Comfort Inn Hoffman Estates - Schaumburg

Ok

Great people working there front desk young lady very friendly and cleaning lady's very helpful.

Check in and was a smooth process, everything in the room was clean. Bed was very uncomfortable, very still and I personally couldn’t get very comfortable. Breakfast was good with a decent variety.

had to change room due to the lights not working. Moving items from one room to another room wasn't fun.

Clean, well-maintained. Shower water could have been a little hotter - l like it steaming hot.

Good stay for price.

I was there for one night and it was fine

The room that was given to us 119 was across the front desk. And we can hear the ringing if the calls and the people commig in ad out and then the only elevator was next to the room and could hear the elevator constantly moving up and down and people getting in and out. It was so noisy. We asked to be moved, But only if we paid 95 dollars on top of the 130 we paid. We left 20 min after we checked in. Make sure you opt for refunded option at this place.

Goof

Easy check in, saw a roach on room stale smell

The carpet in the room was stained badly, the closet door was broken. The hotel is just gloomy, dark in the lobby and depressing. The staff was pleasant but the hotel needs some work

Nice hotel. Quiet room. Desk staff was very friendly and helpful. Breakfast was good, scrambled eggs, sausage and a variety of ceral, plus the usual waffle maker. Yougart and apples, blueberrie muffins and bagels.

Our stay was rather nice. The room was clean. The bed was quite comfy and spacious. We didn’t have much issue with anything.

During our second night stay, the power went out due to an issue with a transformer. Of course, this was no fault of the hotel management, but their lack of communication with hotel guests was disappointing. No effort was made to keep guest informed of what was happening. At the very least, the manager could have explained the situation and been more proactive with guests about when they could return to their rooms.

The room quality was good but the service was just ok. The fire alarm went off and no instructions were given by the staff. The power and wifi remained off for the night and no apologies were given during the check out.

We thought it was a nice hotel

Check in was awful. Took thirty minutes. Three people working and were very rude and difficult to understand. At one point I was told I needed my husband to come check in. He was in the car with the kids. Finally convinced them I made the reservation and paid with my card. Breakfast was disgusting, with undercooked eggs and sausage. Very inconvenient set up with flow of people. And nothing was wiped up or replaced in a timely matter.

Staff threatened & tagged credit card to charge if there were extra persons even though extra people were there to simply drop us off due to carpooling.

The condition of the hotel was excellent and the bed was very comfortable, the room was clean.

As frequent travelers: this was the worst hotel experience we have had to date. We literally felt like we were in prison and should have read a policy and procedure manual before coming. 1. Check In: Our trip was entirely paid for through Expedia. We booked 2 nights for 2 Adults and 1 child (14 years old as noted in the Expedia drop down menu). Upon arriving to the hotel we were informed that it would be an extra $25 due to our child’s age. We asked why and were informed that “this is our policy and it covers food cost”. From our understanding the continental breakfast was included in the room charge and our 14 year old child is not eating $25 worth of breakfast. 2. Customer Service: Have never felt so uncomfortable during an out of town stay a. Because we are from out of town for a sports event; we had a visitor come from another hotel. When the visitor walked in they were immediately harassed and asked what room they were going to. They were also followed. The front desk person found me and stated that if our visitor is there for more than 30 minutes we would get charged. I asked why if they were just visiting and they stated “this is our policy”. b. Because we are from out of town we had a family member (80 years old) visit at the hotel who brought pizzas. (Total for family there were 3 rooms booked). We wanted to eat pizza in the lobby area where there are tables (and where continental breakfast is served). We were informed we could not do that because the area is