Hotel Francisco I

Hotels
9.2
/10
Exceptional
1,000 reviews

What Guests Say About Their Stay

Ginger
10.0
/ 10
Breakfast over the top! Huge selection in a beautiful dining area. Location can’t be beat Staff so courteous and helpful! Great amenities. Won’t stay anywhere else in Madrid!
Thomas
10.0
/ 10
The hotel is small but they make the most of their space. It was clean, the staff was excellent and with the exception of very small windows, we have not complaints. Perhaps more important was how they responded when we needed something or something wasn’t quite right. They were superstars! There are plenty of good shops and sights nearby. Not truly central city, but a location we really enjoyed. We recommend The Francisco!
Diane
10.0
/ 10
I had a small room with a balcony overlooking Calle Arenal, 15, in Madrid. The staff members were all wonderful, friendly, and accommodating. The breakfast offerings prepared to suit every preference and palate. The bistro style cafe on the ground floor was also a terrific place to congregate with lovely decor. The hotel's eco awareness was characterized by making available some amenities not found in the room but there for the asking. No waste. A modern hotel room with the antiquities of Madrid just outside.
In the Area
See Map
Calle Arenal, 15, Madrid, Community of Madrid, Spain, 28013

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Hotel Francisco I is a good choice when you are visiting Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Francisco I

Calle Arenal, 15, Madrid, Community of Madrid, Spain, 28013
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Others Hotel Francisco I
Others 2 Hotel Francisco I

Discover More About Hotel Francisco I

Location


Staying at Hotel Francisco I is a good choice when you are visiting Madrid.

About Hotel Francisco I

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Francisco I is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hotel Francisco I.

All facilities in Hotel Francisco I

Others Hotel Francisco I
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Newspaper in lobby
  • Tours
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box
  • Elevator

Food and Drinks

  • Breakfast
  • Bar

Connectivity

  • Free WiFi

General

  • Banquet

Shuttle Service

  • Airport transfer (surcharge)

Business Facilities

  • Meeting rooms

Accommodation Policy & General Information in Hotel Francisco I

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Airport shuttle fee: EUR 55 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Check-in/Check-out Time

Check-in:
15:00 - 01:30
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 01:30 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Francisco I
79
Number of floors in Hotel Francisco I
6
Another facilities in Hotel Francisco I
Laundry service, Luggage storage, Express check-out, Multilingual staff, 24-hour Receptionist

Frequently asked question in Hotel Francisco I

What are available facilities at Hotel Francisco I?
There are top facilites at Hotel Francisco I such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Francisco I?
The standard check-in time at Hotel Francisco I is starting from 15:00 - 01:30 while the latest check-out time is at Before 12:00
Does Hotel Francisco I provide breakfast?
Yes, Hotel Francisco I provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Francisco I
Hotel Francisco I has a 4.0-star rating.
How many floors does Hotel Francisco I have?
Hotel Francisco I has 6.
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More Reviews from Other Guests in Hotel Francisco I

9.2
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Francisco I

Number of reviews per page
20
40
Top reviews
Ginger
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Breakfast over the top! Huge selection in a beautiful dining area. Location can’t be beat Staff so courteous and helpful! Great amenities. Won’t stay anywhere else in Madrid!
John
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Housekeeping did not replenish soap shampoo. Coffee station missing items
Keri
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location is convenient to local sites. I also liked the breakfast buffet and the amazing staff that worked it.Those are the only positive things about the Hotel Francisco 1. The hotel itself was not as described as luxury. The aesthetics of the hotel and its rooms were very tacky and subpar condition. The front desk staff not friendly or helpful. We did not enjoy our stay here and would not recommend it to fellow travelers.
Read More
Thomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is small but they make the most of their space. It was clean, the staff was excellent and with the exception of very small windows, we have not complaints. Perhaps more important was how they responded when we needed something or something wasn’t quite right. They were superstars! There are plenty of good shops and sights nearby. Not truly central city, but a location we really enjoyed. We recommend The Francisco!
Read More
Barbara
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved every minute of this beautiful place!
Diane
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I had a small room with a balcony overlooking Calle Arenal, 15, in Madrid. The staff members were all wonderful, friendly, and accommodating. The breakfast offerings prepared to suit every preference and palate. The bistro style cafe on the ground floor was also a terrific place to congregate with lovely decor. The hotel's eco awareness was characterized by making available some amenities not found in the room but there for the asking. No waste. A modern hotel room with the antiquities of Madrid just outside.
Read More
Gilda
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Everything was great
Sharon
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff was very friendly and super helpful. My daughter has a sprained knee and when she asked for some ice for her hot/cold water bottle they gave her a kettle and a bag of ice. Then my husband needed something from a hardware store and they referred him to one that was walking distance away. The only draw back was our room. I had requested a triple and the extra bed was a fold out chair that my daughter said was uncomfortable. Also the bathroom door was clear glass, so so much for privacy. Excellent hotel location, close to everything. The buffet breakfast had a good selection of items.
Read More
Maidelyn
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excelente costume service , riquísimo desayuno , el personal de la resección es muy amable y dispuesto a resolver los problemas de los cliente . Las habitación bien limpias y equipada .Felicidades sin duda es mi hotel favorito. Siempre con gusto regresaremos .
Marisela Francisca
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing hotel in an excellent location, very convenient
Laura
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Location is perfect. Could walk everywhere needed to see the sights or have something to eat. Pedestrian street right outside with a small walk to catch an uber or taxi. Staff were friendly and helpful.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Charming hotel in a great location. Close to main attractions. Quiet at night. Breakfast buffet was classy & delicious. Staff were friendly & helpful
Osmel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Una experiencia maravillosa en pleno corazón de Madrid. El Hotel Francisco I superó todas mis expectativas: la ubicación es perfecta, a pocos pasos de la Puerta del Sol y la Plaza Mayor, lo que nos permitió recorrer la ciudad caminando. Las habitaciones son modernas, muy limpias y con camas comodas que garantizan un descanso excelente. El personal es encantador, siempre atentos y dispuestos a ayudar con una sonrisa. El desayuno buffet fue delicioso, variado y abundante, ideal para empezar el día con energía. Sin duda, un hotel con encanto, cómodo y con un servicio impecable. Lo recomiendo al 100 %
Read More
Alberto
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excelente, ya 3 viajes a España y mi hotel es Francisco 1.
Teresa
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location. Breakfast buffet is wonderful. Staff very friendly.
Verified traveler
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great hotel. Perfect location. Amazing staff. Everyone is so nice and helpful. Great bang for your buck. And the breakfast is incredible.
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great Hotel central and easy walking to sites of interest
Annalisa
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

We have been coming to Hotel Francisco for the last 6 years at least once/twice per year. It’s our home away from home when we are in Madrid. Great decor and staff.
Gayane
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

When I arrived to the hotel and checked in I was told we were upgrading but when we went to our rooms we were actually downgraded. I had booked 2 balcony rooms and got 2 prison windows. When I addressed it I was told that since we arrived an hour after check in there was nothing they can do and said we will have better rooms the next day. The following day we were ignored, but the hotel told Expedia that they offered us better rooms and we rejected it. What a lie. rStaff are extremely rude and truly ruined our trip and the city experience
Read More
amauri
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

great service, staff was very friendly.
Number of reviews per page
20
40

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Others 4 Hotel Francisco I

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Francisco I

Number of reviews per page
20
40
Top reviews
Ginger
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Breakfast over the top! Huge selection in a beautiful dining area. Location can’t be beat Staff so courteous and helpful! Great amenities. Won’t stay anywhere else in Madrid!
John
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Housekeeping did not replenish soap shampoo. Coffee station missing items
Keri
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The location is convenient to local sites. I also liked the breakfast buffet and the amazing staff that worked it.Those are the only positive things about the Hotel Francisco 1. The hotel itself was not as described as luxury. The aesthetics of the hotel and its rooms were very tacky and subpar condition. The front desk staff not friendly or helpful. We did not enjoy our stay here and would not recommend it to fellow travelers.
Read More
Thomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is small but they make the most of their space. It was clean, the staff was excellent and with the exception of very small windows, we have not complaints. Perhaps more important was how they responded when we needed something or something wasn’t quite right. They were superstars! There are plenty of good shops and sights nearby. Not truly central city, but a location we really enjoyed. We recommend The Francisco!
Read More
Barbara
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved every minute of this beautiful place!
Diane
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I had a small room with a balcony overlooking Calle Arenal, 15, in Madrid. The staff members were all wonderful, friendly, and accommodating. The breakfast offerings prepared to suit every preference and palate. The bistro style cafe on the ground floor was also a terrific place to congregate with lovely decor. The hotel's eco awareness was characterized by making available some amenities not found in the room but there for the asking. No waste. A modern hotel room with the antiquities of Madrid just outside.
Read More
Gilda
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Everything was great
Sharon
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff was very friendly and super helpful. My daughter has a sprained knee and when she asked for some ice for her hot/cold water bottle they gave her a kettle and a bag of ice. Then my husband needed something from a hardware store and they referred him to one that was walking distance away. The only draw back was our room. I had requested a triple and the extra bed was a fold out chair that my daughter said was uncomfortable. Also the bathroom door was clear glass, so so much for privacy. Excellent hotel location, close to everything. The buffet breakfast had a good selection of items.
Read More
Maidelyn
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excelente costume service , riquísimo desayuno , el personal de la resección es muy amable y dispuesto a resolver los problemas de los cliente . Las habitación bien limpias y equipada .Felicidades sin duda es mi hotel favorito. Siempre con gusto regresaremos .
Marisela Francisca
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing hotel in an excellent location, very convenient
Laura
icon-Leisure
Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Location is perfect. Could walk everywhere needed to see the sights or have something to eat. Pedestrian street right outside with a small walk to catch an uber or taxi. Staff were friendly and helpful.
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Charming hotel in a great location. Close to main attractions. Quiet at night. Breakfast buffet was classy & delicious. Staff were friendly & helpful
Osmel
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Una experiencia maravillosa en pleno corazón de Madrid. El Hotel Francisco I superó todas mis expectativas: la ubicación es perfecta, a pocos pasos de la Puerta del Sol y la Plaza Mayor, lo que nos permitió recorrer la ciudad caminando. Las habitaciones son modernas, muy limpias y con camas comodas que garantizan un descanso excelente. El personal es encantador, siempre atentos y dispuestos a ayudar con una sonrisa. El desayuno buffet fue delicioso, variado y abundante, ideal para empezar el día con energía. Sin duda, un hotel con encanto, cómodo y con un servicio impecable. Lo recomiendo al 100 %
Read More
Alberto
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excelente, ya 3 viajes a España y mi hotel es Francisco 1.
Teresa
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great location. Breakfast buffet is wonderful. Staff very friendly.
Verified traveler
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great hotel. Perfect location. Amazing staff. Everyone is so nice and helpful. Great bang for your buck. And the breakfast is incredible.
Jennifer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great Hotel central and easy walking to sites of interest
Annalisa
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

We have been coming to Hotel Francisco for the last 6 years at least once/twice per year. It’s our home away from home when we are in Madrid. Great decor and staff.
Gayane
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

When I arrived to the hotel and checked in I was told we were upgrading but when we went to our rooms we were actually downgraded. I had booked 2 balcony rooms and got 2 prison windows. When I addressed it I was told that since we arrived an hour after check in there was nothing they can do and said we will have better rooms the next day. The following day we were ignored, but the hotel told Expedia that they offered us better rooms and we rejected it. What a lie. rStaff are extremely rude and truly ruined our trip and the city experience
Read More
amauri
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

great service, staff was very friendly.
Number of reviews per page
20
40