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  5. Resorts World Sentosa - Beach Villas

Resorts World Sentosa - Beach Villas

Resort
(Buggy Service around the resort) 8 Sentosa Gateway, Sentosa Island, Sentosa Island, Singapore, Singapore, 098269
Exterior / Building
Bedroom
Others
Bedroom
Others
See all photos
Based on 66 traveler reviews
AC
Parking
Swimming Pool
Restaurant
WiFi

Nearby attractions
Universal Studios Singapore
(0.10 km)
Marine Life Park
(0.14 km)
Tiger Sky Tower
(0.37 km)
Images of Singapore
(0.41 km)
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Review by Traveloka users
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Based on
66 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business1
Couples11
Solo travel2
Family34
Friends getaway9
Rating Result
Very Bad
2
Bad
3
Average
8
Very Good
22
Extraordinary
31
youke_worldwide
Poor communication from hotel and service staff
This hotel suffers from poor communication. And although that could be acceptable in a sgd300-500/ night hotel; it’s clearly not acceptable in a Sgd 1000-1500/night hotel. 1) I couldn’t find the hotel because nothing in the hotel says “Beach Villa” and when I called the concierge to say I was in the middle of the car park looking for the hotel, they were more concerned with getting my name and and phone number than helping me. It’s recognizing the situation 2) so frazzled about the parking, carrying all the luggage, standing in queue at reception and I needed to talk to someone to help me with my issues as I was registering in. At the reception, the lady was doing her job, professionals and not polite but not minding my pain. Car park belongs to another department not hers. Professional but not comforting. Only afterwards while I was still holding my luggage and she wanted to finish checking her in (which was not my pain point) would she help me with my parking 20-30 min of me standing in the check in counter. 3) couldn’t find anything written about the instruction eg which is restaurant for breakfast / how to get anywhere / what facilities there are in the hotel - so feeling totally lost 4) called the hot line for a place for dinner and again the lady was clueless. I asked for any Restaurant that could fit me and take my children for that night and she said I couldn’t do that I had to tell the name of the restaurant and then she would end up transferring me to each and every restaurant. The restaurant then says they cannot help me and I have to call the hotline again. If she needed to do the detective work she could easily have said she would call me back especially since she had her number. She didn’t even know how to get from the hotel room to the restaurant without checking with someone and I had to call up concierge to advise her !!! All of this after I had already told her that I was sitting in the hotel room just wanting to find somewhere to go. Surely any other hotel has a list of their own restaurants and how to get to each location. 5) later on the Concierge service told me actually I was suppose to call them instead of this call service but there was no sign inside the room to tell me. Also it happened twice; once at night and once during the day that no one picks up even though I leave it on repeated dial. So they are a bit understaffed (6) they gave me cards and I had no idea what they were for and only check out did I realize it was for the sentosa monorail train. If only I had known earlier (7) for the balcony section would be helpful is the roof was covered. It’s bad luck if it’s raining but if the roof was covered at least there is somewhere to put the swim suits or sit and enjoy the rain. There are also good points (1) concierge man who came (Chris) was always so helpful and comforting. It was great! Then he would send us door to door and make sure we were looked after. Amazing. If we only had to deal with him during this trip our experience would have been so different (2) The room was a very good size so it fit one adult and 4 kids. And everyone was very happy with the room and comfortable. (3) very relaxing to open the door and jump into the pool.
Family - Nov 5, 2017
Woon T
Nice 2 day Staycation
I stayed for two nights with my wife and son. Stayed in Villa facing the pool. The check-in process is not very seamless. The check-in person seems very distracted and rushed. We were a bit early but was told the check in time was 3:00pm and was told that the room was not ready. When we walked around, we did not see any staff cleaning up any of the villas. Later on a staff told us the villa is ready but need to 'check' that all is well before looking for a staff to bring us to the villa. In the end we walked to the villa ourselves..... (very near the lobby). The villa is very nice but the pool is smaller than I thought. There is not much privacy as the other Hotel guests can use the pool. However, we as a family have a great time. We stayed in villa 815 which is sunny but not very private as it was facing a pedestrian bridge and many guest will walk pass our villa all the time. There is a buggy service which will bring us to points in RWS. Lots of dining options available in RWS and we did not eat at the hotel at all. The villa is quite nice which sort of justify the price point (expensive). However, I am not likely to go back again as I don't think there is good value for the price that I pay.
- Oct 24, 2017
Dan H
Good Service
Dear Sirs, As soon as I entered the Lobby , I had been met by a female staff (later I knew her name Frances Soo ) with a welcomed smile then she offered me a welcome drink and she started processing the booking formalities . Although I have failed to check in she tried everything and very patiently to help me to solve the problem. Miss Soo escorted me to the assigned room where I would have stayed and explained in detail to me the function of each gadget in the room. Then whenI left and she told us not to hesitate if I need any thing . As a conclusion , I reached a result that the attitude , cooperation and helpfulness of this lady is a sign of professionalism ,skilfulness ,proficiency and a great loyalty to her job which makes me decide to put Resort World Sentos - Beach Villas as my first choice in my future trips to Singapore . Therefore ,I will be most grateful if you convey my utmost appreciations and my sincere thanks to Miss Frances Soo for her kindness , helpfulness and cooperation.
Solo travel - Oct 12, 2017
GeoffKennedy
Stunning
What a place ! One of the best villas I have had the pleasure to stay in. The one bedroom is large and some with high ceilings. Your on jacuzzi with direct access to the pool. Breakfast served at the hotel in the same complex had a wide selection to choose from. Shuttle bus runs all day up and down the resort as well as access to a buggy. The staff are excellent and if you are lucky to have Andrew as your butler you will have great service. Wonderful place !
Family - Oct 8, 2017
dj_lovesholidays
Wow! Couldn't fault.
We booked the Equarius hotel and they upgraded us to the beach villas. The one bedroom villa is stunning. As soon as you walk through the door you feel like you are in luxury. From the soft tiles on the floor to the huge bathroom area everything screams quality. Each villa has its own jacuzzi, which is next to the main pool. The bathroom area is as big as the bedroom and you can watch TV whilst in the bath. The bed was extremely comfortable and I had the best nights sleep. The staff were so helpful too, nothing was too much. I wish every hotel had this level of service. And one other thing to note is the smell of the hotel is wonderful, they use their own fragrance which I think they should sell but sadly currently don't. If you plan to go into Adventure Cove Waterpark then you should definitely book this hotel as it is right next door and they have a easy way for you to get into the park. I would love to go back and stay at this hotel.
Family - Aug 26, 2017
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Hotel only accept guests with minimum age of 21.

Hotel facility

Description

Hotel policy

  • Public Facilities
    • Parking
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • In-room Facilities
    • Bathrobe
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Minibar
    • Shower
    • TV
  • Things to Do
    • Casino
    • Fitness center
    • Massage
    • Outdoor facilities
    • Outdoor pool
    • Spa
    • Water park access with surcharge
  • General
    • AC
    • Family room
    • Non-smoking room
    • Swimming pool
    • Recreation room
    • Smoking area
    • Smoke free
  • Hotel Services
    • Bellhop
    • Concierge
    • Front desk
    • 24-hour security
    • Luggage storage
    • Multilingual staff
  • Sports and Recreations
    • Fitness
    • Golf
    • Golf course
    • Snorkeling
  • Nearby Facilities
    • ATM/Banking
    • Gift shop
    • Laundry
    • Shops
  • Food and Drinks
    • Bar
  • Transportation
    • Area shuttle
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 3:00 PM
      Check-out: 11:00 AM

      Location
      Staying at Resorts World Sentosa - Beach Villas is a good choice when you are visiting Sentosa Island.

      This villa is very easy to find since it is strategically positioned close to public facilities.

      About Resorts World Sentosa - Beach Villas

      Resorts World Sentosa - Beach Villas is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

      Spa treatment is one of the main features of the villa. Pamper yourself with the relaxing treatment that rejuvenates you.

      Have fun with various entertaining facilities for you and the whole family at Resorts World Sentosa - Beach Villas, a wonderful accommodation for your family holiday.

      This villa is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

      The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

      The villa’s fitness center is a must-try during your stay here.

      Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

      Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

      Savor your favorite dishes with special cuisines from Resorts World Sentosa - Beach Villas exclusively for you.

      WiFi is available within public areas of the property to help you to stay connected with family and friends.

      Get precious and unforgettable moment during your stay at Resorts World Sentosa - Beach Villas.

      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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