2500 Penn, a Placemakr Experience

The room and equipment need updating.

Legitamitely the worst place I have ever booked. BUYER BEWARE, THIS PLACE DOES NOT HAVE AC AND/OR HEAT. They only have one or the other, and they control. Does their listing state they have both? Sure does... Do they have thermostats in the room? they sure do. Does that mean anything? NO, because when you turn on the air before may 1st, it will just blow heat out regardless of what your setting is. The solve for this from the hotel was to tell me too bad and to give me the most disgusting box fan I've ever seen. My son touched the side of it and was covered in dust. It's simply false advertising. In addition to this, they must have hired a 5 star professional photographer for this place because if you only realized how DINGY AND DISGUSTING THE ROOMS, HALLS AND OVERALL LOCATION IS. Do the pictures show hard floors and nice open kitchen? Sure do, does that matter? No because every room is disgusting dingy carpet and the kitchen looks like it's from the 1950s and is in a little room closed in. I sat on the couch and next thing I know a bug is crawling on my arm. Stains everywhere, broken furniture. I left within the first 2 hours after checkin as the hotel staff was as rude as can be. I had to uproot my entire family (wife & 3 kids) after a full day of travel to DC & they wouldn't even give me a full refund, still charged me for the room even though they clearly lie to their customers. Hotels.com should remove their listing completely or at least fix the listing to be accurate.

No AC at all. Front desk decided to tell us as we were checking out.

Realizing that it is a city hotel - it is slightly aged and could have been cleaner. The room did not offer tissues and one of my kid’s allergies was acting up. The air conditioning was horrible. It was hot in the room. Tough to sleep. The beds were not comfortable at all and the pull out couch was dirty with stains and extremely uncomfortable. Parking was city and horrible - especially with kids. It was a safe hotel.

great!

The idea of an apart-hotel worked well for a one week stay with a group of 6. Area was convenient to Georgetown and central DC area for tourist attractions.

Great Location and we had an excellent time!

Nice front desk person. Very nice lady!

Our overall experience was fair with the property. The reception desk/staff was friendly and polite. Things around the room were not quite complete upon our arrival (i.e. not enough towels and utensils for 4 guests). However, they quickly provided what we need upon our request. We later realized that our room air conditioning was not providing cool air but warm air even when we lower down the temperature. We didn't complain about it since we were leaving the property the next day when we realized it. We just opened the door to the balcony to get some cooler air inside the room.

Overall a nice place to stay. Everything was a walking distance though we had a car.

Everything was fine, staff were always happy to help

Unable to control temp in room ,too hot for sleeping. Furniture dated and dingy. Pull out couch frame bent extra uncomfortable for sleeping TV old can not use streaming services. Annoyed that it is first come parking, not enough spaces for everyone Good location walkable to Georgetown food and shopping

Temperature was uncomfortable. 80 degrees and only way to cool the room was to open the window and hope it cooled off.

It was a nice 1 bedroom apartment with kitchen and everything you need. One problem was with hot water in the evening. In order to take a warm shower need to wait until midnight because everybody was using it. But the location of the hotel is great band everything was comfortable.

Everything close Metro, Restaurants

Great stay, perfect location in between the Mall and Georgetown. I'd recommend springing extra for the onsite parking.

Location is great. Beds were okay, rooms were hot. Bathroom shower needs updated. It was nice having a kitchen so we could eat breakfast and lunch in.

Excellent stay! Staff was very friendly and helpful. Will recommend to others who are looking for an apartment style apartment. The only complaint was the heating and cooling couldn't be adjusted from our room...but for the most part, it was a comfortable temperature.

No air conditioning. Room was 78 at check in and remained uncomfortably warm until late in evening.

The staff at the reception were really nice. The building is only capable of providing heat or AC at one time. As a result we had to use fans and keep the windows open. Beds are not comfortable and pull out not usable. Kitchen has stains everywhere and shower not great. Overall, stagnant air in the building and run down feel.