Lake Victoria Serena Golf Resort & Spa

Resorts
8.4
/10
Very Good
76 reviews

What Guests Say About Their Stay

Verified traveler
10.0
/ 10
So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all.
Verified traveler
10.0
/ 10
Beautiful grounds, great view of Lake Victoria. Spa was wonderful, food great.
Amanda
10.0
/ 10
This property is an absolute treat! The facility is beautiful, the restaurants are very good,the spa is lovely,the gym is spot on......! We love this place and will definitely be back!!
In the Area
See Map
Lweza - Kigo Road, off Entebbe Road, Mutungo, Ssabagabo-Makindye, Jinja, Uganda, 37761

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Lake Victoria Serena Golf Resort & Spa is a resort in a good neighborhood, which is located at Mutungo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Lake Victoria Serena Golf Resort & Spa

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Lweza - Kigo Road, off Entebbe Road, Mutungo, Ssabagabo-Makindye, Jinja, Uganda, 37761
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Discover More About Lake Victoria Serena Golf Resort & Spa

Location


Lake Victoria Serena Golf Resort & Spa is a resort in a good neighborhood, which is located at Mutungo.

About Lake Victoria Serena Golf Resort & Spa

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Lake Victoria Serena Golf Resort & Spa exclusively for you.

Get precious and unforgettable moment during your stay at Lake Victoria Serena Golf Resort & Spa.

All facilities in Lake Victoria Serena Golf Resort & Spa

Others Lake Victoria Serena Golf Resort & Spa
Others

Things to Do

  • Romantic proposal packages
  • Hot tub
  • Outdoor pool
  • Barbecue
  • Health club
  • Garden
  • Spa
  • Clubhouse
  • Sauna
  • Steam room

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference center
  • Business center
  • Conference rooms

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Golf cart
  • Trampolines
  • Tennis court
  • Golf course

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Family-friendly Facilities

  • Babysitting & childcare (surcharge)
  • Children games
  • Children pool

Food and Drinks

  • Bar
  • Poolside bar
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Transportation

  • Limo or town car service
  • Valet parking

Nearby Facilities

  • Hair salon

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Lake Victoria Serena Golf Resort & Spa

Important Note
  • Airport shuttle fee: UGX 228480 per person
  • Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old)
  • Rollaway bed fee: UGX 250.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 12:30
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 12:30 - Before 10:00
Available rooms at Lake Victoria Serena Golf Resort & Spa
124
Number of floors in Lake Victoria Serena Golf Resort & Spa
3
Another facilities in Lake Victoria Serena Golf Resort & Spa
Romantic proposal packages, Hot tub, Outdoor pool, Barbecue, Health club

Frequently asked question in Lake Victoria Serena Golf Resort & Spa

What are available facilities at Lake Victoria Serena Golf Resort & Spa?
There are top facilites at Lake Victoria Serena Golf Resort & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Lake Victoria Serena Golf Resort & Spa?
The standard check-in time at Lake Victoria Serena Golf Resort & Spa is starting from From 12:30 while the latest check-out time is at Before 10:00

More Reviews from Other Guests in Lake Victoria Serena Golf Resort & Spa

8.4
Very Good
From 76 reviews
Cleanliness

9.2

Room Comfort

8.8

Location

6.0

Service and Facilites

8.4

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Traveler Reviews Lake Victoria Serena Golf Resort & Spa

Number of reviews per page
20
40
Top reviews
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Most of the facilities and services were satisfactory, but the hotel lacked consideration for golf players regarding check-out times. Even if start playing golf at 7 am when the golf course opens, at least 4 hours of play time is needed and extra 1 hour for showering and check-out preparation, but I was asked to check out at 10 am, and even if late check-out was allowed, I was asked to check out by 11:30 am at the latest. I think this is because the hotel, (they say 'Golf Resort'), does not understand the nature of the game of golf, and I hope this will be corrected in the future.
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Yeni
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

As reported there above
Andy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

I love this place, always.
David
icon-Leisure
Leisure
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Services were good
castro
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Furniture, Aircon, bathrooms need refurbishment
Maggie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

Very relaxing environment, and very clean
Graham
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much
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Yeni
icon-Business
Business
8.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

The place is quite , clean Only some of tools and other materials need change Lock card is poor quality
Alaa
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 177 week(s) ago

Expedia Group verified review

Check out experience
Lukshman
icon-Business
Business
4.0
/10
Reviewed 226 week(s) ago

Hotels.com verified review

This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel
Verified traveler
10.0
/10
Reviewed 360 week(s) ago

Expedia Group verified review

So far , so geat‼️ Please do not coerce me into writing more than I chose to or I won’t reply st all.
Verified traveler
10.0
/10
Reviewed 362 week(s) ago

Expedia Group verified review

Beautiful grounds, great view of Lake Victoria. Spa was wonderful, food great.
Amanda
10.0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

This property is an absolute treat! The facility is beautiful, the restaurants are very good,the spa is lovely,the gym is spot on......! We love this place and will definitely be back!!
Dennis Nkoola
10.0
/10
Reviewed 365 week(s) ago

Hotels.com verified review

Service was magnificent,workers the best,but the condition of the room was 2 Star to me,the shower room,am really sorry but I was in shock,couldn’t believe it was 5 Star
Verified traveler
6.0
/10
Reviewed 379 week(s) ago

Expedia Group verified review

Good hotel. Breakfast is a let down though compared to Kampala serena .( this has been the case for years. This time round Paid for deluxe room and got joined twin beds ( not what i paid for really) . It’s a great hotel , management just need to change their attitude on service delivery . When you pay $220 you expect to get your money’s worth. Not a watered service .
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Alex
6.0
/10
Reviewed 400 week(s) ago

Expedia Group verified review

There was a confusion during my check in. I was told by receptionist that hotel reservation team didn't pick up my reservation from Expedia. So, I had to wait when it was finally done. Just try to imagine I booked hotel 10 days in advance!!! So, reservation team couldn't do it within 10 days before my arrival. As a result of this obvious mistake I was given the room in the lowest block allocated very far from main facilities and definitely with the worst view. However, I was told that I'll be moved to the better block and room with better view the next dat after some guests would checked out. It never happened. When I was checking out I asked the same receptionist why I wasn't moved to other room as was promised. I was tod - sorry, we had a wedding....:-))) I wanted to ask, does it mean that you didn't know about the wedding event in your Facilities the day before when you promised to move me to the better room??? I had a problems to get connected to wifi cuz my last name was input in the system with error. So, hotel IT Manager interference was required to solve this issue. Finally it was done. The electrical power card switch at the.room entrance was faulty. So, when I returned back to my room in the evening I was not capable to put on the lite in the room and I had to call to reception for assistance. When Finally one employee arrived to help me, he explained that this switch has a problem and I need to insert the card in a special way pushing it out of the wall..
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Benjamin
10.0
/10
Reviewed 405 week(s) ago

Hotels.com verified review

Generally amazing! Food not so great! Service hit and miss! A few of the staff (young James, for example, top class!) some of the staff, mainly female, could have been more forthcoming. A smile here and there goes a long way!
altha
4.0
/10
Reviewed 410 week(s) ago

Expedia Group verified review

The room smelled like mold the curtains . Were old and dirty. As well as the closets. The staff was very nice. The electricity kept going out numerous times that was very frustrating. The rooms need to be upgraded or the curtains need to be washed a few times a year
Richard
8.0
/10
Reviewed 413 week(s) ago

Expedia Group verified review

Getting to the hotel is not fun but when you reach, place is great. Reception was warm and welcoming. The ambience is just marvelous. Will be back
Verified traveler
4.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Stayed for 3 nights waited to check in for more than two hours. Really surprised by the incompetence of the stuff. Great food and beautiful hotel but the stuff kind of ruined it
Number of reviews per page
20
40

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