Fairmont Dubai

The hotel was clean but the breakfast was the same everyday. I cancelled the last 4 days of breakfast but I have not been refunded yet....may need to contest with card company.

For a renowned Hotel brand, I was shocked and appauled at the level of service at this particular venue. Baggage did not get sent to my room for over 2 hours, despite numerous calls to the reception desk. In addition, housekeeping did not complete their service, again despite, leaving the service room sign on for over 4 hours and no action taken. Having then called the reception a further 3 times, I had to locate housekeeping myself to ask for this to take place. Will not be utilising this brand at this location again.

Great location with access to public transport. Nice breakfast at the hotel and decent dining options in hotel and nearby. The staff and service are as excellent. Room was well appointed, clean with great views.

So unkept and old

every thing was perfect accept the reception staff was more than unbehavied poor cumuncation, disrespectful, not helpful crowded people and the reception workers was all the day is 2 only so it was a nightmare to check in .. its a 5 stars hotel but because whay happen i gave him rate 5 out of 10

Excellent service

Staffs are the best

Staffs are the best

The staffs are very kind and polite

Great property. I have stayed there many times.

Bathroom had a foul odor of sewage ask to change room or fix issue they claimed it was fixed but the smell never went away, I call to ask about restaurant they said their were 12 restaurants and all were booked I could not make a reservation I was told only the lobby could be walk in and dine, but later found out that was not true, found an Italian restaurant there with not one guest and I didn’t need reservations not sure what that was about Also there’s not 12 restaurants, was a bit disappointed. But the location was awesome close to most of what we needed. The guys in the front who gets you taxi were awesome very friendly and helpful!

Great property and staff. Super friendly and professional service!

Good property.

The staffs are very nice and room is good. It is only for business staying. It is bit of old setting.

Lots of options, bars, restaurants under one roof, the SPA is great, the barber shop is friendly, sports bar is not too noisy, location is convenient, and the breakfast is elaborate. Rooms are not appropriately described for everyone to understand the offerings. Surprisingly they changed my room to my requested choice of smoking room even when they didnt have any at checkin, so quickly, before I laid my hat in the smoking room.

Good

The staff were warm, friendly and courteous. They were incredibly helpful with a medical emergency.

Thanks for the concirage manager who turned my below average experience into something of a miracle. GM should involve in how f&b is handling customer asks whether they maintain accor and fairmont standard or not. Nevertheless the property, room, facilities, food is top notch and kudo’s to the front office team as well. Great for families and for folks who like to explore Downtown Dubai.

Great

perfect