Crystal Flora Beach Resort – All Inclusive

The rating would have been 8/10 if not for one staff member working at the front reception desk. I’ll break my review into 1/10 vs 8/10 1/10 - When we arrived to your deluxe 2 bedroom, we noticed the air conditioning was not working in one of the rooms. We notified the man, who appeared to be the manager. He said that I had the balancing door open so it didn’t feel like the air was working. I told him there was not balancy in that room. He proceeded to argue with me saying there was one. I tried to explain that there weee 2 bedrooms, one of which had a balcony and one did not. He was very nasty. He agreed to have someone come look at our room. The maintenance man said it was not working and seemed to be an electrical issue. We went back to that manager and he said we could switch rooms and check the air conditioner first to ensure it was working. The next room he showed us was extremely tiny and not the space we paid for. He said we paid for a family 2 bedroom not a deluxe 2 bedroom. Both his and my invoices clearly said deluxe 2 bedrooms. I have no idea what his problem was. We chose to stay in the larger one with the broken AC because we needed the extra space. The said someone would fix the broken AC the next day. No one ever did even after inquiring about it again. This front desk working is a disgrace. The AC was NEVER fixed. 8/10 - the rest of the staff (excluding front desk reception) were very kind and welcoming. Very clean facilities.

Communication with the hotel staff was very poor, before and during the stay. We booked and prepaid the airport transfer that never showed up, and the hotel did not have any information about this saying the booking was done via Hotels, even though the payment for the transport was taken by the hotel itself. We still did not receive a refund for this. The overall stay was only OK- not what would you expect in 5* or even 4* hotel. It is definitely way too expensive. The Hotel is worn out, the beach is packed with sun beds that are occupied all day long, again not a 5* experience. They also charge for fresh juice in the morning, which really shows that they are trying to save at every corner. For the amount paid, really not satisfactory experience.

not bat hotel rooms are very old not comfortable beds but food was okay and nice beach and good swimming pool

Omg! Hotel is terrible Old, like 10 years ago it was a good hotel but now everything needs a renovation Staff is rude, especially Bulent He doesn’t know how to work with clients, I wasted 2 nights here. Only good thing is Food, but I found a bad kofte yesterday at dinner.

It was good, nice night activity. Beach was good. Good location

Food options were great, the hotel was small. Children’s entertainment was much later in evening which wasn’t ideal. Overall, we had a great time.

Have been deeply disappointed with the hotel. Service is at a level of, well, 2+ stars, so if you have experience in staying at real 3+ hotels you will feel that you have been really misled in choosing this place at time of booking. The room (the largest one the hotel offers) is small, squeezed, tight. No Internet in the room - it is hotel policy, wifi with poor internet at public space only. Famous "All-inclusive"-ness ruined by: fanta/sprite/coke/water only in the minibar, A-la-Carte restaurants - free-of-charge for one time per stay only (dishes poorly expressing the restaurant cuisine profile). Poor food choice across all the food facilities in general. Good sea was the only positive impression at all. No recommendation to go and stay here unless you have moderate+ level of demand.

Not a 5 stars!! Should be rated as a 3 stars! Staff should speak and understand English!

Was great experience and very good hotel Hotel staff excellent and room was very comfortable facilitties in hotel amzaing too ..

We were 12 of us 8 Adults and 4 kids aged from 4 to 6. We were there for the May half term and had a great time. The weather was good, pool and the beach was really clean. Staff was very helpful and especially the entertainment team was brilliant. The kids had a really good time. There was always something for everyone to enjoy each day. Food was good. Only draw back I would say is that there are hardly any British in this hotel as there are lots of Russian and Germans - specially Russians. But this didn't bother us as we had a great time and I would recommend this hotel to anyone.

The hotel overall was amazing but the beds are uncomfortable and not that clean.

Very good

Worst place to stay or go.

The hotel was very clean, staf were constantly cleaning, fantastic shows and games lovely staff in that department, very nice and friendly. Lots of food available but the quality of the food and drinks were bad. The staff in the reception area some were very nice and helpful but some other even though were nice did not speak enough English, also one staff(man) even though spoke English was very rude. Unfortunately he served us when we arrived and when we left. But the rest of the staff from cleaners to the restaurant and every where else were fantastic.

Absolutely loved the whole Hotel and really enjoyed the 4nights spent there. The highlight being Emrê orgaising a great volleyball game. Everyones friendly and helpful and though we got a few stares from some of the guests there was nothing unpleasant about the resort.

Great hotel beautiful setting Animation team could have been more engaging Great entertainment Catered for those with food allergies

great hotel!!! great food !!!! amazing hotel!!! recommended!!!!

Perfect!

Very dirty and old hotel. Beach and sea - large stones. No sun beds available. From the safe in the room had stolen money. A SPOILED VACATION!!!!!

Tout dire serait trop et certaines notes valent mieux que de longs mots SERVICE et Disponibilité du personnel : 13/10 Propreté : 13/10 Nourriture : 9,75/10 (car pour les desserts "européens" c'est vrai que c'est difficile de satisfaire un français. Mais la possibilité de manger à toute heure (24/24h) c'était top Chambres très bien. Salles de bains un peu petite mais fonctionnelles et ce n'est pas là on passe le plus de temps