Crystal Sunset Pearl Collection - All inclusive

The hotel was very nice. Clean rooms and loads of space. A lot of the staff didn't speak English, but very respectful and willing to help with questions. Some of the other patrons were rude. They did not want to wait in line for food or service. There were plenty of options for meals. I found the buffet to have a lot of good choices. I especially liked the fried chicken at the outside buffet by the pool. The Irish bar had top shelf liquor that they made their specialty drinks with or you could request your own concoction. Plenty of bottled water everywhere. The beach was an 8 min walk. They had a service to take/return that ran every 15 min. The beach was clean with plenty of lounges. There was even a cantina that you could get burgers, hotdogs, french fries, fruit and ice cream bars. No alcohol is served at the beach. The pool area is large. There's a bunch of water slides, kiddie area, adult pool, loads of lounges. Some of the tiles where the water is collected are in need of repair. Overall, really enjoyed the stay.

Eveything

The Property overall Experience was Exceptional!

The resort itself is amazing. Staff is great too! But here comes the issues - extremely loud environment, unruly children running around(I have a 6 year old boy, but he has never been allowed to act like all other children), no adult supervision until early morning hours, security doesn’t do anything, parents don’t care! The parents drink until 3 am and shout, not talk in the common areas. The disco music is extremely loud, windows and walls are thin! And around 3 am when you think that you can get sleep the cleaning crew starts moving tables and the sound is horrible! Air conditioning is set to 23 C and you can’t adjust it lower. It’s monitored and managed by guest relations. Get a higher floor room not over pool to avoid the disturbance. The food is so so. Don’t even waste your time with the A La Cart restaurants especially the Asian one - you will be waiting for something that has nothing to do with sushi or Mongolian beef, tasteless small portions. You are better off eating at the Sunset main buffet style restaurant. Variety is ok. The other good restaurant is the 24/7 one in the end of the resort Waterworld. Coffee shop and patisserie’s are good. The beach is so so - has some rocks in the beginning and sand afterwards. Very small! The pool facilities are great - they get very crowded and people are keeping sun lounges from 8 am with their towels. The best part of our trip was the spa center - amazing massage options and facials. Old town Side is a must visit!

Great property and fantastic team!

This hotel was okay, however if you are looking to be on the beach this hotel is not for you, the beach was far and needed a shuttle- the beach was also not kept up and has brown sand making the water appear dirty. I would not stay at this property again.

The hotel is very old. The photos on Expedia does not match what you’d expect in person. The front desk staff are incredibly rude and do not treat guests well. They act like they’re being bothered if you come up. In general this place must have been a great hotel 25 years ago but it’s not worth staying at. Save your money and go stay in a different city close to a Antalya . I tried calling Expedia twice to move me to a different location and a newer hotel.

Very clean, wonderful staff and nice food

It was a great stay at this hotel, the staff was friendly and helpful . The entertainments were perfect

It was nice resort

The worst staff ever. Unprofessional. No education and no training whatsoever. Staff at the lobby are not friendly at all. Visitors will regret every penny paid.

The kids enjoyed the slides and the arcade a lot. The family room is very nice and spacious but the beds are not comfortable at all, there was thin blankets for covers so we kept asking for comforters that we didn’t get until the 3rd day. We had to ask for replenishing the cotton buds, water and coffee inside the room. The walls are so thin so you can hear cars on the streets while sleeping and the neighbors arguments as if they were with you. It’s not a beach front hotel, we took a shuttle bus to go to the beach very close by but that was not a problem. Very few of the staff speak english and the last day a member of the staff was very rude to us because we were a bit late to check out.

Everything was perfect

Fantastic

The property was in a very good condition. No light in the corridor, on floor -1 and -2 (near the gaming room and Barbershop) No Toilet Paper in toilet - floor 6. Very good restaurants, good food, good water pool. Good sea .

Everything was great , just room cleaning was weak which they fixed after we told about it

Friendly staff, food is good and facilities are good too

Great service, but property itself showing some signs of determination

Really good family hotel with amazing food and service. Lives up to its 5 star ratting I would recommend this hotel.

Bad bad bad Not even 3 star hotel. Bad accommodation compared to 5 stars Bad services to room