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  5. The Club Residences by Capella Singapore

The Club Residences by Capella Singapore

Apartment
1 The Knolls, Sentosa Island, Sentosa Island, Singapore, Singapore, 098297
Featured Image
Hotel Bar
Beach
Terrace/Patio
Restaurant
See all photos
Based on 31 traveler reviews
Parking
24-Hour Front Desk
Restaurant
WiFi

Nearby attractions
Palawan Beach
(0.38 km)
Sentosa Island
(0.67 km)
Universal Studios Singapore
(0.76 km)
Madame Tussauds Singapore (Sentosa)
(0.84 km)
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Based on
31 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business2
Couples9
Solo travel3
Family14
Friends getaway2
Rating Result
Very Bad
2
Bad
0
Average
4
Very Good
6
Extraordinary
19
JCorina
Disappointed - could have been a top class experience!
Stayed at their service apartment on last week for a 2 night stay. The property is impressive, set in lush and beautiful surroundings. Being a Singaporean based overseas for a long time, I had forgotten how nice and tropical a holiday in Singapore can be. In the mornings, you can hear birds chirping and smell the sea breeze. However, I was quite disappointed in the hotel's service standard as well as some of the hardware of the hotel. For starters, my colleagues and I shared a 3 bedroom service apartment. I took the twin bedded room, as I wasn't picky with king size beds. I also recognize that as a 3 bedroom apartment, my room was built as the children's room. That said, the hotel also should recognize that if there are guests who are clearly sharing the apartment instead of taking separate hotel rooms, the hotel should know how to "equip" extra amenities so that the guests are not inconvenienced. For example: 1) There is no phones in the 3rd bedroom, to call the buggy or room service. So if in the middle of the night, and if one feels sick and needs help, one have to walk out to the living room to use the phone 2) In a multi-racial society like Singapore, I was surprised that there wasn't a individual hose/bidet facility in their toilets 3) My bedroom didn't have a remote control for the air-con and didn't realise that it was in other bedrooms except mine. Had to hide under the covers as the air con was too cold 4) There was no magnifying mirror in my bathroom, only in the master bathroom These are the little things that the hotel could easily/should equip if the apartments are sold to "non-family" stays. Service I feel on the whole could be more refined/better: A) I once rang the operator/reception 5 times (for 5 mins) and no one picked up the phone in the morning. Rather unacceptable if you ask me B) Being a 5 or 6 star property, the hotel should at least have a couple of cars for airport transfers/guest rental. Apparently they don't, so claims the doorman on duty on 9 Nov 2017 C) Breakfast set up should include table/dessert spoons or at least have them available at the buffet counter, when you are serving nasi lemak as an item. Or shall guests eat nasi lemak with a fork and knife? D) Guests should not have to overhear management scolding staff. In fact this is wrong on all fronts - from guest experience standpoint as well as human resource management. On 11 November around 10am, whilst waiting for the shuttle bus, I overhead a guest service manager (Diana?) berating the duty receptionist/front desk staff for his "slack performance". As I was waiting in the lobby area, which the manager could not see, I could clearly hear what she said which wasn't pleasant to any guest nor does it enhance any guest experience. Didn't anyone tell this manager that any reprimanding should be done behind close doors? Clearly Capella could be a top class property if the attention to details is applied. The things brought up are easy fixes and should not have been an issue in the first place. I would ask the management of the hotel to take a good look at the Ritz hotels service standards.
Business - Nov 17, 2017
GIseppi
Hospitality at its finest
Hotels are often used to ignite special memories and used as venues to frame those special moments, Fernando Gibaja and his team have done just that. My wife and I were celebrating our signing of our civil wedding ceremony, and we reached out to the Capella team to make it truly memorable. From out of the box amenities and anticipatory service at every corner, this was an experience worth savoring, not to mention the personalized and never intrusive service from John Png. Capella has not only won me over, but has won my loyalty. Keep up the amazing work. The only opportunity I could see, is a bit more attention out by the pool during peak hours.
Couples - Oct 23, 2017
nick778
Nice unit, let down by a few things....
Firstly, the good. The room / unit is excellent - large living area and kitchen, bedroom, bathroom and even separate study. Plenty of room to spread out, have a meal in, etc. And despite other reviews here, the view from our room was good. Not so good - a few things I am afraid. The room is not very accessible. It is five flights of stairs to reach it - and no lift. Very difficult with luggage and heavy items, or for children and elderly. A long walk (and hilly) to get anywhere - to the hotel, the beach etc. If you drive, you cannot park anywhere near to the room. Yes, you can call a buggy, but by the time it gets there, you might as well have walked anyway. Room service - very expensive, even by 5-star hotel pricing. We paid more than $45 for a lamb biryani, which was just rice with a few lumps of mutton in it. And clearly microwaved. More than $40 for a microwaved chicken curry and super-market naan bread. No objection to paying 5-star prices for 5-star food, but this wasn't. Also we had to ask numerous times for the plates to be removed after the meal - they ended up being there overnight, attracting ants, squirrels, etc. The most annoying things are often seemingly minor. When checking in, we were asked if we would like a newspaper delivered to our room in the morning. We said yes, and selected the Straits Times. The next morning it did not turn up at all - I had to call them at around 11am, and they delivered it. The morning after, I had to call three times to get the paper to our room - it took two hours from the first call to get it. I know this is not an earth-shattering issue - but it is annoying and leaves a bad taste over the whole service experience.....
Family - Sep 4, 2017
Su Y
Birthday celebration
It was an excellent stay. Quite chill and relaxing. Able to park my car and he services were excellent. However, there is a need to ride buggy back to capella main lobby. Other than that, the apartment has all you need, privacy, kitchen, wine glasses, ice is complimentary if you need.
Family - Jul 14, 2017
UltraViking
Disappointing service
Hotel is very nice but service is below expectations. We booked a two bedroom suite and the web page indicates "view over the South Chinese Sea". All we could see was a "sea" of trees...... During check-in we received a welcome similar to that of a regular three star hotel and no assistance with our luggage. We ordered room service for almost every meal (except breakfast which we had at The Knolls) and on most occasions food was served late and at times we were delivered incomplete or wrong items. There was never any call from the kitchen or our "virtual" PA (virtual as you don't really know who that person is.....) to inform the order would be late or that some items were not available. It seems the kitchen personnel decided on their own discretion to make changes. We have had better experiences in other hotels in Sentosa at a fraction of the cost.
Family - May 27, 2017
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Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. see more

Hotel facility

Description

Hotel policy

  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Luggage storage
    • Tours
  • Things to Do
    • Fitness center
    • Spa
    • Garden
    • Library
  • Kids and Pets
    • Babysitting
    • Babysitting with surcharge
  • Public Facilities
    • Coffee shop
    • Parking
  • Food and Drinks
    • Bar
    • Breakfast with surcharge
  • Sports and Recreations
    • Outdoor tennis court
  • Shuttle Service
    • Airport transfer with surcharge
  • Business Facilities
    • Meeting facilities
  • Connectivity
    • Free WiFi

Check-in and Check-out Time

Check-in: 3:00 PM
Check-out: 12:00 PM

Location
The Club Residences by Capella Singapore is located in area / city Sentosa Island.

There are plenty of tourist attractions nearby, such as Palawan Beach within 0.38 km, and Sentosa Island within 0.67 km.

About The Club Residences by Capella Singapore

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The apartment’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Enjoy luxurious treats and incomparable experience by staying at The Club Residences by Capella Singapore.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.