Iberostar Waves Playa de Muro

A 10 night trip with various family members dropping into our holiday. The IT at check in was slow- in fact the computers always seemed slow. David was wonderful at reception as was Marina. Always a queue at reception I think due to the IT but very personal service when speaking to the reception staff. Bridgette was friendly and funny at the beach bar where we visited at the end of our beach days for a pre-dinner catch up. The resort is typical of the area, but the beds are not really comfortable- and the cover does not even reach your chest. The see through bathroom doors were not so fab- and they also have these in the public rest rooms too! We overlooked the road which was fine as the noise did not permeate the sliding doors- although the hotel doors could do with slow closers. It is not in the hotel blurb but they do have a laundry which we would have used if we knew about it previously. The aircon was not efficient and the shower leaked so much! We had a leak from the ceiling too but this was sorted very quickly by the brilliant chamber maid. The food in the hotel is amazing- the fresh cooked food, salads were fantastic with the theme nights not respecting our waistlines! 😀It would have been nice to be shown to a table but the waiting staff never stop moving! The chefs cooking are friendly and welcoming. We stayed half board. The entertainment at the bar at the front of the hotel was excellent in that my dad could have a sing along. The hotel states that it has a beach

Positive aspect: good restaurant with quality food. - Reception for checkin was very good, with highlight to Juliana attendance. Points to improve: - no snacks/food option between breakfast and lunch time - in the restaurant could have a reserved adults only space - the entertainment is fully directed to children.

Highly recommended The waiters are so helpful and attending i spite of the too ma y guests at the same time during the meal time

Really wanted to like this hotel but absolutely not worth the money. I paid around $500 USD per night for a very small room with just breakfast included. I would have expected more from both the room and the hotel/service. The room: small, lots of bugs/ants, musty smell, uncomfortable bed, clogged sink, no hooks to hang towels. The hotel: i can tell they try to make it a good experience but it also fell flat: the pool water is very cold, and the floor is dirty with leaves. Limited pool chairs that get “reserved” and no beach chairs included. Limited towel service and a hefty deposit per towel. The worst part: on our last night the lights in our room would randomly turn on, waking up my entire family including our baby. This happened 4-5x at all hours of the night from 12-5 am. It was absolutely maddening and unacceptable. What made it worse is when we told the front the concierge yelled at us “what do you want me to do?!” No apology or offer to credit refund or make things right. So disappointed. Do not recommend this hotel.

Pros: very well situated on a beautiful beach , hotel is clean staff is very nice. cons : they surcharge everything, exp. For breakfast you have access to filtered water and coffee machine supper time they close them off with a blind and charge you for filtered water that they fill in a bottle from the same machine. I found that to be very cheap!!

It's was very no e place to stay with my family and son ,very family-friendly and all the places was very nice swim pool beach ect

Very nice property on a lovely beach.

nice hotel. well maintained and friendly staff. as we went in february it was a bit cold and the heating system was not on in the room, It was kind of chilli in the room

Hotel was overpriced but our stay was in August so that may have something to do with the excessive prices. The hotel overall was unimpressive. It is a basic beach resort hotel. Food was usually buffet style and not appetizing. The rooms had mosquitoes. They were reasonably spacious and AC in rooms made it comfortable to sleep.

Positive: 1. Front desk service (thank you Sheila and Aurelia for great and attentive service to try to address my concerns). 2. Beautiful beach. 3. Walking distance to shops and restaurants Negative: 1. Rooms and housekeeping - very old and smelly rooms and dirty all around. Found dirty socks in our bed sheets that belonged to the previous guests- absolutely gross. We were left with ripped dirty towels after housekeeping “cleaned” our room. The smell in the resort area was so bad could not even sit and enjoy the patio 2. Food- egg shells in our scrambled eggs, frozen veggies served in the poke bowl (dinner buffet was good although incredibly busy- only one buffet for the entire resort). 3. The pool- so busy -not enough space to enjoy or find chairs. This resort is so busy even my kids were annoyed at how many screaming kids were there. Other than the beautiful lobby, the rest of the resort is old, dirty and smelly. This is at best 3* resort. I have stayed at many resorts in the Caribbean. Mexico, etc also stayed in other Spain hotels and resorts. This is the worst resort I have ever stayed at. I felt bad for the front desk staff who were wonderful and were dealing with different guests complaining as I was standing there. They should rate this a 3* so guests know what to expect. I had to ask to move to another Iberostar (Selection Albufera Playa- absolutely wonderful) and lost money (still waiting for one night’s refund) as staying at this resort was awful.

This property is very well suited for families with young children. Staff very nice.

Gutes Frühstück, hat alles was es braucht. 👍 Schlecht war, dass es zuwenig Liegestühle gibt. 👎

Great except the times available for youth in the indoor pool, especially with the cold outside water temps.

Would definitely recommend. Friendly staff, great entertainment programme and proximity to the beach. Food was fantastic with different themes every night.

Nice hotel with a great beach and good size pool area. Kids play pool was very cool. Adults were enjoying playing on the bouncy slide, including me with my 14 year old daughter. Hotel is a four star, no more. Buffet is nice, but nothing crazy. Lots of seating no problems there. More babies and families with small kids than I’ve ever seen at any hotel. It wasn’t a problem. Most were adorable but we love babies. Elevator is slow. Skip the specialty restaurant Gust. No one seems to go there as they have a small menu with boring food.

Clean room and very friendly staffs. The food is excellent with many options. The star camp provides many fun activities for kids. We will definitely come back again.

All inclusive if needed. I was there on a bike trip and everything was at and around hotel. From bike shops to just about everything you need for a bike vacation.

- Access to a great sandy beach - Very very friendly staff (Thanks Marga) - Kids friendly Things which could even be better: - More variety in vegetarian food

I booked this hotel very last minute, I arrived at midnight and the male receptionist Jose was amazing! Very friendly & professional. Made the check in very uncomplicated & quick. Thank you. Room are nice clean and spacious.

The air conditioning is terrible. The front desk called us to tell us our rooms were ready for check in, which is great, but when we got there a couple hours later they could not find the reservations. We had to wait for the manager to assist us because the desk agent didn't know what to do, and he wouldn't come over first because he was checking in a large party and then who knows....took an HOUR to get checked in, he never came over, they figured it out. Did I say the A/C is weak? Went to the front desk for help as we turned on the A/C to cool off the room while we went out and got back to the same temp, HOT. Went to the front desk where the night guy told me the doors and windows had to be shut and there is a sensor in the room that knows if you are in the room. Told him the A/c is pushing air at a slight breeze pace. After some convincing, he gave me another room key and went to another room he gave me, checked the A/C. Same as our room. A hairdryer blows harder. Took 3 hours to cool the room off to a comfortable temp. Beds and pillows 3 star level. 4 star hotel no way??