Gusto Pratunam Hotel

Nice food

The place was so so. The showers were designed for the local people. (To low). Took awhile to get a replacement in room safety box. Biggest problem with this box is it is not secured properly. Anyone can walk into the room and walk away with it. Pictures of hotel and room are misleading.

So close to Market!

Not clean enough

Situated right in the heart of the tourist traffic this place is noisy. Not so much the rooms, but just the surrounding area. There are people and traffic everywhere. The hotel itself was good though and the staff were friendly. A free 30 minute massage on arrival was a good treat too.

Property is NOT up to date. There ARE MOLDS and STAINS on the walls, bed sheet and bed frames. After finding lots of mold in the bathroom walls, I explain to the front desk I cannot stay in the hotel and would like a refund since I booked the hotel a couple hours prior. Staff told me to contact Expedia for the refund and that they’ll also move me to another room. I never asked to be upgraded but they upgraded me. The new room also have stains and mold. I woke up the next day and was SICK! Mind you, it was my 1st day on my vacation. I was pissed off, packed my stuff and checked out. Staff assured me I would get my refund once Expedia released it to them. They even checked me out on their system and said everything is fine. I had to book another new hotel (so much cleaner and nicer)! Now I’m fighting for my refund back and they’re unwilling to cooperate saying they never agreed to refund me! What a piece of crap hotel. If you don’t mind sleeping with molds and stains, then sleep here! Otherwise, avoid at all cost!! *FALSE ADVERTISEMENT HOTEL*

This is a strange hotel, has a seemingly unused massage area at the front, and another business or two before you reach the check in. I was upgraded from a “superior” room - the room I got was intensely basic. The safe didn’t work, strange green light above the bed, windows blocked by walls so it was always dark, shower ran lightly and switched in and out of hot and cold. The reception was always completely deserted after midnight. The hotel is on a super interesting and busy street, lots of street vendors, and a street market most days that was a challenge to get through. Very close to the rail link for the airport.

Terrible, worst hotel, photos in the hotels.com are deceptive, I request all to avoid staying in this Hotel.

Great value for money. Night markets outside. I’ll stay again

We had requested a room on a higher floor and were given room 812 which consisted of a large room (with fridge, TV, kettle (no cups/supplies), desk, chair, plenty of storage), en-suite bathroom with shower/bath combo (2 bath towels (no hand towels), bathmat, soap dispenser, shower cap, toothbrushes) and small balcony (no furniture). Rather strangely, there was a large “window” between the bathroom and bedroom with a drop-down blind (in the bedroom) that could be lowered to give you privacy. The aircon, hairdryer and Wifi (code changed daily) worked well. There was a slight leak from the shower/bath (not enough to bother us). Despite overlooking the street, there was no noticeable noise. The room safe was free and two bottles of complimentary water were provided daily. Everything was clean and well-presented and housekeeping throughout our stay was good. The breakfast/restaurant/bar area was on the ground floor. The breakfast buffet selection was not big but good enough and offered western and asian items as well as fresh fruit, bread/toast, juice, tea and coffee. Dishes were quickly replenished when necessary. We had dinner in the restaurant on one occasion and 2 meals with 2 beers was less than 500 baht. The lobby area offered a water dispenser, tour desk and comfortable seating. The hotel was towards the end of a small alley-road and only 5 minutes walk from Ratchaparop Train Station using the shortcut. Pratunam Market and various Malls were a few minutes walk away and

There are no wash rags or bath mat in room. Maid said they don’t have any.

I like the lobby, but other than that the room is dirty, breakfast not worth it, for the money could have had a better value. Not impressed.

Love staying here. Friendly staff. 3rd time staying at this hotel. WiFi is spoty.

The location is very good. Right smack at Pratunam morning and night market. We had a 2 room, 4 adults (connecting) room. The room size is big, but don't expect the room to look fancy. They are clean but regarding maintenance, it is poor. Chipped tiles in bathroom and black grime. It's okay for such pricing. I'll stay there again for the price and for a short stay.

The property is old and not properly maintained. Air condition is installed right beside the window and the noise is very loud.

bellhop was kind helping us to communicate to the driver, whereas the receptionists does not smile and greet customers to make one feel welcome.

These count girl by the name of Nam was very very rules I went to the counter to check in she was playing with phone she td me can't u see I m busy just get loss go some where n sit I call u I expect a good explanation on these I had been staying at these hotel for the last 5years these first I meet such a rude person

Nice place to stay, 5 minutes walk to pratunam market and lots of tourists attractions

Good prices for travelers and center of Bangkok city

Staff friendly and clean room, near shopping mall such as platinum and pantip IT mall