Best Western John Muir Inn

Loved the breakfasts

We were very comfortable. Ended up adding a 2nd room and they matched the pricing. Staff was super friendly. Next trip to Martinez, this will be where we stay.

Room was quiet, very clean, bathroom was clean. The continental breakfast was is better than hotel I've been to. The staff was very friendly and courteous. I live in Pasadena and when I come up to the Walnut Creek area, this is my preferred hotel. Thank you.

Last time that I went there wasn’t a pleasant experience, but this time the staff was super professional and friendly. The lounge was decorated nicely with a valentines theme. They even had cookies and popcorn for the guest! The room had all of the accessibility features and my mother was comfortable. Minus one rude guest on the elevator it was definitely a 180! My only request is to have enough towels in the room for two guest if you book for two guest. I was able to quickly rectify that issue and got towels instantly.

Everything as staff was great but our room was great our fan didnt work

Ok

I stayed with my spouse, child, and dog in the only available dog-friendly room there was- on the first floor, next to the ice machine. Like any other dogs, when a dog hears someone nearby, they bark, and since the ice machine was so close to the room, it made my dog jumpy. If that's not enough, a guest who checked in later that night on the upper floor was walking in their room, and the floorboards were squeaking so severely that it was impossible to rest. Luckily, they went to sleep shortly after, and the squeaking stopped. The Carpet was worn out and had bumps in it, and my dog was restless, probably due to the strong past dog odor in the room.

Clean and easy on off freeway.

Room was comfortable and clean, and area around hotel safe with dining options. Hotel lobby, hallway and room smelled strongly of weed. Thin walls and noisy neighbors made for difficulty sleeping well.

Mattresses were in terrible condition and should have been replaced a couple of years ago. The room had a strong unpleasant odor. The toilet only flushed intermittently.

This place is awful! The staff is super nice, but that’s about the only thing this place has going for it. The first room I checked in for had poop on the toilet rim and smelled so strongly of urine that I had to be moved. The next room had a musty ash tray smell that was bearable with the window open. Everything looked clean but it was so dingy and

We've stayed at John Muir hotel in Martinez before and noticed they have done some nice upgrades to the bathroom. We always feel comfortable there and it suits our needs. Unfortunately the elevator wasn't working and we had to carry our luggage upstairs. Thank goodness it was only one floors. The staff is very friendly and it's a good location, close to a shopping plaza.

Our room was so nice and comfortable. Very happy it has the spacious bathroom with a walk-in shower . The gentleman at the front desk is so courteous and welcoming. I just can not say one negative thing about our stay here. I highly recommend the Best Western John Muir Inn in Martinez Ca.

Friendly employees close to shopping center and nice area

Bare essentials Staff assistant manager needed Elevators broken I am 76 with suitcase not happy but a maintenance man came to help me.

Really below average stay. Could feel the springs in the bed. The facilities felt dated and old. The hot tub was the main attraction but it was closed for the season? Super lame.

Clean room. Easy check-in. Friendly breakfast staff

Breakfast was good, but it felt a bit uncomfortable having staff stand there watching you take food. Tv wasn’t hooked up and the microwave and television just went out. The maintenance man thought it was a power cord issue and couldn’t find one so we had to relocate to another room in the evening. My mom and I had to pack up all of our stuff including her Walker to find another room that was on a different floor. The room wasn’t easy to locate and the front desk person had to help us find it. He also had a problem finding the room. The second room was a better room. The original accessible room didn’t have a shower chair. The front desk manager lacked people skills when she was presented with our issues. Her focus was on the timing of us changing rooms oppose to the accessibility issues we had with changing rooms. There was a guest who was hostile with another front desk attendant who chose to engage in the disagreement oppose to diffuse the issues out of the integrity of other guest or as a representation of leadership. My mom and I were uncomfortable as people are unpredictable these days and that guest was highly upset. As a professional corporate trainer who specializes in leadership training I can say there are many areas of improvement that needs to be made in management and accessibility inclusion. I’d love to teach!

Hallways smelled faintly of urine, gaps in curtains amd door let in outside light, and the door seemed as if it had been kicked in sometime in the past. Cheap place.

After we checked in, the TV in the room was not working. I took the remote to the front desk. I made 3 extra trips back to the front desk after maintenance guy couldn't fix. The front desk clerk had an attitude. Finally after realizing that there was an issue, the clerk put us in a room that had been freshly painted and smelled. At this point, we were already there 1hr waiting to get the TV fixed. The smell was horrible. The only good thing is that I always travel with a little fan and helped push the smell out. Clerk needs to be more proactive and a little nicer to customers