Address Dubai Mall

Beautiful property at a perfect location.

Subject: Formal Complaint Regarding Incident at The Address Hotel Dubai Mall and Subsequent Consequences To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the handling of a recent incident at The Address Hotel Dubai Mall, which has caused significant distress to my family and disrupted our professional commitments. On April 12, 2025, my daughter sustained an injury due to a falling wooden fixture in our hotel room. Despite the severity of the incident, I had to personally request emergency medical assistance. Subsequently, we incurred substantial medical expenses for her treatment. Her foot remains swollen, and there is concern about a potential fracture, pending further medical evaluation. This incident has had far-reaching consequences: • My daughter missed several days of work at the IPS Real Estate Conference. • I was compelled to cancel a crucial business trip to Paris and Monaco. • We incurred additional costs, including purchasing new airline tickets with Emirates and paying extra fees to return our rental car in Dubai. • My daughter is unable to participate in her school’s lacrosse team until she fully recovers. • I had to cancel a suite reservation at the Burj Al Arab scheduled for April 17, 2025. • My daughter is currently unable to engage in her various extracurricular activities, including lacrosse and tennis training, charity marathons and marches, and traversing her school’s expansive 20-acre campus. I was hostage

Beautiful property at a perfect location.

Property is exquisite. 5 stars, terrific service with friendly and accommodating staff, beautiful hotel, incredible rooftop with infinity pool overlooking the burj khalifa, fountain and rest of the gorgeous city skyline. Even smells good.

First of all, we got in the early morning from a red-eye. We were lucky that trhere was a room available and were checked in. The staff across the board was constantly going above and beyond to make sure we weren't needing anything. The amenities on the 12th floor are great. My kids and us really enjoyed lounging and swimming at the infinity pool. The rooms are very specious and comfortable. The view to the Burj was worht it. It is so convinient being across Dubai mall. You walk through a bridge that goes through the Chinatown section of the mall and you are right at the famous waterfall in the mall. I would definitely stay here again

That’s was great

The staffs are impersonal that lower the reputation of their hotel.

I booked the hotel as Address Dubai mall but the hotel was not the same although the name is the same. Apparently they sold one I know to another company so it was misleading. The staff were excellent however the breakfast is like 4 star hotel. I paid £1300 a night for a suit but breakfast did not justify it. Hamza from the lounge was an excelling staff member like all of them.

It was a beautiful staying

Address Dubai Mall - formerly fountain views- is easily ranked one of the best city hotels in Dubai, everything about this hotel is just perfect; location, easy access to the mall, trhe staff, the cleanliness, classiness, service, food and the list goes on

Fabulous hotel, wonderful staff and great location- would highly recommend

Perfection

We booked the wrong address hotel as for me downtown is better. But nothing really to complain about with it as the staff are amazing and it’s clear very high standard 5 star. But nothing to complain about

Beautiful room with amazing view of the Burj Khalifa. Pool is lovely and fantastic views. Immaculate hotel that also smells divine. Fabulous breakfast and amazing service throughout our stay. So nice being attached to the mall as well.

Nice and exlalent

Over all is good

I would like to thank Ayman from the Address customer service phone calls. He helped me alot. I am definitely booking with the Address hotels next time. They have the best customer service.

All was perfect the only problem was the noise, as there were no sound proofing between the rooms, specially if there are a connecting door between them. The same for the noise from the street as the windows also not that good for sound proofing.

Incredible view from the balcony and great staff

Everything was great only onething surprised me that they use filtered tap water as a complementary water .it shouldn’t be so expensive to provide at least average quality bottled water for one or two bottles a day . I should thnx them for everything else 🙏👍🍀💜