Comfort Inn & Suites Springfield

There was no staff except for the people working on renovating the hotel. The front of the hotel had three shipping containers around it, and in the entrance was a collection of all the debris that had been thrown out during said renovation activities. The elevator was taped off for painting and dusty, and the floor that was supposedly available was also dusty and dirty from renovation activities. The key card for the room was made on the third floor where all the rooms were left open and unoccupied. I walked in....and promptly walked out.

Construction going on

We didnt even stay the night. We got key to room, went inside, turned around and returned keys and left. We arrived at 9:20 p.m. There was no front door and the entire place was under construction. The floors were off, wires hanging from open ceiling, people laying areas of flooring or on ladders, front desk covered in a sheet. There was a number on the desk that said to call if no one was at the desk. After calling a man answered, he couldnt understand me and kept asking "oh you are here". He came out of a room down the hall he must be staying in and talked to us. He explained he cant do check ins, only the manager can but the manager isnt there so he called him on his cell phone. He said the manager wanted to speak to me. I took phone, the manager, who also couldnt understand me well, asked me how i was paying. I explained i paid in advanced. He told me "no we dont do that. We will need to see your card again". I told him i can show him my credit card statement that shows i did pay already. He eventually said he would "let the other man give me a room". All of this done over a cell phone BTW. The man gives me cards to a room. Doesnt check us in on computer, doesnt ask for anything but my first and last name, nothing. We were so tired. We drove 8 hours I had to be up at 6 a.m. i just needed to sleep. We get to room after man from desk WATCHES us and stands there while we open the door. It stinks. The smoke alarm had been removed and wires wwee out, hair and bugs in

Horrible. No one at the front to check me in. The house keeper didn’t know how to run the desk or make me a room key. He ended up giving me his master key. I paid for the king single bed and ended up with double standard that were hard as the floor. I heard kids and people the time I was there knocking and banging. Pretty sure people lived there. That night when I was attempting to go to sleep, someone was in the hallway fighting with their significant other cussing a screaming and slamming doors on my floor. I packed my stuff and threw the master key behind the desk and didn’t even stay the full night. I will never stay there again and do not recommend to anyone.

No way to regulate temperature in room. If heat on, no matter how low you set the temp, it never shut off so the room got boiling hot. So turned off heat & just had fan blowing on low & woke up in the middle of the night freezing. Temp said it was 54 degrees! Turned heat on again & set at 64, but the heat consumed until it was extremely HOT in the room. Thank goodness we only stayed 1 night because we didn’t get much sleep due to regulating temperatures in the room all night.

We didn't know the building would be stripped down to the bare necessities for a renovation occuring in a few days?! No breakfast as advertised. No smoke alarms.

I like the friendly staff, room was clean and fresh. Had a light out, but no problem.

Quiet, a little unnerving to get to, the roads are 2 lane and lots of curves and dark too. We had an accessable room and the shower wand had no caddy so you always had to hold it. It was dated and had obvious fixes that were not professionaly done. A tissue box and hair dryer caddy but no tissues or hairdryer.

The front desk lady was very nice and gave us an upgrade to a sweet on the 3rd floor.The floor was sticky, so we cleaned it with some wet towels. I didn't want to bother the lady at the front desk because she was the only one on duty.

The offerings of this location are limited. It is a nice budget hotel, but that is it: remote location, limited dining options, and limited hotel offerings. The hotel is poorly kept, the elevator is short-circuited, and the advertised continental breakfast consists of rotten bananas, cornflakes, and a jug of milk sitting on the counter room temp.

The pictures advertised of this property do not match reality. The pool is drained and has dirty water standing in part of it. The room...where do I start? The bed is horrible and uncomfortable. The bed linens consist of one sheet plus a paper thin, polyester, sketchy bedspread. The pillows were bizarre, and unmatched, and seemed to have been in use since 1975. The bathtub was unclean, brown streaks were in it. Words escape me beyond this description. The person working the desk was nice, that's the only positive thing I have to say about this place.

No one was on duty. Had to call a number to get checked in. Breakfast was nothing more than cereal and honey buns. Also no one was available for check out.

Staff is very helpful and polite

Peaceful and quiet

It's quiet and affordable

Not very clean place

This property is horrible. We waited 10 minutes before anyone showed up at the front desk to check in. We actually had to go find them; there is no water in swimming pool, there is no refrigerator microwave or coffee pot in the room; it is very difficult to find since it is in an industrial area my advice is do NOT stay at the Springfield Inn.

The staff was very friendly and let me stay an hour passed the check out time while my husband played golf. You need signs on several roads so people know you are there and where. You should have the Lincoln Park do the same which would help your business.

A

The room was nice and you could tell the owner is making improvements to the property.