Hotel Puerta de Bilbao

Very nice stay! Great hotel for its price. Kids enjoyed it. It’s a shame you can’t drink/eat anything that isn’t bought in the hotel outside the room, other than that all great.

Great location.

the property is

Todo perfecto excepto que esta muy lejos del servicio de transporte publico

Muy bueno

Very friendly staff. Rooms were very clean and comfortable

Not enough shampoo , coffee, and cups in the room. The rest was fine 👍

Hotel muy bonito y en excelentes condiciones. A pesar de no estar en la ciudad, ofrece fácil movimiento a la misma usando el metro de Bilbao, con la estación situada a menos de 15 minutos caminando. Los alrededores tienen opciones de comida rápida y almacenes, aunque el área residencial cercana es un poco obscura

Good location Clean Secure parking €15 Extensive maintenance on pool- not open Would stay again.

Where to start? Ok...we had several choices for hotels in Bilbao but chose Hotel Puerta for 3 nights because their main selling feature was a functional outdoor pool, which my daughters wanted to use, especially since the weather was nice. The pool was in great condition but closed to public 'until end of June'. No reason given. We could not cancel or shorten our stay because it was booked via Expedia, apparently. Parking is terrible. There's no loading area in front of the lobby and directions send you to the back in a nearby parking area. Parking itself requires a lengthy route back to the front street, a 2 minute drive to a roundabout, doubling back, taking another roundabout well past the hotel, and then making a left down a back street to the parkade, which is 17 Euros/day. Make sure you give them your licence plate (even if a rental) because they will make your return to have the privilege of parking with them. They issue a piece of paper with a scannable code for the length of your stay -it's far more complicated than it needs to be. Staff were not helpful at all and were mostly rude. It was as if we were an inconvenience and they forgot they work in the service industry. Front desk folks would pass responsibilities to others rather than taking care. I asked for a space to work since the rooms are small and they said I could only rent a space for 50 Euros. Expect to pay for absolutely everything and expect terrible service, especially if you speak English.

The drains in the shower/bath stink! The whole room smells of toilet/drain smell. The drains in the shower and bath are clean so it must be the central drains of the hotel. I had to stuff towels down the drain to stop the room stinking. Also the hot breakfast was cold! Every day, cold. There are no hot plates under the hot food and the heat lamps above are too high. I complained one day, the chef made me fresh hot eggs but it was the same the day after and day after that (stayed for 4 nights). These things need sorting out, its not acceptable for a 4 star hotel. The staff were very friendy and helpful which was great. The hotel was nice apart from the 2 things i just mentioned. Parking is 15 euro a night which is not mentioned on the listing!! So be aware. However, parking outside is free but you'll be lucky to find a space so its worth paying it in my experience.

We enjoyed our stay. Everything was clean and well-kept with attentive and accessible customer service. The pool was nice for the time it was open.

Although the hotel is about 10km from downtown Bilbao, we had a car and could drive back and forth. What I thought was uncomfortable was the sliding glass bathroom door, right next to the headboard of the bed. One person couldn’t go to the bathroom and turn on the light without getting the other person fully awake. Zero provacy

We enjoyed our two night stay at Hotel Puerta de Bilbao. It was a good base to explore the city. Our triple room on the seventh floor was comfortable, and having a bath and separate shower cubicle was useful. The reception team were friendly and helpful. Our daughter loved the pool.

I was on the 7th floor of the hotel and had a great view. The staff were exemplary - very professional and very helpful. I could not fault it. Added benefits - a separate shower to a bath; very spacious room; complementary water; quiet.

Very poor breakfast for a 4 stars and no amenities in the bathroom because of eco-friendly matter..

Clean hotel next to the exhibition centre and convenient for a trip to Bilbao on the metro and easy drive to ferry port. Downside was the size of the pool area for the number of rooms.

Helpful staff, east check-in even tho we were early, also facilitated an extended checkout til 2pm as ferry was delayed. Comfortable bed, nice bathroom with full bath plus separate shower. Basic toiletries but adequate. Good location if shopping’s your thing, IKEA, Decathlon, El Corte Ingles….& lots more. We had paid for onsite parking but there’s lots of free parking behind the hotel.

Avoid this hotel if you plan to visit Bilbao. Location is really bad. Hotel does not comply with basic safety rules to avoid Covid spread. Hotel has seven floors but only two rather small elevators. Even if an elevator already has a passenger (one or a Covid “bubble” of people) the elevator makes stops to pick up more passengers. Recommendations to avoid Covid spread are not advertised on each floor, by the elevator doors and the elevators are packed with people. Hotel is both ignorant and arrogant and has no intention to introduce restrictions to reduce Covid spread. But, at check in guests have to agree to pay an additional 50 Euros for cleaning, should they smoke a cigarette in their room.

Nice hotel, although we booked with parking when we arrived they said no parking but eventually we sorted it out. The reception was helpful and even printed me out passenger locator forms and other documents for free. We did not book breakfast and could not get a coffee anywhere in the hotel the morning after which was pretty poor. Got an evening meal and the burger was raw, we did get refund for this and told that chef had been busy, although the food did arrive shortly after ordering I would have waited longer for the food to be cooked properly.