The Shilla Jeju

We absolutely loved our stay at JEJU Shilla. All the staff were very friendly and helpful. Rooms were clean and hotel amenities were awesome and convenient. They had beautiful hiking/ walking path that led to a beach and it was absolutely beautiful. I would definitely stay there again!

The worker in this hotel not allow me to eat breakfast becauae I didn't wear formal. Haha... how funny！ It‘s my vacation time and I have to wear formal😂

All staff was super friendly and prompt! I loved the whole property especially the view!

I love staying at this hotel every time I come to Jeju. I know there are newer and probably better hotels in the island, but this is my favorite. It's got helpful staff, nice view, and a beautiful garden for a walk.

This could be a lovely hotel, however, it is ruined by rules and clipboard police staff enforcing them around the pool area. The rest of the staff are lovely and professional, however, the pool staff wouldn't be amiss in North Korea. Children been told off for not wearing arm bands when they are able swimmers or for using a mask instead of goggles are just some of the petty rules this hotel enforces on its customers. The hotel was nowhere near full with plenty of sunbeds around the main pool but if you didn't reserve a bed the clipboard police would be over to lecture you about the rules. Even with a reservation they try to move you after 90 minutes as it has been reserved (by who? And why can't they use the one next to us? Or one of the nearly 40 free and empty ones?). We were sitting in the pool when we were summoned to the side - we seriously thought something bad had occurred and they'd searched for us. No, simply to be told we needed to move. Whilst we persisted that we can stay on our bed and they relented they still swiped up our towels when we were next having a dip meaning we had to trudge back across the complex for fresh towels. Another day, we were unable to reserved a bed at 4.20 despite there being at least 20 unreserved. Even trying to sit on one and a clipboard will arrive within seconds to whisk you off them. There is another pool but this is charged at £12 for 2 hours. Unfortunately it is still patrolled by the police. Literally 1 minute overs

Little outdated but great luxury accommodation.

So outdated and dirty. Found mice trap in the room

The room needs renovation. The AC didn’t work at all — good thing we were there in early May with mild weather.

We stayed for 3 nights in April. The hotel is a little run down. The restaurants are not good enough for a 5 star hotel. Both the Korean and Japanese restaurants are average at best. The ambience is terrible. The food ok. We are a family of vegetarians, at the Korean restaurant we were served a side with prawns in and a chicken soup. I find this absolutely not acceptable. The dinner was a vegetarian set menu. Not sure I would stay here again.

A class apart

Great location... Property is very well maintained. Fabulous amenities. Definitely better than 5 star - should be 7 star at least!

nice ocean area.

Beautiful hiking trail connect to sea and comfort

This hotel is little bit old and worn out. There is long line at check in and check out time. Staffs look very busy and tired.

Shilla Jeju was a very nice hotel for our 3 day vacation in JeJu island. As Americans from San Diego, this was a very nice and user-friendly hotel

역시 신라호텔이네요. 너무 깨끗하고 침구도 좋고 조용해서 쉬다오기 너무 좋았습니다. 직원분들 친절한건 말할것도 없고 주변 산책도 할수있어서 참 좋았습니다.

We chose to stay at the five-star Shilla Hotel for 2 nights as a special trip with my parents. While we appreciated the very friendly service, there were significant issues with cleanliness. We witnessed very small bugs crawling on the towels, and despite having the room cleaned the next day, the same issue persisted. The room, including the bathroom, seemed quite old, with small holes in various places through which the bugs appeared to be entering.

I stay here every summer. It's great overall, but I'm very disappointed that they do not have the lounge S anymore.

Beautiful, classy hotel with excellent customer service. I highly recommend one of the ocean view rooms. Overall highly recommended and I would definitely return.

Very nice hotel. Lots of other hotels and restaurants nearby if you don't like the restaurants in hotel although what I had was good. They have singing but I'm they stop at a good time to allow you to sleep. Zero issues . Clean and comfortable and apparently a famous hotel as people know it when I told I stayed there. I biked here while I was biking around Jeju Island. Good stopping point before finishing the rest of the island.