FIVE LUXE

Everything was good . Great location. Except the first night we couldn’t sleep until 3am and it was very very noisy. They had a big DJ concert and the noise was reaching every room.

Pros: Look, the views are unmatched, the rooms are incredible, pool area is great. We weren’t there for the party vibes (don’t mind either way) but good for that. Location in JBR great. Some nice service moments eg where they let me use the cold plunge compliment Unfortunately the service and amenities are beaten by hotels that you pay 1/10 the price for. Cons: - check-in process was painful/delayed - pool restaurant prices are extortionate, and food bland, so in effect no food or drinks available on site - room had multiple technical items needed fixing. Resolved, but annoying - room had a ‘kitchen’ (oven, cooktop) and we like to prep our own food but not a single kitchen item in there. Not even a fork, dish sponge - nothing. Had to ask from room service and it’s like they had never been asked before. Why have a cooktop then?! - felt treated like a criminal more than once: entering the hotel via the beach chased by security and looked up and down like an intruder. And upon checkout they were stalling and wouldn’t let me leave to the airport while they checked the minibar! Never have I experienced this, let alone in a ‘luxe’ hotel! Just ask me for gods sake, and you have a MASSIVE hold on my credit card! Unbelievable. Obv I simply left. The dumb thing is all the cons are addressable. They simply need to lift their game and think about a wider variety of guests (it’s obv for the insta/ultra rich crowd). Tldr I regret paying luxe prices for avg service and poor amenities.

They gave a room with next building view which was like a blackout view. When i booking the city view. Everything is extra charges, even for deliveries you have to come downstairs to pick up. Pool don’t have showers.

Great property in a great location. The pub there has the best food and drinks

Cool

Loved the energy at this hotel. The pool and amenities are incredible. The room was fantastic too!!! Thank you so much for a wonderful experience

Service and property spotless

There are two other FIVE properties, but this by far is the best of the three. Right by the marina with its own three level pool and then a party floor by the beach, which had the best DJs whether you’re on the dance floor or dancing on your hotel balcony. The service was wonderful from the time that you entered the lobby, going to the breakfast buffet or even enter in the elevator the politeness and the professionalism of the staff is the best I’ve seen in years! It’s hard to surpass the level of service and cleanliness of this hotel. That’s not even two years old yet. I will stay here again when visiting Dubai.

Beautiful hotel. Helpful staff. Amazing view of the giant Dubai Eye ferris wheel. Avoid this hotel if you want a peaceful and relaxing atmosphere -- or else get a room facing the city. Why do they blast rave or dance club music -- boom boom boom -- consistently every day from 1 pm to 7 pm -- from the pool area. Even the beach had loud speakers booming all day. But if you like a rave-party-like atmosphere, maybe this is the hotel for you!

1000/10 Perfect We are coming back

Excellent resort!!! I would definitely stay again.

Dirty nasty bed got sick evven when they said we chaned everything still was stinky

The hotel is very busy. I paid for different type of accommodation which was not available and they didn’t even informed me about.

The cleaness and atmosphere

EXCELENT LOCATION, AMAZING VIEW, GREAT BEACH AND STAFF. RECOMMENDED !!!

What an amazing experience. Excellent facilities. We especially loved the inside pool area. How they cater for the kids is amazing. Definitely worth it.

All good

Staff needs training-not suitable for five star five hotel.

Wonderful stay amazing staff

Amazing hotel in a great location with spacious clean rooms. The lobby is impressive and staff friendly and helpful. Would definitely stay again. The view from the room was amazing especially as the sun set!