Oshun Valdecanillas

Very disappointed on arrival. There were only 3 pillows for a family of 4 on arrival in the evening. We contacted the number in the book to call who advised this was an emergency line and shouldn’t be used for this. When asked what was classed as an emergency they advised if someone’s life was in danger and we pointed out we would be phoning emergency services in that case, not a whattaspp number in a check in book. They disputed that there were only 3 pillows and were adamant that the cleaner left 4. Would not deliver one that evening and eventually after several hours agreed would send one the next day. We had to chase this up again the next morning as there was no contact about this and someone eventually dropped one off, coming into the apartment whilst we were out which was not ideal. Rude and unhelpful customer services once you have paid and checked in The sofa bed in the living area is leather, struggled to find sheets, which was a flat sheet and kept riding up so lay on leather and then a feather duvet which went everywhere. Broken drawers and lock on ottoman bed on arrival hoover and cleaning equipment, such as mop just kept in the living area Handy washing machine, but no where to hang clothes which would have been helpful Did have a good shower, but not enough towels for a family of 4 and quite small - no where to hang them to dry Overall disappointed with poor customer service once arrived, and wouldn’t recommend unfortunately due to this

The property was easy to access and had a spacious main bedroom and bathroom. There was a small supermarket near by and a short walk to the metro station for transport into Madrid or elsewhere. We stayed as a family of four and the main issue was the apartment didn’t have sufficient crockery, cutlery or glassware for four people. It meant that we had booked the apartment intending to cook and eat but couldn’t do this - we had to share bowls and spoons for cereal in the morning. It is great for two people but not for four

O quarto estava ótimo. Muito agradável.

Todo estuvo super bien. La única recomendación que les haría es que pongan colgadores o percheros. Por la época de frío era necesario tener donde colgar abrigos, donde colgar toallas en los baños y donde colgar una toalla en la cocina. El resto, espectacular 👌