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Resort Hotel Alex
Hotels
9.2
/10
Exceptional
243 reviews
What Guests Say About Their Stay
Douglas
10.0
/ 10
We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.
Vatch
10.0
/ 10
It was simply amazing! Family owned since the 1960s….
Every detailed was impeccable.
Bryan
10.0
/ 10
Great room super near the train station. Davide a great bartender.
Great choice for Zermatt
In the Area
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Bodmenstrasse 12, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
Main Facilities
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Swimming Pool
Restaurant
WiFi
Elevator
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Available Room Types in Resort Hotel Alex
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What's around Resort Hotel Alex
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Bodmenstrasse 12, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
Discover More About Resort Hotel Alex
Location
Resort Hotel Alex is located in area / city Zermatt.
About Resort Hotel Alex
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
Savor your favorite dishes with special cuisines from Resort Hotel Alex exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Resort Hotel Alex.
All facilities in Resort Hotel Alex
Others
Things to Do
- Hot tub
- Indoor pool
- Turkish bath
- Spa
- Health club
- Garden
- Library
- Sauna
- Steam room
- Pool sun loungers
Sports and Recreations
- Ski storage
- Indoor tennis court
- Ski
- Fitness center
- Game room
- Billiard
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Hotel Services
- Laundry service
- Tours
- Luggage storage
- Front desk
- Concierge
Business Facilities
- Conference room
- Meeting rooms
- Business center
- Conference rooms
Food and Drinks
- Bar
- Breakfast
- Snack bar
Connectivity
- LAN Internet
- Free WiFi
General
- Banquet
- Terrace
Kids and Pets
- Babysitting with surcharge
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Resort Hotel Alex
Important Note
- Rollaway bed fee: CHF 155.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk is open daily from 6:30 AM - 11 PM. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.
The property is closed during October and November.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Resort Hotel Alex | 85 |
Number of floors in Resort Hotel Alex | 4 |
Another facilities in Resort Hotel Alex | Hot tub, Indoor pool, Turkish bath, Spa, Health club |
Frequently asked question in Resort Hotel Alex
What are available facilities at Resort Hotel Alex?
There are top facilites at Resort Hotel Alex such as Swimming Pool, Restaurant, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Resort Hotel Alex?
The standard check-in time at Resort Hotel Alex is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Resort Hotel Alex provide breakfast?
Yes, Resort Hotel Alex provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Resort Hotel Alex
Other sources (243)
9.2
Exceptional
From 243 reviews
Cleanliness
9.4
Room Comfort
9.2
Location
8.6
Service and Facilites
9.2
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Traveler Reviews Resort Hotel Alex
Number of reviews per page
20
40
Top reviews
Douglas
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.
Read More
Bradford
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Perfect
Ann
Leisure Family
2.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Upon arrival I paid for two good rooms they were the same price they tried to say they upgraded me and then in the middle my trip they told me I needed to wake up early the next day and go to a different room and they said they forgot to tell me upon check in. I’m not sure how many people they’ve done this too. It was the first time this was done to me and it was completely unacceptable.
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Vatch
Leisure
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
It was simply amazing! Family owned since the 1960s….
Every detailed was impeccable.
dave
Leisure
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Friendly and perfect facilities
Bryan
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Great room super near the train station. Davide a great bartender.
Great choice for Zermatt
Curtis
4.0
/10
Reviewed 24 week(s) ago
Hotels.com verified review
The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night!
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James
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Amazing place!
Eric
Leisure
10.0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Loved having a steam bath in my room! And the views from the balcony were amazing!
Mary
Leisure
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.
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Joseph
Leisure Family
10.0
/10
Reviewed 46 week(s) ago
Expedia Group verified review
We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again!
Dione
10.0
/10
Reviewed 46 week(s) ago
Hotels.com verified review
We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable.
The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious.
We will definitely be returning. Highly recommended!
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Ryan
Leisure Family
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view.
Tetiana
Leisure
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Absolutely loved the hotel and my room!
James
Leisure
10.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!!
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Richard
Leisure
10.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.
Mun Ho
Leisure with Partner
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Location was super accessible from main stations, views from higher level rooms was fabulous!
Breakfast staff was cheerful and accommodating.
Highly recommend, will book again when in Zermatt!
Ruth
Leisure
10.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.
chip
Leisure Family
8.0
/10
Reviewed 72 week(s) ago
Expedia Group verified review
Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station.
dave
Leisure with Partner
10.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Friendly staff and excellent food
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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