Serennia Fira Gran Vía Exclusive Rooms

The property is pretty new, very clean and comfortable.

Quiet, residential neighborhood in walking distance (5 min) from 2 metro stations making it easy to visit other parts of the city. The entry is unassuming - just a door and glass windows to see the lobby, no big sign but the name is printed on the big windows looking into the lobby. Sometimes we were standing right in front of it and my husband didn’t know we were ‘home’ Plenty of great little cafes, restaurants across the street and in the neighborhood. After 5 locals will be eating outside while their kids play in the courtyards and open spaces. It seems like a safe, comfortable working class neighborhood with lots of families. We were able to check in about an hour early so I won’t complain that the room (bathroom) was not spotlessly clean - the decor is in whites so every speck of dust is noticeable. Towels and linens very clean. The A/C was amazing in our room, it oscillated to feel air movement without freezing us to death. Bed was super comfortable, had a big TV. We were there mostly to relax and sleep between exhausting travel days, it was perfect. We did venture out to La Rambla and Sagrada Família by metro. Otherwise stayed in the hotel/ neighborhood. If you need a comfortable bed and room to sleep off jet lag and leisurely sightseeing - it is a great, affordable choice. Loved the location and the hotel as a home base during our stay. We used cabs for airport and port transportation, about 25€ per trip.

Very good location. Service was excellent. The room was nice and clean.

Was telatively clean, central, and quiet for the price.

All good

Lovely place and great service.

Place is nice cozy and clean. Perfect for a gettaway.

The room was very nice and big. Every day we had a new supply of coffee and water. Absolutely recommended!

Fantastic stylish property. Nice bathroom. Comfy bed. Nice little patio with the room. Decent price. Slightly out of the tourist areas.

The hotel itself was great, nice friendly staff, the location wasn’t the greatest but was close enough to metro lines to get to the centre. The beds were relatively comfy, the room was big, the bathroom was a good size. Our room was on the ground floor which was helpful. Stayed here for 2 nights with my partner. The hotel allowed us to leave our bags here as well once we had checked which was very nice of them.

When booking this hotel I saw the amazing reviews and was confident in my choice to book here. Upon arrival they were not open yet. They open at 8am and close at 5pm. I found it very strange that there wasn’t someone at the front desk at all times especially if there was an emergency. My mother and I stayed here and there was only one water bottle in the room when I went to the front to ask for another they said they were out. After that I noticed that there wasn’t Kleenex in the room so I went up front and asked and they said they didn’t have any. When I was taking a shower I noticed black mold in the shower and also in the air conditioning vent. After seeing this I looked around the rest of the room and there were dark ring marks from drinks that when I tried to clean came off easily. I also noticed long black hairs on the bedding and on the tables. I’m a red head and my mother has gray hair that is very short so I know the hair wasn’t ours. I have pictures that I took but am unable to post them here. One thing I will say is the bed was very comfortable and I liked that they had Netflix in the room especially since we’re from the US. We will not be booking here again and I’m really surprised by all the positive reviews. On our trip to Barcelona we stayed at two hotels and the others were much different. My feedback would be to do a thorough cleaning of all rooms and to also have basic amenities available such as waters to purchase.

Cleanliness

This property is underrated and deserves to be well over 2 stars. The room was extremely clean and the bed was super comfortable. They provided complimentary toiletries, tea, biscuits and a coffee machine with pods! There was also a fridge, iron and an ironing board. The staff were lovely and helpful. It was a little gem of a stay! Highly recommended.

A really cute boutique hotel. Rated a 2 star because it doesn't have a restaurant or gym or other amenities BUT, it is fully updated in a modern style, is clean and quiet, has comfortable beds, nice bathroom with a big shower and includes free coffee. Lots of restaurants immediately outside the hotel. A great stay!

Good small place

Max was very pleasant and kind.

More human staff would make a much better experience.

Area doesn’t feel very safe.

No food service and not near a restaurant

Hotel is very nice and clean. The bed is very comfortable.