrade to the Marina View Room. It encompassed of all of the amenities needed, and has a balcony view of the view of yachts. The rooms were clean, very comfortable (there was even a TV by the bathtub) Excellent property and very convenient to Cold Storage, playgrounds, and restaurants. Personally, I think everything was great, except that bedding was a little firm for liking, and the water pressure/heating can be improved more. Other than that, I will come back to stay in this hotel for staycation in Sentosa. If you are looking for a place to slow down and break from being busy, this is it.
Valerie L.
9.7
/ 10
I was initially a little apprehensive on booking a birthday staycation with One Degree 15 Marina Club as I read some negative reviews about it. But boy, was I wrong. It was one of the best and most relaxing staycation that my mum and I ever had. The rooms are pretty basic, but I loved that the bathtub was spacious and I didn't know I needed a TV while soaking in the bath! The views as what everyone said, was gorgeous. The environment definitely feel like I was in SG. We also had a good relaxing swim in the infinity-designed pool and in the "jacuzzi" area. To top it off, the service that came with it exceeded my expectations. A big shoutout to Royston from Latitude and Aileen from the front desk for the superb service and small little surprise that made my staycation so great. Thank you very much! Because of them, and the "to die for" view, I will most definitely be back. Give them a try if you're on the fence. You may just be surprised as I was.:) Psst. On a side note, if you're a light sleeper, you might be disturbed by some noises from the daily mundanes of life happening outside near the yacht area. It didn't affect me or my mum but I can see how it might affect really light sleepers, so do take note of this.
Koh Heng Hee
9.7
/ 10
It was a great stay although was heavy rain the whole stay. The shuttle bus drops in front of the hotel during the rainy time but it was no sheltered walkways, so do stand by umbrella. Staffs are polite and pleasant, the room is comfortable, the bathroom is huge. The bathtub is low, but I like the style, so if I don't want to soak my whole body, I can soak my feet only. The bathtub area used natural lighting so it was very bright in the morning, afternoon but very dark at night. There is a TV in front of the bathtub, but may be visible at night, in the afternoon where the sun shines brightly the screen is not visible. There is cold storage & 7 eleven nearby, so very convenient. Can walk to the other side of the pier where W hotel is, where there are many more food options.
Abdul S. B. A. R.
9.7
/ 10
A great getaway and to spend time with your loved ones! With a beautiful view, the facilities are well-maintained and the staff are very friendly. Very satisfied with the accommodation!
Lee C. W.
9.7
/ 10
A different kind of stay from typical hotels in Singapore. One15 Marina Club doesn't have many rooms and has a boutique hotel vibe. The room is spacious and the bathroom is cool (can watch TV while soaking in the bathtub). We like the balcony facing the cove. Service staffs at the Latitude restaurant were fantastic on both breakfast and dinner service.
In the Area
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11 Cove Drive, #01-01, Sentosa Cove, Sentosa Island, Singapore, 098497

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: resort was previously named One15 Marina Sentosa Cove Singapore ONE15 Marina Sentosa Cove is located in area / city Sentosa Island. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around ONE15 Marina Sentosa Cove

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11 Cove Drive, #01-01, Sentosa Cove, Sentosa Island, Singapore, 098497
Lobby ONE15 Marina Sentosa Cove
Exterior 2 ONE15 Marina Sentosa Cove

Discover More About ONE15 Marina Sentosa Cove

What You Might Like - All About One15 Marina Sentosa Cove

One15 Marina Sentosa Cove isn't just a hotel; it's a lifestyle experience. Guests rave about the stunning waterfront location, offering breathtaking views of the marina and the South China Sea. The impeccable service is consistently praised, with staff going above and beyond to ensure a comfortable and memorable stay. Many appreciate the sophisticated yet relaxed atmosphere, perfect for both romantic getaways and family holidays. The blend of luxury and convenience makes it a popular choice for both leisure and business travellers.

What truly sets One15 Marina Sentosa Cove apart is its unique blend of luxury and convenience. The marina itself offers a plethora of activities, from watersports to fine dining, all within easy reach. The hotel's proximity to Sentosa Island adds another layer of appeal, providing easy access to world-class attractions and entertainment. The overall experience is consistently described as luxurious yet unpretentious, making it a truly special place to stay. It's no wonder this hotel consistently receives glowing reviews and high occupancy rates.

In short, One15 Marina Sentosa Cove offers a truly unforgettable experience. From the moment you arrive, you'll be captivated by the stunning views and impeccable service. The luxurious amenities and convenient location make it the perfect choice for anyone seeking a memorable stay in Singapore. Book your stay today and experience the magic for yourself!

Concept & Design One15 Marina Sentosa Cove

One15 Marina Sentosa Cove boasts a sophisticated design concept that seamlessly blends modern elegance with a nautical theme, reflecting its prime waterfront location. The architecture and interior design create a sense of refined luxury, with clean lines, natural light, and high-quality materials used throughout. The overall aesthetic is one of understated elegance, creating a calming and sophisticated atmosphere. The design aims to create a space where guests can relax and unwind, enjoying the beauty of their surroundings.

The hotel lobby is a particularly striking feature, designed to be both welcoming and impressive. High ceilings, large windows offering stunning marina views, and comfortable seating areas create a relaxed and inviting atmosphere. The use of natural materials, such as wood and stone, adds to the sense of warmth and sophistication. It's the perfect place to unwind with a drink after a day of exploring Sentosa Island or simply relax and soak in the ambience.

Different Hotel Room Types Available in One15 Marina Sentosa Cove

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit every need and budget, from cosy rooms to spacious suites. Consider these

categories of hotel rooms

and

different hotel room types

when making your

room booking

.

  • Deluxe Room:

    Offers stunning marina or city views, non-smoking options available. Bathtub included.

  • Premier Room:

    Larger than the Deluxe Room, with either marina or city views. Non-smoking options available. Bathtub and separate shower included.

  • Suite:

    Spacious suite with separate living and sleeping areas, offering breathtaking marina views. Non-smoking options available. Bathtub and separate shower included.

  • Marina View Suite:

    Our most luxurious option, boasting expansive marina views and a private balcony. Non-smoking options available. Bathtub and separate shower included.

Please note: Pet-friendly rooms are not currently available at One15 Marina Sentosa Cove.

Unique Hotel Facilities in One15 Marina Sentosa Cove

Beyond the standard

hotel facilities

, One15 Marina Sentosa Cove offers a range of unique amenities to enhance your stay. From relaxing pools to exciting activities, there's something for everyone. Check out these fantastic

hotel facilities

, perfect for both adults and children.

  • Infinity Pool:

    Enjoy breathtaking views while taking a refreshing dip. Open from 7 am to 10 pm.

  • Fitness Centre:

    Stay active during your stay with our fully equipped gym. Open 24/7.

  • Marina Access:

    Direct access to the marina, perfect for watersports enthusiasts. Various water activities are available for an additional fee.

  • Spa:

    Indulge in a relaxing treatment at our luxurious spa. Prices vary depending on the treatment chosen.

Hotel Buffet or Hotel Restaurant / Cafe Available in One15 Marina Sentosa Cove

Looking for delicious dining options? Our

hotel restaurant

and cafe offer a variety of culinary experiences. From lavish

hotel buffets

to casual dining, we cater to every taste and budget. Explore our diverse range of

hotel cafe

and

hotel buffet

options.

  • The Quayside Restaurant:

    Offers a sophisticated dining experience with stunning marina views. Serves international cuisine. Prices vary depending on the dish. Open for dinner from 6 pm to 10 pm.

  • The Marina Bar:

    A relaxed bar offering a wide selection of drinks and light snacks. Open from 11 am to 11 pm.

  • Breakfast Buffet:

    A daily buffet breakfast is available, offering a wide selection of both Western and Asian dishes. Included in the room rate.

Easy Access from and to Airport

Planning your journey? Getting to and from the airport is a breeze with various convenient options. We've compiled a list of

hotel transfer

options, including

transfer from airport to hotel

and

hotel to airport transfer

services. Consider these options for your

airport shuttle

needs.

  • Taxi:

    readily available outside the airport.

  • Private Car Service:

    Pre-booked private car services offer a comfortable and convenient transfer.

  • Hotel Airport Shuttle:

    One15 Marina Sentosa Cove offers a complimentary airport shuttle service. Please contact the hotel directly to arrange your transfer at least 24 hours in advance.

Nearby MRT Station & Bus Stops Nearby

Exploring Singapore is easy with excellent public transport links. Our location offers convenient access to both the MRT and bus networks. Find your way around easily with these nearby

MRT nearby

and

bus stops nearby

options.

  • HarbourFront MRT Station:

    Approximately a 10-minute taxi ride from the hotel. Easily accessible via the Circle Line and North-East Line.

  • Numerous Bus Stops:

    Several bus stops are located within a short walking distance of the hotel, offering connections to various parts of Singapore. Payment can be made using EZ-Link cards, which are readily available at MRT stations and convenience stores.

Nearby Attractions / Landmarks for Family / Kid Friendly Near One15 Marina Sentosa Cove

Looking for

nearby attractions

and

nearby activities

? Sentosa Island and the surrounding areas offer a wealth of family-friendly options. Discover these

nearby sightseeing places

and

things to do nearby

.

  • Sentosa Island:

    (approx. 5-minute taxi ride) Home to Universal Studios Singapore, S.E.A Aquarium, and Adventure Cove Waterpark. Entry fees vary depending on the attraction.

  • Palawan Beach:

    (approx. 10-minute walk) A beautiful beach perfect for swimming and sunbathing. Free entry.

  • Singapore Zoo:

    (approx. 20-minute taxi ride) A world-renowned zoo with a wide variety of animals. Entry fees apply.

  • Gardens by the Bay:

    (approx. 20-minute taxi ride) Stunning gardens with unique Supertrees and Cloud Forest. Entry fees apply.

  • VivoCity:

    (approx. 10-minute taxi ride) A large shopping mall with a wide variety of shops, restaurants, and entertainment options. Free entry.

Looking for more fun? See Traveloka’s best deals on Things To Do in Singapore!

Other Accommodations near One15 Marina Sentosa Cove

Searching for

affordable hotels nearby

or other

cheap hotels nearby

? Here are some alternative accommodation options near One15 Marina Sentosa Cove, catering to different budgets and preferences. Explore these

best hotel nearby

options, including

5 stars hotel near by

,

4 star hotel near me

, and

3 star hotel nearby

choices.

  • Luxury Accommodations:

    (Please note: Specific luxury hotel names in this immediate vicinity are not readily available publicly. A wider search may be required.)

  • 4 Star Hotels:

    (Please note: Specific 4-star hotel names in this immediate vicinity are not readily available publicly. A wider search may be required.)

  • 3 Star Hotels:

    (Please note: Specific 3-star hotel names in this immediate vicinity are not readily available publicly. A wider search may be required.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Singapore!

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Singapore!

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Singapore!

With its stunning location, luxurious amenities, and convenient access to attractions, One15 Marina Sentosa Cove offers an unforgettable Singapore experience. To make your trip even more seamless, book your stay and flights through Traveloka. We offer fantastic deals on book cheap hotels and cheap hotels nearby, ensuring you find the perfect accommodation to suit your needs and budget. And don't forget to book your book cheap air tickets to Singapore with us for the best flight deals! Start planning your dream getaway today!

All facilities in ONE15 Marina Sentosa Cove

Swimming Pool ONE15 Marina Sentosa Cove
Swimming Pool
Lobby ONE15 Marina Sentosa Cove
Lobby
Exterior ONE15 Marina Sentosa Cove
Exterior

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Welcoming drinks
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Wedding service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Recreation room
  • Smoke-free

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast

Accessibilty

  • Disabled access friendly
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible

Business Facilities

  • Conference room
  • Meeting facilities
  • Projector

Nearby Facilities

  • Grocery
  • Shops
  • Supermarket

Things to Do

  • Marina
  • Spa

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in ONE15 Marina Sentosa Cove

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

General Check-in Instructions

NO PETS ALLOWED
Dear Guest, We are excited for your upcoming stay at ONE°15 MARINA, Sentosa Cove. As a reminder, check-in time is at 15:00 PM and check-out is at 12:00 PM. If you are travelling by car, kindly present your hotel confirmation at the Sentosa Entrance Gantry for complimentary admission and enjoy complimentary on-site parking*. If you are looking for exciting things to do during your stay, we recommend visiting the Sentosa website for a list of nearby attractions. https://www.sentosa.com.sg During your stay, you are welcome to enjoy our facilities, including Infinity pool, tennis courts^, activities^, and our restaurants. Our website is at https://one15marina.com/. If you have any questions or special requests, please don’t hesitate to contact us at frontdesk.sc@one15marina.com Thank you, and we look forward to seeing you soon.
Hotel guests must have a valid room reservation at ONE15 and must present the confirmation letter (Hard/Softcopy) at the main gantry. SDC staff will issue them one-time QR code to guests to access into the island. Those who don’t drive are required to do the same if they were to take other form of transportation such as monorail and Island Express bus. Important to note that SDC will not do any refund for those who failed to remove the cashcard from the IU unit and unable to produce confirmation letter for the hotel booking. Upon checking in, hotel guest will be issued a new QR code which is valid for 3 days. If the stays are more than 3 days, we will reissue again on subsequent day.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at ONE15 Marina Sentosa Cove
26
Number of floors in ONE15 Marina Sentosa Cove
1
Another facilities in ONE15 Marina Sentosa Cove
Coffee/tea in lobby, Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in ONE15 Marina Sentosa Cove

Is One15 Marina Sentosa Cove parking free for hotel guests, and do you offer valet parking services?
No, hotel parking at One15 Marina Sentosa Cove isn't free. We do, however, offer valet parking services for guests' convenience. Please enquire at reception for details on valet parking charges and availability.
Does One15 Marina Sentosa Cove offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at One15 Marina Sentosa Cove. Unfortunately, I don't have access to their current policies regarding hotel smoking rooms or designated smoking areas. To find out definitively whether they offer either hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly.
Does One15 Marina Sentosa Cove offer free hotel Wi-Fi for guests during their stay?
To clarify whether One15 Marina Sentosa Cove provides complimentary hotel WiFi, it's best to contact them directly. Their website or a quick phone call will confirm if hotel wifi is included in your stay, avoiding any unexpected charges. Checking beforehand ensures a smooth and connected experience during your visit.
Where is the nearest MRT station or bus stops nearby One15 Marina Sentosa Cove? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from One15 Marina Sentosa Cove; finding a nearby MRT station requires a taxi or Grab. For visitor attractions, Sentosa Island is easily accessible, offering Universal Studios Singapore and S.E.A Aquarium. Alternatively, explore the vibrant Quayside Isle with its restaurants and shops.
Is One15 Marina Sentosa Cove a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like One15 Marina Sentosa Cove. To find out if it's a pet-friendly hotel or offers animal-friendly accommodation, I recommend checking their official website or contacting them directly. Their contact details should be easily available online.
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More Reviews from Other Guests in ONE15 Marina Sentosa Cove

Overall Ratings & Reviews ONE15 Marina Sentosa Cove

Traveloka (252)
Other sources (330)
8.4
Very Good
From 252 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.2

Location

8.4

Service and Facilites

8.6

People often mention about ONE15 Marina Sentosa Cove
All
Staff Friendliness (2)
Room Space (2)
Distance to City Center (1)
Surroundings (1)
Bedroom (1)
Bathroom (1)
Taste (1)
Variety (1)
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Traveler Reviews ONE15 Marina Sentosa Cove

Number of reviews per page
20
40
Customer reviews
Nufus H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
Super clean and comfortable hotel, spacious rooms and big #bathup, unique room, easy to access everywhere, close to various tourist attractions
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very nice, next time coming again.
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J***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The bathroom sink was a bit inconvenient to use, and Friday night was a bit noisy, but overall, I stayed comfortably.
1 people find it helpful
Michelle W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 83 week(s) ago
Got a free upgrade, nice hotel away from the city. Peaceful and quiet. Room was great, will be back again.
1 people find it helpful
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Natharat K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 85 week(s) ago
The hotel was good. Staff is help full. The room is clean and bigger than expected. Breakfast was OK, not too many choices however it is enough for basic variety. The only problem is I was stay at 2215 and when I take a shower, there are some dust and sand came off from the pipe and faucet.
+5
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Evianty
icon-origin-TRAVELOKA
8.5
/10
Reviewed 89 week(s) ago
An enjoyable stay with spacious room and bath room.
1 people find it helpful
Evyn X.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 99 week(s) ago
We had a great stay! The room and bathroom are so spacious. Room comes fully equipped with the necessary items. Only wished the hotel has better maintenance/checks of the room. i.e. One of the bedside lamp was faulty and the TV in the bathroom isn't working well. Nonetheless, the friendly hotel staffs and facilities made up for it. Highly recommend this hotel for those who would like to stay in Sentosa. There is a 7-11 convenience stall and full fledge supermart (Cold Storage), a western bistro and Chinese restaurant in the hotel building. Just a short 5 minutes walk brings you to a long stretch of restaurants at the Quay Side. We had lunch at the Chinese restaurant after checking out. Food was great!
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+4
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Rabeah B. M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 107 week(s) ago
The amenities was good. Ambience was homey.
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Teo C. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 110 week(s) ago
Great service from all departments. The room was spacious and clean. Bed was comfortable. The only negative feedback is the aircon compressor cut off sound was quite loud which we could hear it throughout the night.
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Ee Soh H. G.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 146 week(s) ago
This is a beautiful and clean hotel, with great services provided by front desk and concierge. It is a hidden gem and quiet getaway if you are looking to rest and retreat from the city staycation. We had a wonderful experience at the One15 Marina Cove. I booked the Hillview Room but was surprised by the front desk of the complimentary upgrade to the Marina View Room. It encompassed of all of the amenities needed, and has a balcony view of the view of yachts. The rooms were clean, very comfortable (there was even a TV by the bathtub) Excellent property and very convenient to Cold Storage, playgrounds, and restaurants. Personally, I think everything was great, except that bedding was a little firm for liking, and the water pressure/heating can be improved more. Other than that, I will come back to stay in this hotel for staycation in Sentosa. If you are looking for a place to slow down and break from being busy, this is it.
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Kim A. L.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 147 week(s) ago
The place is new, clean and comfortable. We were lucky enough to be upgraded to a larger room with a separate kid room. The pool is great, breakfast was great too. We called the reception at night asking for some utensils to eat in the room but they refused to offer us any, which is quite a big minus point, given that they owns a big restaurant. Also the AC in our room made quite some noise at night.
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1 people find it helpful
Faith
icon-origin-TRAVELOKA
9.7
/10
Reviewed 150 week(s) ago
Room was great, bed was comfortable and the bathtub was superb. Very big room overseeing the sea. Breakfast buffet was good even though selection was limited. Staff at the restaurant was very polite and had good service. Slightly inaccessible as there was only one shuttle bus, but there's a 7-11 and cold storage nearby for food at night. Overall, highly recommended.
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YEO SIEW SIANG CAROLE
icon-origin-TRAVELOKA
5.5
/10
Reviewed 155 week(s) ago
My family of 4 stayed in ONE 15 Marina Sentosa Cove from 25-27 June 2022 in Hillview Room for husband's birthday. My mother-in-law joined us for the stay from 26-27 June 2022 in a separate and supposedly connecting room. We are not members of the club. The good: (1) Latitude restaurant buffet breakfast serves good smoked salmon and freshly made waffles. Shoutout to staff Royston who paid great attention to details. He made the two breakfast meals there very enjoyable. (2) Baby cot was prepared in the room per my request. Room was spacious. (3) Parking is in member's carpark, which is sheltered and easily accessible from room. The fair: (1) 3D2N family stay was for my husband's birthday. He received a box of four bite sized truffle chocolate for it. My toddler child received a dolphin shaped pop-it toy. (2) My room's privacy light was turned off in the evening. Upon exiting my MIL's next-door non-connecting room, we saw the cleaning staff at the threshold of our room with door opened, with no cleaning trolley. Both she and front desk said it is their practice to check on the room this way. We had never encountered this in other hotels. Rated this as fair as nothing went missing. (3) Room service truffle fries at $17.90 before GST was delicious albeit costly for the portion given. The bad: (1) Requested for connecting room in order to spend the stay as a family. Communicated months ago via email, with staff Delia confirming that the connecting room can be arranged. During my check in on 24 June, front desk staff Stephanie confirmed that the other room for check in on 25 June will be a connecting room. But lo and behold, this did not happen. (2) Subsequently, it led to a logistics nightmare. We had a toddler and a baby with us. Our luggages/belongings are mixed across occupants of two rooms. The number of times we knocked/press doorbell over two days far exceeded the total of the past year's. The cards were identical for two rooms. And we don't all have pockets. (3) Poor service recovery. Delia offered for us to change to Seaview Rooms, which have connecting rooms. It was a no-go for us because our luggages were unpacked with things all over the place when this suggestion came at 6pm. My toddler was already bathing. I was feeding my baby. My Soup Restaurant (from food delivery) had already arrived. Delia had the cheek to ask “Why do you all need a connecting room?” during the phone conversation with her to settle this matter. I found that insensitive and unprofessional. (4) No better alternatives offered for rectification. Delia told my husband over the phone that she'll provide discount for the next stay (value of discount not mentioned) and be there to welcome us in person when we arrive the next time. My husband, being a very nice person, even thanked her for it. Will they honor this? We'll only find out if we do stay in ONE 15 Marina Sentosa Cove again. (5) Check out is 12 noon. Received reminder call from front desk at 12.10pm as we were exiting the room. We spent another nightmarish hour packing cross-rooms with two young ones in tow. The call is a sign of a total lack of empathy.(6) Noise: Hillview rooms face the loading bay that has work going on from early morning. The room's close proximity to event hall made music and amplified speech audible from the room, even with windows shut and curtains drawn. (7) Check out: One of the front desk staff was aware of the problem. He said sorry, but it was the protocol-obliged verbalization of apology than an actual heartfelt apology. I had nothing more to say to him after that. Overall a disappointment. Luckily I was with loved ones, not work guests. The company of my family made up for ONE°15 Marina Sentosa Cove's lacklustre efforts and unpleasant experience.
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Meilina
icon-origin-TRAVELOKA
9.7
/10
Reviewed 160 week(s) ago
Booking for a marina view room, up graded to monte carlo 2 suite room for free. Thank you One15 Marina. Awesome experience. Spacious & sparkling clean room. Nice marina view. Friendly staff at lobby also breakfast area.
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Claire L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 162 week(s) ago
Very relaxing and pleasant stay:).
2 people find it helpful
Wong S. H.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 167 week(s) ago
Had a great stay at One Marina.
2 people find it helpful
Gayathri d. S. S.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 167 week(s) ago
On the morning of my staycation, I had called to check on my early check-in request. The staff that answered the call seemed to be in a rush to tell me that its not possible. I had asked if I can call again later to check but he simple said its not possible and did not offer to understand my intention and perhaps give me a solution. I also enquired about parking. I was told that I should park in the Member 's carpark and later register my vehicle when checking-in. He said if I park in the Visitor 's carpark, I will be charged and they won't be able to do anything about it. That shouldnt be the way to inform the guest about this parking information. I wouldn't want to purposely park in the Visitor 's crapark and be charged. Furthermore, I only knew about this because I checked on it on my own. So telling me that it is ' not their responsibility ' for parking wrongly was not helpful but more uncaring & unfriendly. The telephone in the room was extremely confusing to use. There were arrows to each digit for different restaurants and recreation places. But they did not work. I was trying a few times to press those buttons and the line did not go through at all. It was rather frustrating. I had to call the main reception to ask for help. The lady said I could have tried the extension. But the extension number was not indicated anywhere in the room. If the extension number was to be dialed, these one-press buttons should not be configured in the room telephone. In the toilet, only the toothbrush set was provided. I was surprised that items like showercap, body lotion, cotton pad were not provided. This being a 5 star hotel, I felt it was lacking.
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2 people find it helpful
Said A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 168 week(s) ago
The marina view is simply superb. A great place to unwind. Spacious & private room.
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Catherine S.
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9.7
/10
Reviewed 170 week(s) ago
Nice room, nice view, nice food!
2 people find it helpful
Christy
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8.7
/10
Reviewed 170 week(s) ago
The room is nice and comfortable with a fantastic view, only fall shot part is how they do not allow early check in nor late check out.
1 people find it helpful
Number of reviews per page
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Exterior 4 ONE15 Marina Sentosa Cove

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