Room Mate Macarena, Madrid Gran Vía

The hotel was fine for the amount of days we stayed. The only issue was the AC was controlled under a system that forced us to keep the window open which made it hard to sleep at night due to how much noise there was in Gran via. Overall the rooftop and staff was very friendly.

Easy check in and very kind staff and warm welcoming

Booked 3 rooms. Requested in advance that they be near each other. Two were but one on different floor. No reason why 3 rooms couldn't have been blocked with advance notice. All 3 rooms were different. One had bath/shower which wasnt desirable but no choice given, other 2 were walk in cubicles. Our room had 3 high steps in the room to separate entrance and bathroom area from the bed area. Very inconvenient with knee problem and not described in room description. Woken on last morning by the sound of cutting/grinding and hammering from floor above. Location excellent and staff super helpful. Clunky unreliable online check-in system.

Hotel was clean, staff were welcoming and friendly, the location is perfect for a busy city break.

Exceñlent hotel very weññ locsted.

Great location and friendly staff! Room was clean and comfortable. Will definitely book again in the future.

I arrived at the hotel around 7:00 a.m. and went straight to check in. Although I was not greeted upon entering, despite two staff members being present at the front desk, a young blond male staff member did inform me that a room was available early, well before the official 3:00 p.m. check-in time. I appreciated this, as I was extremely exhausted. I was assigned Room 115. Unfortunately, the room had significant usability issues. The toilet was located in a separate, extremely small space that required sitting sideways to use—clearly not accessible or comfortable for most adults. After resting briefly, I left to get food and returned later to shower. The shower, however, was unusable. The stall door opened inward, leaving less than eight inches of space to enter, making it physically impossible to access.This room is not suitable for a standard-sized adult and raises serious concerns about accessibility and basic functionality. When I returned to the front desk to report the issue, I expressed my frustration, noting that the staff seemed already aware of the room’s limitations. I was initially told I would need to pay extra for a different room, which I declined, as the issue was not a matter of preference but of usability. Eventually, the staff agreed to move me. I was ultimately reassigned to a different room, 101, which was appropriately sized and had a functional bathroom and shower. Because of this experience, I would not choose to stay at this hotel again.

Everything was great except the bed. Two twin together than with each side slanted to the end it was like sleeping on top of a teepee. Otherwise everything else was great. Personnel, room and areas cleanliness, breakfast buffet and location.

The breakfast was A+ and the location couldnt be any better.

Muy buena ubicación y una vista hermosa desde sus terrazas ,las chicas del front decks super amables y eficientes

One of the best hotels I’ve ever stayed in! The breakfast was amazing with traditional Spanish breakfast and lots of variety to choose from. Fresh squeezed juices and delicious coffee. Totally worth 13 EUR. Doorman very helpful, front desk, bartenders (rooftop bar open until midnite) all awesome staffing and very helpful. Location awesome in grand via -very walkable, safe neighborhood.

3rd time I have stayed here and I would keep coming back

Breakfast was ok. Good location for exploring the city. Nice View from the Roof.

Great hotel

Room was clean and good amount of space for a triple. Awkward layouts in the shower made it difficult to open and close the door. Toilet area is quite small as well but fairly standard for Europe. Grocery store across the street and very central location to all the sites. 20-25 minutes walk max to anything we wanted to see.

Close to every single interest place. Great location!!

Very good location

Perfect hotel for a weekend break

A spectacular stay in the perfect spot. Everything was impeccably clean, the atmosphere of the hotel is very pleasant, and the rooms are very comfortable. But what truly made the difference was the kindness and friendliness of the entire staff. They made us feel welcome at all times and turned the experience into something magical and special. We would definitely choose this hotel again when we return to Madrid. Highly recommended!

The hotel was excellent. The staff not so friendly but not rude.