United Hotel

Dear United Hotel Taipei Management, I’m writing to express my disappointment regarding my recent experience at your hotel. I arrived at the hotel early around 8:30 AM after a long 4.5-hour flight with my son. I asked about an early check-in but was told it would require a half-day charge. Since that wasn’t ideal, I decided to wait in the lobby until the usual check-in time around 12–1 PM. My son was very tired and sleepy, so he lay down briefly on the sofa while we waited. His feet were clean (no shoes or socks). About 30 minutes later, a staff member came over and told us my son should not lie down. I explained the situation, and he said he would try to find a solution but, in the meantime, asked my son to sit properly only on the sofa. My son, despite being tired, followed the instructions and sat up. However, no one followed up with us or offered any assistance after that. We ended up leaving the hotel around 10:30 AM to wait elsewhere. I noticed that before the staff member approached us, an older male staff member possibly a manager kept walking by and glaring at us, as if we were doing something wrong. His behavior felt judgmental and made us feel very unwelcome. This is not the level of service I expect from a hotel that claims to be 4 stars. I’ve stayed at many hotels in this category or higher, and most are much more accommodating, especially when guests are traveling with children. I hope your team reflects on this experience and offers better support and understanding to families in the future. A little empathy would have made a big difference.

The rooms are neat, comfortably spacious, there is a bathup and shower, always in the makeup room, friendly service and can be invited to speak a little English communication. Location 5 minutes from sevel and many other minimarkets. Near Starbucks and Sunyatsen MRT Station. hair dryer, drinking water heater, warm water for bathing, and the television works well. Breakfast if bought at the hotel is not 600 per person. Must deposit 1000 but the night for 1 room upfront.

Good location. Rooms are clean but rather small

The rooms are clean and the location is quite strategic

I like the hotel. Hotel staffs are very helpful and polite. Location is good, very convenient to shopping area, subway is just a few minutes walk from hotel. Room and bathroom are spacious, except that the shower is not strong enough, water at the sink is stronger than the shower.

Location is in city center, near MRT and convenience store. Staff is friendly hotel is clean and comfortable bed

Pretty good, clean, and very strategic location

Hotel is creapy ! But in good location

Very good location, but this very old.

Nice hotel, great location and helpful staffs.

Strategic location, comfortable room, nice view from the room could see 101.