JOIA El Mirador by Iberostar -Adults Only

hotel outdoors and employees were great, absolutely top service and friendliness, breakfast excellent, restaurants were at most mediocre , we tried all three available , food quality needs to be improved, menu choices too, all dishes are overloaded with ingredients to look fancy but one cannot taste the food anymore as it is a big mix of everything covering up the taste of the main food. The very friendly waiters and the excellent wines made up for the disappointing foods

The staff very friendly & helpful ,spoke excellent English

Our third visit and we’re definitely back next year

Really lovely hotel with great attention to detail

Property was excellent. Two comments. Pillows are awful and the HVAC wasn’t great. Other than that the stay was excellent.

we liked the hotel very much but were disappointed that the swimming pool was not heated to the temperature promised. also that spa facilities are not provided free of charge to hotel guests.

We are back here for the 3rd time. We celebrate our civil wedding anniversary here, but we can't celebrate in the restaurants because some of our friends have kids, so we end up having our dinner for 3 nights at the adjacent restaurant around El Mirador. Arrived as usual with that aroma from the entrance and was accommodated in the reception area. We were sent to our room but after a couple of minutes we were told we were sent to the wrong room, luckily we didn't change our clothes yet and decided to sit on the sofa, I understand this can't be our room because it's a bit bigger but this is not our fault. anyway we were sent to a different room on the 4th floor instead. Dinner- on a particular night, I complained about the quality of food as the choices were not great and the buffet presentation was not appetising at all, the squid was rubery and salty etc which I expressed my dissatisfaction to one of the girls and informed the Chef and other manager around. The next evening everything changed, the way we know how buffett was served and presentation is much better with lots of small bites or pieces with a nice choices. Lastly, We were given fruits, wine, and gifts for our anniversary. Thank you for your thoughtfulness. Also, Please have a water or ice dispenser for people who like to get more water and ice. When we check out, some charges are not into our room, so i scrutinise it and the reception in charge recalculated it. Take note of your bills each day.

Loved ever minute

The most amazing resort we have ever been to. Service A made us feel like royalty

Amazing staff wonderful hotel in an amazing location Smoking is an issue as the hotel allows it on balconies

Our time at El Mirador was fantastic! Friendly and accommodating staff, beautiful and luxurious grounds, overall a quiet and enjoyable getaway! The beach is easily and quickly accessible from the hotel and it’s a sandy beach, not rocky so it was quite enjoyable to walk barefoot in the water.

Even better on our 2nd visit. A truly fabulous hotel in every sense.

A truly 5-star hotel with superb attention to detail. What made it stands out from all other luxury hotels we stayed in the past is the service, reception, pool side, restaurant, snack bar, spa, maid, everyone is so friendly and helpful. We had a junior suite with decent size balcony, wonderful view over the ocean and beach. Very clean and spacious bathroom. Highly recommend half board as the dinner quality is really good (buffet starter and dessert, main course is made to order to choose from 6 options, different every night). Also, as we had an evening flight, we booked spa after check-out, the reception staff offered us a courtesy room to use afterwards for 45 min to refresh, before we headed to restaurant for late lunch. Very thoughtful.

Great service and excellent location kudos to Jonathan and Roberto at the bar

Unfortunately I have stayed at many 5 star hotels. This was sure not a 5 star. The hotel was entirely revenue focused. So much so I wanted to change hotel. But I couldn’t because the manager was not available to give decision over the weekend. Though I was informed that it would not be a problem cutting it short by a day. Despite being a VIP member nothing was offered. On contrary I was repeatedly asked if I wanted to upgrade for another large amount

Superb! I got the restful, recuperative holiday I so desperately needed. The “adults only” policy ensured peace and quiet and it’s one of the major reasons I chose this hotel. Stunning interior design, pool, gardens and Spa. Highly recommend!!

The accommodation is perfect the staff are all friendly and attentive. Food excellent Would highly recommend . The balcony’s could be slightly bigger. Having said that views are stunning .! We was very looked after by our housemaid “Marleny” she is very very good at her job, Lovely lady. The room was always cleaned to an exceptional standard.

First class all Round. Highly recommend it.

Staff extremely friendy and professional

Excellent stay as usual