Candlewood Suites NEW YORK CITY- TIMES SQUARE by IHG

Location

Like many New York City branded hotels it needs a refresh.

I loved having a kitchen!

I like that it's close to jollibee and times square.

THE M

The hotel was a good stay due to it being centrally located, cleanliness and helpful staff. I used the gym two morning which is small but has essentials. The only issues encountered poor WiFi and room odd odor. I needed to work a few hours my initial night of stay, the WiFi would not stay connected more than 10 minutes. I ended up connecting via my phone. The odor issue was resolved by opening window. It only opened slightly but it was enough to allow ventilation. Overall great stay, I loved being able to run along the Hudson River in the mornings.

I just spent 6 nights solo here and would absolutely stay here again. Rooms are quite large for NYC. The onsite coffee, tea, hot chocolate, lemonade and iced water were awesome. Laundry facilities were fantastic. Clean, quiet. Staff were phenomenal. Air conditioning worked perfectly. No issues with hot water. Location location location. Everything you need is within walking distance. Subway stops to everywhere are super close. Can’t recommend this hotel enough!!

Best location

Fabulous spot for all our sightseeing We were on top the floor 29.. which helped with the noice levels of sirens. Staff all friendly and helpful. Very happy with stay and its cleanliness.

My husband and I had a wonderful stay at this hotel. It was convenient and very easy to get around the city. The location was perfect, clean, the staff was incredibly helpful and overall, I would highly recommend this hotel to anyone looking for something just a little bit off the beaten path, but still convenient to everything else.

Friendly staff. The room was a good size and included a refrigerator freezer and other appliances.

All in all property was very nice and quiet. Staff was great. The only complaint we really had was not knowing the time of day that housekeeping would show up for the first few mornings we left to go see the sites came back in the afternoon and the room would be clean Towards the end of our six nights stay we went out in the morning to return to the room, not being cleaned only to have housekeeping knock at the end of the day while we were taking a nap having consistent schedule would have helped us schedule our day accordingly

Good service and always asking what they can help with. Walking distance from everything in the Times Square area

Excellent views and services. Can’t ask for more. We enjoyed our stay very much.

CLEAN ROOM

We checked in for a two night stay and ended up leaving early. They shoved us into the back room on the first floor. One of three rooms behind the desk and the lobby and it was so loud. The window in the room looked into a supply room had people banging around at all hours of the night. The microwave was missing, fridge was practically unusable, the door was shaky and didn’t latch well. It was so unsafe. The shower barely worked. Worst of all we found a cockroach in our room. We checked out early but they still charged us for any random fee they could. “Recreation fee”, etc. I never leave reviews. But this was the worst experience we’ve had. I am glad they at least refunded us for the night we didn’t stay there but didn’t return any taxes or fees. It unfortunately ruined our trip. If I were to do it again, I would spend a bit more money for something way nicer. Even though we thought we did spend a lot. Almost 1,000 for two nights is insane.

I've stayed in so many Hilton properties multiple times you'd think I'd have racked enough points for at least a free night's stay but to no avail. Hilton makes all these excuses that I didn't book thru them therefore point accumulation does not count. what a bunch of BS. No free breakfast like the other hotels we stayed in.

I liked how close the hotel was to many popular sightseeing areas. The staff was very nice and the room was spacious and spotless. Overall, I had a wonderful stay and would consider staying here again.

This property is absolute value for money. The place is excellently located and the staff and personnel make the stay extra special. I had a great stay and can’t wait to come back in my next visit.

The air condition was bad no cold air in the room and there was a leakage of water