Swiss Grand Hotel

Wifi was not available. This was surprising and out of expectation. We needed to purchase additional e-SIM from online supplier after arriving urgently. Another point was drainage of kitchen was terrible. Water didn’t flow and smelly water accumulated in the sink. Another issue was the flushing of toilet was not good. I believe Wifi unavailability is a breach of contract, I would like to request to compensate e-SIM cost.

Swiss Grand Hotel is NOT the same as the Grand Apartment Suites. Convenient location for my purpose while visiting Seoul. Convenient walking to restaurants and public transportation. I have stayed at the main Swiss Grand Hotel in the past. It was much more "5 Star" in the past. This is the 1rst time staying in the apartment style suites. This is next to the hotel. You can still use all hotel amenities, but you have to walk uphill 3 mins to get there. It is old and needs some renovation, but it is very spacious. My guess is 1300 sq ft. with 3 bedrooms, 2 full bathrooms, living room, dining room, kitchen, washer/dryer, and balcony in master and living room. They only clean the room 1x per week. I was not a fan of that, but you can request extra towels & amenities if needed. No room service. You have to get it to-go or eat at the main hotel. I don't recommend the pricey hotel food. It's not good. Wine & coffee but no actual bar. CC convenience store is open 24 hrs in the hotel. 85% of staff speak English, and they are mostly helpful. I needed the space, at that location, for 2 weeks. It provided what i needed, but i do hope they renovate the interior and exterior. They haven't done much since Covid. The pool and sauna are still closed. Only the gym is open. If you need a large apartment style place for longer term, i do recommend, as other places can be $1,000s more. If you can afford it, stay at another apartment style hotel. If you need a room in that area, main hotel is nice

I like the space and room plan. I would have rated this a five star if not for the the cost of WIFI. You have to pay for the use of WIFI. Although a little bit dated, the room was clean and towels were provided every day.

Very spacious! If not for the lack free wifi (20,000 per night!), I would have given it a five star.

Suite needs for remodeling but main builing is excellent. I like the area surrounded by mountains. Excellent hotel to stay.

This hotel has had the majority of facilities closed since 2023. Hard to believe its still 'under renovation' after all this time. Buffet breakfast also very average.

Clean. Nice service. Breakfast is decent. Will stay again.

Very nice place.

The facilities were large and well managed, so it was comfortable.

Service, facility, food and environment are excellent. Price is ressonanble. I’m

None

Great

All good except for two 1. Swiming pool hours start at 11am: 11am is time to check out. Most other hotels start at 6 or 7am. 2. Breakfast: items were rather limited both for Korean and Western. For the quality of the hotel, the guests would expect matching breakfast quality.

Accommodating and welcoming

Clean, quite, and pleasant staff.

Quiet

The pool, sauna and hotel restaurants were closed. Chose it for the pool

Very accommodating staff.

Best place to stay so far

Beautiful lobby