Brustar Gòtic

Great location. Walking distance to a lot of things in Barcelona! Check in was a little confusing, but it was sorted (you have to go to the reception to get codes even though it says they don’t have a reception or front desk!) Either owner or manager of the hotel was lovely. We got locked out of our safe with passports etc. in, and he came round from a doctors appointment to help us within an hour of texting the WhatsApp number. Only criticism of the room itself was the noise of the fridge at night (turns on and off and makes a loud noise each time), and also the fact that our bathroom door was just a sliding mirror - so there was little privacy in terms of noise :/ . Other than that, it was good.

Pros: - Easy Check-in - Good Location Cons: - Not too clean

Quiey place, nice staff, easy check in and out. If you need a place to stay for a reasonable cost but you don't mind walking down to the beack or go places to visit and shop, this is the place.

Good enough for a night or two, great location & the staff are great. The condition of the room is basic but comfortable, tv didn’t work & the shower door was a bit dodgy but for the money....

Property was very central so accessible to everything! Staff were very helpful and kind. I don't think my bedsheets got changed or the pillow cases.. There were some marks on both.

The hostal is an old bulding feels dirty and smell bad, the bed is unconfortable the only good thinks are the is well located and at least it has private bathroom, but for the same money you can stay in a hotel outside downtown.

Location is good. but hard to find an entrance. No one is attending at the desk.

Reasonable

Dirty sheets and pillowcases Shabby room dirty walls and crumbling ceiling; I was worried it would collapse on me. The shower was unreal - super duper- wow with radio light etc none of which worked!! The shower tray had several holes in it covered up with gaffer tape. I could not get any programs on the tv nor could the receptionist, she said that she would get her colleague to look but he never turned up- also bearing in mind that there was only limited reception anyway.. If you continue offering hotels like this on your website I will consider moving elsewhere. Not impressed. I have photos on my phone if you require evidence.Most unpleasant.

Very nice staff, decent clean room but with inadequate soundproofing and it is in a run-down building with graffiti on the front door. (hotel is on the second floor). Excellent location close to several metro stations and to the Arc de Triumph and adjoining parks.

Not nice atmósfera , is more like an hostal than hotel

Beautiful room in a beautiful building in a beautiful area! This is the second time we've stayed because we liked it so much the first time. They recognised this was our second booking and upgraded our room as a result. Very friendly and helpful staff! Thanks for making our stay so nice, Brustar!

It’s basically a studio apartment, super well located and remodeled.

The hotel is located very close to the Arc de Triomphe which is a good meeting point. The hotel was accommodating when I needed an additional room for a relative that decided to join me at the last minute. There are several properties on different sides of the street. Both have elevators, and the suites have a microwave, and refrigerator. Beware of some of the locals who live in the buildings, they don't necessarily embrace tourists. But all in all it was a pretty good experience.

For a 3 stars hotel I expected a little bit more. I stayed for close to 2 weeks and at least the face towel was never changed. Kettle was not working. Air con was malfunctioning. 3 start hotels for EU are considered those which provides: Reception opened 14 hours,. (even than there is a sign that there is personel from 10.00 up to 22.00 that was not true) Internet access in the room or in the public area. (very poor reception via a small access point hanging from the reception door) Heating facility in the bathroom, hair-dryer, cleansing tissue (air con not working properly) Sewing kit, shoe polish utensils, laundry and ironing service (none) Additional pillow and additional blanket on demand (none) Systematic complaint management system (did not see one)

Hotel was in a building that was shared with a hostel and what appeared to be local residence so it was a bit odd. The hotel occupied rooms on the first and second floor in a way that appeared as if they just took the rooms they could get and rented them out as they could. Our room was plenty big enough with a balcony overlooking the street. The shower did not drain well and would overflow into the rest of the restroom. We notified the hotel and were told they would address the issue the next day (it was almost 10pm when we notified them) but it never seamed they did anything to address the situation. Other than the slow draining shower everything was ok

I would not stay here again. Actually, I wanted to leave when we saw our room. We flew into Barcelona at night. There was a note at the door for us to go to their other location Brustar Centric. When we got their the receptionist was leaving for the night. She said they had emailed us earlier that day to not only change our hotel (without consent), but that they have limited administration time (10am-10pm). If we had not run into her, we would not have been able to get inside the building, nor into our room for the night. The room is small, but I really questioned the cleanliness. We were only given one towel for two people, so we had to share a towel since we couldn't call anyone for another. The hotel in itself is super old. I normally don't mind older buildings as long as there is maintenance. Our second day there was a power outage. I guess this happens often since there is a sign that says to not use anything (sink, shower, toilet). Reception didn't open until 10am and we needed to get ready for a tour, so we ended up using moist towelettes we brought for a "quick shower." When we came back we realized that the towels we placed onto the floor to be changed out was hung back into the rack (to be used again). For the 4 days we stayed there, our towels were never changed out. I could only imagine how the sheets are never washed. The only thing good about this place is it's location. I would say it's centrally located. Everywhere we went was within walking distance.

The hotel is a bit dated but certainly fit for purpose. The place Just needs a little maintenance but great location and safe. However they did take €100 as a 'damage deposit' which when I asked for it, wasn't returned.

More like an oversized apartment than a hotel it was friendly, clean and comfortable. Well worn and many original original features someone had done a good job in painting and bringing the facilities up to date. I'd happily stay here again.

The location is good, central enough that you can walk to many attractions. It is on the 2nd floor of a typical Barcelona style apartment block with some nice features but overall has a fairly run down atmosphere & feel. There was someone in the little reception booth when I arrived who was friendly and helpful but it definitely felt more like a hostel/apartment rental than a hotel with reception mostly unmanned while I was there. They had explained that they would often be at their sister hotel across the road, and there was a phone to ring for help if needed. My room was at the back of the building looking straight to the back of the next apartment building. This meant it was quiet with no traffic noise, despite being located centrally between busy roads - so that was good. However it also meant the room was dark and a little claustrophobic. I was there alone and the room / bathroom were fine, but think it would have felt cramped for 2 people given the odd layout of the room. The wifi did not extend to my room, so if I wanted to use it I had to sit in the very small foyer. That was disappointing as it had been a key criteria of my booking.