Starlight Resort Hotel - All Inclusive

I liked being directly on the beach, I spent every day of my stay going there in the mornings. Even though I didn't do any of the activities on offer, I did see that there are lots of them every day. I think this is a great place for relaxing vacation.

Good: The hotel has beautifully maintained gardens, a wide selection of food options catering to various tastes, and a clean, quiet lobby – all of which set a promising tone for a relaxing stay. Bad: Now, let me explain the reality behind that first impression. Service at the snack bar was truly unacceptable. Waiters couldn’t be bothered to offer us a table, even though plenty were available just behind a red rope. They simply rolled their eyes and pointed to a makeshift area not intended for dining. Another day, staff members actually followed me around to ensure I didn’t take food out of the snack bar, leaving me feeling like a thief. When I raised these issues, the guest relationship manager saw fit to lecture me on “Turkish manners.” Instead of addressing the problem, I was made to feel in the wrong. Sending a few apples and a bottle of wine is hardly an adequate response – a little genuine effort would go a long way. To make matters worse, our rooms weren’t cleaned daily, and we even ran out of toilet paper. Again, a plate of fruit and some wine were sent as a supposed “solution.” The sunbeds by the elephant pool were cleaned with bleach, but not rinsed, leaving my mum with ruined shorts covered in holes. No apology, no response – nothing. And finally, the rudeness peaked with the barmen at the beach bar, who chose to mock my request by mimicking my face and responding sarcastically in Turkish. Consistent rudeness and hostility tainted the entire experience.

Very clean and nice accommodation with plenty for children to do. Spacious with good food selection and several restaurants. The staff is helpful and responsive. Excellent selection of swimming pools if you do not fancy the rocky beach. It was sometimes difficult to find a clean table at peak meal times and wild roosters roam the property and a mosque is near with morning prayer calls, so if you don't fancy an early wake-up call from either, then perhaps worth staying elsewhere.

Even property rated as 5 star, which really not. Maybe 15 years ago it was a 5 star, but not today. 2 times when we stayed we had power outage and that's mean no AC during heat 33C. If you expect everyone on reception can speak english, dont :) Overall personal is welcoming.

Nice hotel, beautiful beach, good food and very friendly staff.

I did not like check-in and service was too poor.

Amazing, the best in region

GÜZELDİ

It is an excellent resort for family gateway.

This was more of a 4 star than a 5 star hotel. Very disappointing. Most of the staff spoke no English which was very hard. The beach was stony rather than sandy which nade getting in very painful. Food selection extremely poor and dinner was very short time frame which meant it was incredibly busy and difficult to find a table. Glad we werr only there for a week. Would not recommend.

First time staying in a all inclusive holiday hotel. Excellent

The hotel was located by sea, that was fascinating. However it was one and a half hour distant to Antalya airport. Meals were not that much good. It took an hour us to check-in. Not feeling so relaxed and special after our stay.

Foods drinks are the worst ever. Almost nothing all inclusive.

Nice hotel little bit far from airport like 1 hour far but very nice and close to beach alot of activity are there food snaks and drink everywhere u go .. nice experiance

Just loved the place ! Excellent service and great people for the area of Kizilot !

Lots of issues with this Resort. We get there at 2 PM to check-in as listed, Reception says that it will take time to find rooms as they are busy and didn't have time to prepare our rooms (booked 6 weeks in advance), we wait til 6 PM for our rooms, 4 hours after check in time. The rooms are not what is pictured on the Expedia site, they resemble a 2 star motel room at best. They are outdated and dirty. Again, our complaints were not taken care of, and we were ignored by the resort staff. Staff is extremely rude to anyone that speaks English to them. Dining options are a lie, you are allowed access to the buffet and snack bar, all other restaurants have a fee (we were allowed one restaurant during our stay). Lights and air conditioning in the dining hall are turned off at the end of each meal as to push out guests, food starts getting removed a half hour before the meal end time. Most activities have a charge. Absolutely horrible service.

Everything here was perfect. Friendly staff, Good food, facilities were taken care of well. Beautiful gardens and endless amounts of pools, not to mention instant beach access. Free drinks and alcohol every hour of the day. Only downside is that the maids stole an important towel my friend had and also our second key.

Aussergewöhnlich sehr gut

Sehr schöne und gepflegte Gartenanlage. Tolle Strandlage! Die Speisen sind variabel und sehr lecker.

Bis auf yigithan und Eray sollte das gesamte Personal ausgetauscht werden! Bin jedes Jahr 2x im Urlaub 5sterne. Dies war das schrecklichste bis jetzt. Meine Freundin kam 19 Uhr an und sagte das sie 20 Minuten an der Rezeption stand und nicht beachtet wurde. Noch schlimmer sie sprach das Personal an aber es wird klar klassifiziert zwischen Russen und allen anderen Gästen. Schlimmer noch sie musste 1 Stunde auf ihr Zimmer warten um 19uhr?! Nachdem ich am nächsten Tag angereist war, erlebte ich unglaublicher Weise einfach das selbe mit dem Personal. Vor allem die Damen an der Lobby sorgen für viele Probleme. Nachdem wir Beschwerde eingereicht hatten wurde uns ein wenig entgegen kommen. Wir haben auch ein Pavillon gemietet für einen Tag selbst was dort passierte ist nicht zu glauben. Dort Empfang uns eine Frau namens Elena die von Anfang an sehr kalt und unsympathisch war. Wir hatten unsere Karte vergessen und dann hatte sie keine Lust 5 Minuten zu warten aber ich habe gesagt doch warten sie bitte jetzt. Dann wurde sie schon unhöflich mit ihrer Gestik. Nachdem wir die Karte brachten , sagte sie sie sind die Familie xxx ? Dann wurde ich sehr sauer weshalb sie das nicht von Anfang gefragt hatte da wir schon gebucht und gezahlt hatten und da bin ich geplatzt und siehe da ab da an wurde sie dann auch auf einmal netter. Und ebenfalls bei dem Pavillons wird sich über die russischen Gäste extra nochmal mehr gekümmert! Viele Mitarbeiter bestätigten die Beschwerden von uns.