Very disappointing experience. Not recommended for families.
We arrived late after a 10-hour journey with our 1-year-old baby, hoping for a smooth check-in and rest. Unfortunately, the experience was the opposite.
The AC in our room was broken, and despite sending maintenance three separate times, the issue was not resolved. We were then moved to another room, which had an extremely strong smell of tobacco—completely unacceptable, especially traveling with a baby.
After more than 3 hours of back-and-forth, we were finally relocated again, this time to a room on the first floor. The process was exhausting and poorly handled, especially given our situation.
To make matters worse, when we asked about dinner, we were directed to the rooftop restaurant—only to be told that children under 12 are not allowed. This was never clearly communicated beforehand.
Overall, the service was disorganized and lacked empathy. We do not recommend this hotel for families or for anyone expecting a clean, relaxing stay with good service