Occidental Las Palmas

The property was nice and clean. The room spacious

Very disappointed the rooftop bar was vildes as it was highly advertised Effecirnt but no soul

This hotel is very smart, first impressions are good, the room nice and the bed is huge. The jacuzzi is broken, they are still advertising it as a facility. No one contacted me to say this was the case and suggested a refund if this was not to my liking, which it wasn't. However, I did luck out as they let me use the facilities at Santa Catalina just over the road. Far superier. I was told on Thursday there was a dance on the floor above me, I was on 7 th, dance on the sun deck 8th floor, until late on the Friday and Saturday. I wouldn't stop anyone enjoying themselves, so I accept it, but why was I not told before arrival and offered a refund as soon as they knew. It was like a hurd of elephants stomping. Kids sitting on the stairs, people screaching loudly. Like having a full blown nightclub in your room. It seems it happens often, I was there for 6 nights, and it happened on 2 nights. The noise was deafening in my room and continued at that volume until midnight. I was told it would stop at 11 pm, so sat in the lobby until then. It continued past 23.00 and 23.30 as I had no idea when or if it would stop. i got very upset, especially knowing the next night would be even later. Goodness knows when it would end. Took my bedding to the lobby and tried to sleep there What I bought was room to sleep in, a roof terrace and jacuzzi. 1 out of 3 Sme because the breakfast was really good with different stuff every day The room was clean and well equipped, and the staff were lovel

Contemporary decorated room with a fantastic floor to ceiling view of the town. The door to the toilet however was was trendy but not great. The Salsa on the roof bar on Saturday was amazing.

Excellent staff. Here on a medical emergency. Family member critically ill in hospital. I am the only family member here .The reception staff have gone above and beyond. I will be forever grateful for the kindness that have shown me

excellent

Very well kept rooms and clean. The king bed was firm and the pillows soft which we appreciate. The thermostat is eco friendly and we needed help to cool the room. The temp doesn't go lower than 24.5 C but it was very comfortable. Reception, housekeeping and breakfast staff were helpful and kind! Breakfast options were incredibly immense & you could special order as well. Would definitely stay here again!

Brilliant!

Service was amazing, and location was great!

First of all, without exception the staff were absolutely charming. The hotel itself was a bit disappointing. The room had this bizarre setup with an 'Open Plan' ensuite - shower and toilet with glass doors opening into the room, screened by a sink and mirror. Not much privacy if a couple needed it! Also the shower door wasn't secure so a big pool of water outside the door resulted after each use! Room generally a bit tired. The roof terrace was a disappointment. There was a bar there but never saw it open. The sunbeds and loungers were generally squashed into each corner of the L-shaped floor area. There never seemed to be tidied up whilst I was there. The hot tub was OK but so much more could be made of the roof area to make it more attractive to guests. Staircase was a trip hazard as the vinyl covering was coming apart in places - obviously an ongoing problem judging from visible repairs One of the lifts was making a dreadful sound as it went from 4 to 6. I stopped using it!! The breakfast buffet was good.

Las Palmas is a good area. The staff is helpful.

Very pleasant 2 night stay. I would recommend. For my purposes I was looking for a quiet hotel while on business in Las Palmas. All the staff were very friendly and helpful. The breakfasts were good. Room was very comfortable and clean. If there were any critisism, there are no food facilities during the week at this time of year which was slightly inconvenient when returning on the evening.

We had a great stay. Staff went out of their way to be helpful. Kevin was great!

Very smart hotel, clean and modern rooms. Very friendly & helpful staff. But no external facilities.

Quick and easy check in. Room was big, very clean, comfortable and with everything you need for your stay. Only negative is you can hear the traffic and people out on the street. It's a main road so quite busy

The location of this hotel is pretty convenient in that it's walking distance from the old and the new town but the hotel itself doesn't live you to its standards. The shower was tiny so our bathroom floor was always wet coupled with the fact that the cleaning staff did not mop the floors during cleaning. We had asked for new sheets because we accidentally spilled something on ours and were told by staff that they didn't have any clean sheets in the hotel. The hotel is not bad but it's not a 4 star hotel.

Great hotel nicely located to the marina. Breakfast was good and the room was clean and comfortable. Bar on the top floor is a nice spot to take in the view

Very good hotel and lovely staff.

This is a new hotel and very modern, the rooms are a good size, mine overlooked the marina, aircon worked well, beds comfortable, only complaint was fridge in room didn't work. breakfast buffet was good & plentiful & overall a very nice place to stay. The missing star is because of a flood in the hotel on the night of a big storm, including my room but full credit to them they moved me immediately to a better room for the remainder of my stay.

Staff were professional friendly and very helpful. Room was well appointed and clean.