Rock House

Unreal! So nice , quiet and clean

The staff were very friendly and extremely attentive to the guests, Took the time to know all of us by name - Shout out to Ron and Ty! Amazing breakfast and dinner! Service was stunningly amazing. Small private beach but plenty of room for the hotel guests and the pool waa also excellent. Definitely on my list to return

N/a

Perfect stay

Loved the atmosphere during my honeymoon with my wife.

Amazing, amazing property! The rooms are incredible. The views are incredible, the property is incredible and the food is top-notch!! Definitely a must do experience. It’s a very relaxing chill hotel. Breakfast is included in your stay and it’s amazing! So many activities on the beach for you to do and it’s just a very lovely hotel will definitely be staying there again!

I absolutely loved this hotel. as a solo traveler i stayed at this property for 3 nights and everything was perfect. the private beach, the food at vita, their outstanding customer service, the views,... i highly recommend if you are looking to chill and relax with less crowds.

The island and views are amazing

Went for my birthday and it was the perfect place. Beautiful all around, picture worthy, staff amazing. The housekeeper amazing. Overall loved everything.

The property was fantastic. We will be going back.

Awesome!! One word !!

It was amazing.

The front desk was by far the best experience I’ve had in a hotel in a long time

Absolutely beautiful property with an amazing staff.

Awesome stay. Loved the Mediterranean feel. Small issue was resolved by staff immediately.

Stunning location. Friendly staff. Relaxed and tranquil. Feels like you’re in Capri.

Beautiful resort. Super clean.

The Rock House failed me. Although it was nice it did not meet my expectations. Let me start off by staying the staff was wonderful at the pool, beach and Vita's. My issues started the day I arrived, I wasn't offered a welcome drink until I mentioned I was comparing them to the West Bay Club we stayed there back in 2023. Nothing special for my birthday although they requested to know if we were there to celebrate anything. We did arrived early but room wasn't ready until 3:00pm. We noticed the room was hot but was told the AC would kick in. I informed the housekeeper the room was still 80 degrees. Although the room was nice along with an amazing view it was still 80 degrees. The maintenance guy came stated he would come back this was around 8:00pm, he never came back. No one ever came back, bad service this room was over 1K a night. I called the front desk again around 10:00pm no one showed up. The heat put us to sleep we woke up at 1:00am wet from the sweat. I called the front desk again the gentleman that answered the phone wanted to get us out of our misery so he offered to switch our room at 1:30am. Why wasn't this offered prior. The room switch was a nightmare because it was only for that night and no one knew what to do when we woke up which delayed my birthday plans. Marley called with a solution but the manager switch it so frustrating. They gave us a 500.00 credit but I could've done without it I just wanted what I paid for. Probably will never go back.

This hotel is ABSOLUTELY gorgeous - breathtaking views and an amazing infinity pool. The rooms were beautiful and comfortable. We loved that breakfast was included and they were generous with portions. As far as service, I need to give Joan and Francesca a HUGE shoutout. They were so amazing, accommodating, solutions oriented and went out of their way to make sure we were taken care of. At the pool, both Ty and Jeff were so helpful and great. Outside of that, this hotel has a lot of work to do service wise. For the price, location and ambiance, we expected 10/10 service. I don’t think the issue is the actual people themselves - I think there is a leadership issue. The restaurant and pool service were super slow. We ended up walking with our luggage twice because the bellman didn’t come. Room service took 1.5 hours for a salad. Twice they ran out of Diet Coke. I also was able to meet the GM - I had some questions about the music by the pool - he went on a long diatribe about how they purposely don’t “play Mary j Blige or serve conch on their menu” because that’s not the vibe they are going for. He was very pretentious and stuffy - my advice to him would be to 1) listen to feedback from your guests, 2) embrace the incredible culture of Turks and 3) take better care of your staff. So - all in all, 4/5 stars because we LOVED the hotel itself. With better leadership and an open mind to listen to feedback from guests, service will improve, and this will be the best hotel in Turks.

It was a unique property with a beautiful pool and the staff was very attentive and friendly. Staff was 10/10. The room was good. Not over the top. We like how there was floor rather than carpet however the floor could have been cleaner. If you wore a pair of white socks they would end up very dirty. Wear the complimentary flip flops! Grace Bay was a $30 cab ride. We went to DelMar at The Strand which was very nice. Overall it was a great vacation.