Metropole Hotel Kampala

Hotels
7.0
/10
Pleasant
44 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
The breakfast spread each morning was excellent, and the food in the restaurant is also excellent. The staff is very friendly and helpful. Both times I have stayed at the hotel, the air conditiong was not working, which made it difficult to sleep
In the Area
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Windsor Crescent Road Plot 51-53, Kololo Iv, Kampala, Uganda, 227744

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Near Uganda Golf Course
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What's around Metropole Hotel Kampala

Windsor Crescent Road Plot 51-53, Kololo Iv, Kampala, Uganda, 227744
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Lobby Metropole Hotel Kampala
Lobby 2 Metropole Hotel Kampala

Discover More About Metropole Hotel Kampala

General


Near Uganda Golf Course

Location


With a stay at Metropole Hotel Kampala in Kampala, you'll be next to a golf course, a 3-minute walk from Uganda Golf Course and a 1-minute drive from The Acacia Mall. This golf hotel is 1 mi (1.6 km) from Kisementi and 1 mi (1.6 km) from British High Commission.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Uganda Golf Course - 0.3 km / 0.2 mi
The Acacia Mall - 1.5 km / 0.9 mi
All Saints Cathedral - 1.6 km / 1 mi
British High Commission - 1.8 km / 1.1 mi
Kisementi - 1.8 km / 1.1 mi
Embassy of Belgium - 1.8 km / 1.1 mi
The Parliament of the Republic of Uganda - 1.8 km / 1.1 mi
Independence Monument - 1.9 km / 1.2 mi
Uganda National Museum - 2 km / 1.2 mi
Embassy of France - 2 km / 1.2 mi
Embassy of Sudan - 2.1 km / 1.3 mi
Destreet Art Gallery - 2.2 km / 1.4 mi
Embassy of Sweden - 2.3 km / 1.4 mi
Mulago National Specialized Hospital - 2.3 km / 1.4 mi
Makerere University - 2.4 km / 1.5 mi

The preferred airport for Metropole Hotel Kampala is Entebbe Intl. Airport (EBB) - 49.8 km / 30.9 mi

Renovations


This property is closed from July 22 2025 to July 31 2026 (dates subject to change).

Facilities


Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and barbecue grills. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Business Facilities


Featured amenities include complimentary wired internet access, a business center, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary English breakfast is served daily from 7 AM to 10 AM.

Rooms


Make yourself at home in one of the 60 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

All facilities in Metropole Hotel Kampala

Bar, Cafe and Lounge Metropole Hotel Kampala
Bar, Cafe and Lounge
Entertainment Facility Metropole Hotel Kampala
Entertainment Facility
Fitness Center Metropole Hotel Kampala
Fitness Center
Functional Hall Metropole Hotel Kampala
Functional Hall
Common Space Metropole Hotel Kampala
Common Space

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Garden
  • Clubhouse
  • Barbecue
  • Fitness center

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Transportation

  • Area shuttle
  • Airport transfer
  • Storage

Sports and Recreations

  • Golf club
  • Golf cart
  • Golf practice

Food and Drinks

  • Breakfast
  • Snack bar

Connectivity

  • LAN Internet
  • Free WiFi

Public Facilities

  • Safety deposit box
  • Elevator

Business Facilities

  • Meeting rooms
  • Business facilities

Accommodation Policy & General Information in Metropole Hotel Kampala

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for golf tee times. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children stay free when occupying the parent or guardian's room, using existing bedding.

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

  • Airport shuttle fee: USD 50 per person (one-way)
  • Crib (infant bed) fee: USD 25.0 per day
  • Rollaway bed fee: USD 25.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Metropole Hotel Kampala
60
Number of floors in Metropole Hotel Kampala
4
Another facilities in Metropole Hotel Kampala
Laundry service, Newspaper in lobby, Express check-out, 24-hour Receptionist, Concierge

Frequently asked question in Metropole Hotel Kampala

What are available facilities at Metropole Hotel Kampala?
There are top facilites at Metropole Hotel Kampala such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Metropole Hotel Kampala?
The standard check-in time at Metropole Hotel Kampala is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does Metropole Hotel Kampala provide breakfast?
Yes, Metropole Hotel Kampala provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Metropole Hotel Kampala
Metropole Hotel Kampala has a 3.5-star rating.
How many floors does Metropole Hotel Kampala have?
Metropole Hotel Kampala has 4.
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More Reviews from Other Guests in Metropole Hotel Kampala

7.0
Pleasant
From 44 reviews
Cleanliness

7.6

Room Comfort

7.2

Location

8.0

Service and Facilites

7.6

Sort by
Most Relevant
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Traveler Reviews Metropole Hotel Kampala

Number of reviews per page
20
40
Top reviews
Shrinivasan
icon-Business
Business
10.0
/10
Reviewed 231 week(s) ago

Hotels.com verified review

Stay was comfortable
Abu Bakarr
6.0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

The hotel neds some updates, it's very old
Unsatisfied
icon-Business
Business
2.0
/10
Reviewed 321 week(s) ago

Expedia Group verified review

I I didn't like how a night shift employee checked into my room at 5:30 in the morning while i was at the gym. The employee had no reason to be in my room at that time and he couldn't give me a reason why he was there. Then i call the front desk to report the incident and its the same employee who picked up the phone and assured me that no one was in my room. When the morning supervisor came we reviewed the camera and sure enough that employee was in my room for no apparent reason. I was forced to check out of the hotel prematurely and had to find another secure hotel. I will never go back to that hotel for poor security.
Read More
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 321 week(s) ago

Hotels.com verified review

Good basic rooms, restaurant. Very good value
Vianney
icon-Business
Business
2.0
/10
Reviewed 323 week(s) ago

Hotels.com verified review

Hotel stay was worse -compare to my previous visits. property is old not maintained well -insuffient lighting in wash room /fused bulbs/ dusty rooms / ineffective air condition in room .. etc etc . ANTS were seen around and also a small RAT that was moving about -reported to the reception-on check out. food and facility average - I do not recommend this property to anyone and will never stay again.
Read More
Kevin
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 328 week(s) ago

Expedia Group verified review

The staff was very helpful and went out of their way to answer my every request. I think the rooms would be better with carpet rather than bare tile and a pair of house slippers or shoes would make a difference with the bare tiles. Water pressure is good though the shower would do better with a sliding glass door rather than a curtain. The breakfast is good and has nice variety. A little noisy in the morning due to being next to a major road but it is manageable. Overall I would stay here again.
Read More
Charles
icon-Business
Business
2.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

If you have no better place to stay,then book this hotel.very poor ethics in regards to front desk and management. Booked a fully paid stay for 15 days but due to other obligations had to leave in 5 days, with booking company promising to refund my balance. The hotel management RIPPED me off by refusing to honor the request from Expedia. Again if you have no better place to stay and all the many surrounding hotels are full then make this your choice. For me i will never.
Read More
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

Food from restaurant was excellent especially the Thai and the fish. Room at the back was noisy with traffic and people talking outside. Ask for rooms in the front. Adequate gym facility. Good siting area for a small hotel
Verified traveler
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 366 week(s) ago

Expedia Group verified review

The breakfast spread each morning was excellent, and the food in the restaurant is also excellent. The staff is very friendly and helpful. Both times I have stayed at the hotel, the air conditiong was not working, which made it difficult to sleep
Raheel
icon-Business
Business
8.0
/10
Reviewed 372 week(s) ago

Expedia Group verified review

Very cooperative staff and rooms are run down a bit.
Verified traveler
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

Staff is extremely friendly and attentive.They made my stay all the better
Rebecca
4.0
/10
Reviewed 382 week(s) ago

Hotels.com verified review

The breakfast is terrible, seems like it was cooked a few days ago as nothing tasted fresh, very few options as well. Hotel staff could be trained in customer service as it seems like none of them wanted to be there. The rooms could also be refurbished.
Verified traveler
4.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

Breakfast choice was poor
Emma
8.0
/10
Reviewed 424 week(s) ago

Hotels.com verified review

Rooms were spacious and comfortable and the staff very friendly. One side of the hotel was very noisy because of a bar down the road so request a room on the golf course side for less disturbance.
Kate
8.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

The recent stay at the Metropole Hotel in Kampala was pleasant. The hotel is generally clean and maintained however it is getting a little shabby. On the other hand the staff could not be faulted. Nothing was too much trouble, every request we had was dealt with efficiently and with graciousness. The room was always clean and fresh and the general areas were also clean. Of special mention is Agatha who organised our daily travel - she went above and beyond to ensure we travelled safely, comfortably and efficiently even in the crazy traffic of Kampala. All the drivers were courteous and helpful with one in particular waiting 2 hours when an appointment overrun. If you are looking for somewhere where you feel looked after then I would definitely book at The Metropole.
Read More
Shiraz
8.0
/10
Reviewed 456 week(s) ago

Hotels.com verified review

Hotel was located in a good spot. Overall experience was good. Staff were friendly and helpful. More TV channels would have been nice.
Verified traveler
8.0
/10
Reviewed 473 week(s) ago

Hotels.com verified review

Rooms on street side are loud. Great staff. Location close to clubs. Good food.
Verified traveler
6.0
/10
Reviewed 480 week(s) ago

Expedia Group verified review

The facilities are sufficient, although do show some wear and tear, though this may add to the experience of your visit. Internet service is slow, but can handle most email needs.
Pradeep
2.0
/10
Reviewed 481 week(s) ago

Hotels.com verified review

Not much issue with hotel but screwed with hotels.com
Verified traveler
6.0
/10
Reviewed 482 week(s) ago

Expedia Group verified review

The hotel is in a pretty convenient location but is very basic and over priced.
Number of reviews per page
20
40

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Others 4 Metropole Hotel Kampala

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.0
Pleasant
From 44 reviews
Cleanliness

7.6

Room Comfort

7.2

Location

8.0

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Metropole Hotel Kampala

Number of reviews per page
20
40
Top reviews
Shrinivasan
icon-Business
Business
10.0
/10
Reviewed 231 week(s) ago

Hotels.com verified review

Stay was comfortable
Abu Bakarr
6.0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

The hotel neds some updates, it's very old
Unsatisfied
icon-Business
Business
2.0
/10
Reviewed 321 week(s) ago

Expedia Group verified review

I I didn't like how a night shift employee checked into my room at 5:30 in the morning while i was at the gym. The employee had no reason to be in my room at that time and he couldn't give me a reason why he was there. Then i call the front desk to report the incident and its the same employee who picked up the phone and assured me that no one was in my room. When the morning supervisor came we reviewed the camera and sure enough that employee was in my room for no apparent reason. I was forced to check out of the hotel prematurely and had to find another secure hotel. I will never go back to that hotel for poor security.
Read More
Verified traveler
icon-Business
Business
6.0
/10
Reviewed 321 week(s) ago

Hotels.com verified review

Good basic rooms, restaurant. Very good value
Vianney
icon-Business
Business
2.0
/10
Reviewed 323 week(s) ago

Hotels.com verified review

Hotel stay was worse -compare to my previous visits. property is old not maintained well -insuffient lighting in wash room /fused bulbs/ dusty rooms / ineffective air condition in room .. etc etc . ANTS were seen around and also a small RAT that was moving about -reported to the reception-on check out. food and facility average - I do not recommend this property to anyone and will never stay again.
Read More
Kevin
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 328 week(s) ago

Expedia Group verified review

The staff was very helpful and went out of their way to answer my every request. I think the rooms would be better with carpet rather than bare tile and a pair of house slippers or shoes would make a difference with the bare tiles. Water pressure is good though the shower would do better with a sliding glass door rather than a curtain. The breakfast is good and has nice variety. A little noisy in the morning due to being next to a major road but it is manageable. Overall I would stay here again.
Read More
Charles
icon-Business
Business
2.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

If you have no better place to stay,then book this hotel.very poor ethics in regards to front desk and management. Booked a fully paid stay for 15 days but due to other obligations had to leave in 5 days, with booking company promising to refund my balance. The hotel management RIPPED me off by refusing to honor the request from Expedia. Again if you have no better place to stay and all the many surrounding hotels are full then make this your choice. For me i will never.
Read More
Verified traveler
icon-Business
Business
8.0
/10
Reviewed 356 week(s) ago

Expedia Group verified review

Food from restaurant was excellent especially the Thai and the fish. Room at the back was noisy with traffic and people talking outside. Ask for rooms in the front. Adequate gym facility. Good siting area for a small hotel
Verified traveler
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 366 week(s) ago

Expedia Group verified review

The breakfast spread each morning was excellent, and the food in the restaurant is also excellent. The staff is very friendly and helpful. Both times I have stayed at the hotel, the air conditiong was not working, which made it difficult to sleep
Raheel
icon-Business
Business
8.0
/10
Reviewed 372 week(s) ago

Expedia Group verified review

Very cooperative staff and rooms are run down a bit.
Verified traveler
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

Staff is extremely friendly and attentive.They made my stay all the better
Rebecca
4.0
/10
Reviewed 382 week(s) ago

Hotels.com verified review

The breakfast is terrible, seems like it was cooked a few days ago as nothing tasted fresh, very few options as well. Hotel staff could be trained in customer service as it seems like none of them wanted to be there. The rooms could also be refurbished.
Verified traveler
4.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

Breakfast choice was poor
Emma
8.0
/10
Reviewed 424 week(s) ago

Hotels.com verified review

Rooms were spacious and comfortable and the staff very friendly. One side of the hotel was very noisy because of a bar down the road so request a room on the golf course side for less disturbance.
Kate
8.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

The recent stay at the Metropole Hotel in Kampala was pleasant. The hotel is generally clean and maintained however it is getting a little shabby. On the other hand the staff could not be faulted. Nothing was too much trouble, every request we had was dealt with efficiently and with graciousness. The room was always clean and fresh and the general areas were also clean. Of special mention is Agatha who organised our daily travel - she went above and beyond to ensure we travelled safely, comfortably and efficiently even in the crazy traffic of Kampala. All the drivers were courteous and helpful with one in particular waiting 2 hours when an appointment overrun. If you are looking for somewhere where you feel looked after then I would definitely book at The Metropole.
Read More
Shiraz
8.0
/10
Reviewed 456 week(s) ago

Hotels.com verified review

Hotel was located in a good spot. Overall experience was good. Staff were friendly and helpful. More TV channels would have been nice.
Verified traveler
8.0
/10
Reviewed 473 week(s) ago

Hotels.com verified review

Rooms on street side are loud. Great staff. Location close to clubs. Good food.
Verified traveler
6.0
/10
Reviewed 480 week(s) ago

Expedia Group verified review

The facilities are sufficient, although do show some wear and tear, though this may add to the experience of your visit. Internet service is slow, but can handle most email needs.
Pradeep
2.0
/10
Reviewed 481 week(s) ago

Hotels.com verified review

Not much issue with hotel but screwed with hotels.com
Verified traveler
6.0
/10
Reviewed 482 week(s) ago

Expedia Group verified review

The hotel is in a pretty convenient location but is very basic and over priced.
Number of reviews per page
20
40