Calista Organic Hotel

Place is disgusting. The apartment is dirty with unclean carpets. The staircase had puke all over it and not cleaned up for days. When I went into the room I was assigned someone was asleep in it and clearly drunk or on drugs. I complained to management and they kept using cookie cutter language vs offering real solutions. Finally contacted Expedia and got a different room upstairs. There's no wifi. Complained and ignored. They stopped responding to me after I checked into the room because they refused to give me a refund. Will never come back and won't recommend anyone going there.

The location was amazing and parking was really easy once we figured out the parking laws. I would recommend fixing the shower so that it doesnt leak on the floor and toilet when showering. Also, if you arent going to rehang the towel hooks, toilet paper holder etc. that have been ripped off of the wall then at least fill in the holes and paint. It makes it feel really trashy. I would say that this was less like a hotel and more of a private room at a hostel considering the condition of the room.

I liked the room

Feet down ..hands up...This is the best place ever. I'm Never going anywhere else ‼️ the staff is great the whole experience all the way around was magical ‼️

We arrived at 5pm for our 4pm check-in using the door codes provided. Not a single staff member in sight. No sheets on our bed, mattress torn open, hinges and deadbolt on door broken off. After futile attempts to contact someone, we were finally promised the room within 30 minutes. At 7pm, we were finally transferred to a different room. Throughout the stay, there were multiple incidents of people screaming in the hallways, dogs barking and scratching at doors (directly beneath us), constant cigarette smell coming from other rooms, and a stench of urine in the staircase. The elevator was inoperable most of the time because people would forget to “close its door,” per the instructions. We can understand a certain level of this being a “historic boutique hotel” but it honestly felt like a some sort of halfway home. The pictures online are VERY misleading.

As far as hotels near the tenderloin go, this place was awesome. Definitely could use some work and maintenance overall, but it was perfect for what we needed. The private code for hotel and room entry is nice. No staff on site as far as I could tell, which is nice for private and convenient check in. Amazing location, right off of the bus stop and close to a ton of shopping and restaurants. Overall, it was a bit musty but clean and the location was amazing.

You kinda get what you pay for in this SF stay, but the listing is kind of misleading. This is not a “normal hotel”. On the outside of the building they advertise rooms for rent nightly, weekly, monthly. There isn’t really a front desk. There appears to be a desk area through the doors under the stairs. We were sent a front door code and room door code to left ourselves in. We were only given two towels and two wash cloths. This became an issue when we discovered that the shower overflows and leaks all over the bathroom floor. The shower has a large crack at the door that lets water out; the door doesn’t stay shut; the drain doesn’t drain as quick as the flow comes out, so we could only keep the water on in minute-long increments to not completely overflow the bathroom. The smoke detector was missing from the holder in the ceiling. The mattress was kinda old and springy, but comfortable enough. Pillows were nice. Overall seemed clean.

There were people staying in our room when we got there and they did nothing about it

noisy area, tired property

The place was generally clean but there were hairs and random pieces of rubbish still in the room. The toilet is extremely temperamental and does not always flush, it also refills during the night so needs to be turned off at the valve to get any sleep. We couldn't connect to any of the multitude of routers that we were given passwords to (or did connect but to be told that the service was suspended for unpaid bills). Not having broadband was an annoying issue as being tourists, we don't have local phone contracts with unlimited data to use. Staff were unseen and uncontactable, we tried messaging and calling several times. Despite recieving a lot of automated emails, there seemed to be no actual humans available throughout our stay, physically or virtually. If anything goes wrong, good luck finding someone to talk to. Fine if you need somewhere to crash and sleep that's cheap.

I stayed 2 nites as a solo female. The location is great, Polk Street is a block away & there are a myriad of bars, shopping & dining options, for a range of budgets. I just needed lodging with private bath & 24-hr front desk, as i was in town to attend an event that went late into the night & wanted to be able to access my room any time. My room was clean, linens were crisp, i barely heard any other guests but - if this is an issue for you, it wasn't for me- normal city traffic sounds can inevitably be heard (bc you ARE in a city). The water pressure in the shower was excellent, although the glass shower door wouldnt close shut all the way, causing shower water to spill out onto the bathroom floor. Checking in was simple & overall i would definitely stay again. Highly recommended for solo travelers.

Every thing was fine cant beat the price helped me to enjoy San Francisco

Very quiet and secure. Rooms are clea .

Calista hotel is always my best option to stay in SFO quiet, sparkle, clean , affordable and close to everything. Highly recommend it.

The hotel is very dirty and it doesnt look like whats in the ad AT ALL

Customer care is excellent

Room was very small and no dresser to put away clothes, however served its purposes.

I won't be coming back to the Calista Organic Hotel. I recommend that you don't either. Customer Service is virtually nonexistent. There is manager at the property. I had a number of problems while at the property. When I tried to contact the manager, I got no response until i mentioned that I would reference his lack of response in my review. I needed Wi-Fi for my work. When I asked about the Wi-Fi I was told that they would have a technician check the server. This never happened. There was no Wi-Fi in my room for the duration of my stay I had planned on cooking in my room as the hotel claims to have a kitchenette. This was not possible as the hotel provides nothing by way of dishes, cutlery or pots and pans. There wasn't as much as a plastic cup with which to brush my teeth. The hotel does not provide maid service as they claim. I spilled coffee on my sheets on day 1. I slept on dirty sheets for a week before I eventually found a maid. They claimed that you have to ask for maid service but there was no one to ask.

This was the worse experience I have ever had the place was dirty and could not stay it was unsafe and just felt like I was going to get robbed. I tried to call the hotel and they did not answer once in said the room was dirty. The bed broken the bathroom was discussing

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